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Call Center Associate Jobs in Columbus, OH (NOW HIRING)

Sparkbit 360

Call Center Representative

Columbus, OH · On-site

$15 - $18.75/hr

Call Center Representative At Sparkbit 360, we believe that every brand has a story worth sharing ... High school diploma or equivalent; associate degree preferred. * Excellent verbal and written ...

Sparkbit 360

Call Center Representative

Columbus, OH

$16 - $27/hr

High school diploma or equivalent; associate degree preferred. * Excellent verbal and written ... Proficient with computers and call center software. Benefits * Competitive salary * Health, dental ...

Peakzi

Call Center Representative

Hilliard, OH · On-site

$19 - $20/hr

Call Center Representative Hilliard, OH (Greater Columbus). Full-time. Join one of Ohio's largest and fastest-growing residential home-services companies. Our call center is the first voice customers ...

Nexxaworks

Call Center Representative

Columbus, OH · On-site

$15 - $18.75/hr

Call Center Representative We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers ...

NESCO Inc

Call Center Representative

Columbus, OH · On-site

$15 - $18.75/hr

Call Center Customer Support Representative - Small Engines Location: West Columbus Schedule ... Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC ...

Sparkbit 360

Call Center Agent

Columbus, OH · On-site

$14 - $18.50/hr

Call Center Agent At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public ...

Biz Voice Boost

Call Center Representative

Columbus, OH · On-site

$45K - $49K/yr

Call Center Representative At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image ...

Nexxaworks

Call Center Representative

Columbus, OH

$15.50 - $19.25/hr

Position Overview We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers ...

Alphabe Insight Inc

Call Center Representative

Columbus, OH · On-site

$15.50 - $19.25/hr

Position Overview We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Columbus, OH

Call Center Associate information

See Columbus, OH salary details

$8

$16

$19

How much do call center associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for call center associate in Columbus, OH is $16.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $17.88 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Columbus, OH?

The most popular types of Call Center jobs in Columbus, OH are:

What cities near Columbus, OH are hiring for Call Center Associate jobs?

Cities near Columbus, OH with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Columbus, OH as of June 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,573 per year, or $15.7 per hour.

Call Center Associate

North Central Mental Health Services

Columbus, OH • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Full-time, non-exempt position providing effective inbound call service to new and existing members, providers and customers through a VoIP system. Transfer incoming calls to extensions, voicemail or cellular devices as necessary. Workweek is Monday-Friday, 8a-5p. No weekends or holidays are required of this position.
PERKS:

  • Professional training and ongoing coaching for career development
  • Team-oriented environment
  • Excellent Health, Dental and Vision Care coverage options
  • Employer paid Life Insurance, Long-Term Disability and AD&D coverage
  • Supplemental Life purchase options
  • 401(k) Plan with employer contributions
  • Generous Paid Vacation, Holidays, Sick and Personal Days
  • North Central is a Federal Loan Forgiveness Participant
  • Free parking
  • Referral bonus
WHAT YOU WILL DO:
  • Answer incoming calls from members, providers and customers on VoIP system;
  • Transfer calls successfully to extensions, external numbers or voicemail extensions as recorded in directory;
  • Accurately record information, as applicable; and
  • Perform clinic support duties as needed.
QUALIFICATIONS:
  • High School Graduate, or equivalent
  • Ability to listen and speak courteously
  • Literacy abilities
  • Skills with MSOffice software products
  • Ability to sit 80-90% of a workday
  • Ability to use a headset or MiTel software program on screen to answer calls and execute call distribution

Background and reference checks will be conducted. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. In accordance with North Central's Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA
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