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Call Center Associate Jobs in Akron, OH (NOW HIRING)

Intralot

Call Center Operator

Strongsville, OH · On-site

One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$16/hr

Job Summary The Call Center Representative serves as the first point of contact for clients, drivers, vendors, and business partners by providing professional customer service and coordinating ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$14.50 - $18.25/hr

Fleet Response Call Center Representative Fleet Response's mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in ...

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

Some call center/food service experience * Pay Range: $17.00 per hour to $19.00 per hour. Make a ... Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace ...

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

Some call center/food service experience * Pay Range: $17.00 per hour to $19.00 per hour. Make a ... Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace ...

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

Some call center/food service experience * Pay Range: $17.00 per hour to $19.00 per hour. Make a ... Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace ...

Intralot

Call Center Operator (2)

Strongsville, OH · On-site

$16.50/hr

One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...

Great Day Improvements

Call Center Agents

Twinsburg, OH · On-site

$17/hr

Call Center Agents - Twinsburg, Ohio Paid Training, Up to $17 Hourly, PTO & Benefits - Full Time Position Full Time Mornings & Weekend Positions Starting: $17 Hourly + Bonuses Immediate Hires ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Akron, OH

Call Center Associate information

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$8

$16

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How much do call center associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for call center associate in Akron, OH is $16.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $17.69 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Akron, OH?

The most popular types of Call Center jobs in Akron, OH are:

What cities near Akron, OH are hiring for Call Center Associate jobs?

Cities near Akron, OH with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Akron, OH as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,352 per year, or $16 per hour.

Call Center Operator

Strongsville, OH • On-site

Intralot

7.2

Company rating: 7.2 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

10th of 15 rated gambling companies

People enjoy working here

Good employer

Recommended by parents

Learn more about Intralotexternal

Other

Re-posted 17 days ago

Job description

Job Title

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

Education, Training and Experience High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred

Knowledge, Skills and Abilities Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes

Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs

Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer

As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.

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