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Call Center Associate Jobs in Springfield, OH (NOW HIRING)

Nexxaworks

Call Center Representative

Dayton, OH · On-site

$15.50 - $19.50/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

DOCS, LLC

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

Call Center Agent Company Overview At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With ...

DOCS, LLC

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

Call Center Agent Company Overview At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With ...

Elevare Branding

Call Center Representative

Dayton, OH · On-site

$32K - $37K/yr

Call Center Representative At Elevare Branding, we believe that every customer interaction is an opportunity to build trust and strengthen lasting relationships. Our team is committed to delivering ...

Alphabe Insight

Call Center Representative

Dayton, OH · On-site

$32K - $37K/yr

Call Center Representative At Elevare Branding, we believe that every customer interaction is an opportunity to build trust and strengthen lasting relationships. Our team is committed to delivering ...

Dinamic AS Group

Call Center Representative

Dayton, OH · On-site

$34K - $38K/yr

Call Center Representative At Dinamic AS Group, we believe outstanding customer experiences start with outstanding people. We are a growing, people-focused organization committed to creating a ...

Posted today

YMCA of Greater Dayton

Call Center Agent

Dayton, OH

Call Center Agent Association Services Office Dayton, OH $13.50-$16.20/Hour Full-Time/Non-Exempt *This position requires an in-office presence and is not remote.* Position Summary: Provides an ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH

$13.50 - $16.20/hr

Call Center Agent Association Services Office Dayton, OH $13.50-$16.20/Hour Full-Time/Non-Exempt *This position requires an in-office presence and is not remote.* Position Summary: Provides an ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH · On-site

$13.50 - $16.20/hr

Description Call Center Agent Association Services Office Dayton, OH $13.50-$16.20/Hour Full-Time/Non-Exempt *This position requires an in-office presence and is not remote.* Position Summary:

YMCA of Greater Dayton

Call Center Agent

Dayton, OH · On-site

$13.50 - $16.20/hr

Description Call Center Agent Association Services Office Dayton, OH $13.50-$16.20/Hour Full-Time/Non-Exempt *This position requires an in-office presence and is not remote.* Position Summary:

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All JobsCall Center Associate JobsCall Center Associate Jobs in Springfield, OH

Call Center Associate information

See Springfield, OH salary details

$8

$15

$18

How much do call center associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for call center associate in Springfield, OH is $15.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $16.68 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Springfield, OH?

The most popular types of Call Center jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Call Center Associate jobs?

Cities near Springfield, OH with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Springfield, OH as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $31,402 per year, or $15.1 per hour.

Culinary Call Center Associate - Culinary/Nutrition

Kettering Health

Kettering, OH

Full-time

Posted 6 days ago

Kettering Health rating

7.3

Company rating: 7.3 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

307th of 888 rated healthcare providers

Job description

Job Details

Kettering Health Main Campus | Kettering | PRN/Resource | Varied Shifts 

Responsibilities & Requirements

CULINARY CALL CENTER ASSOCIATE:

Under the direction of the Culinary and Nutrition Care supervisor, answers Room Service calls from patients, families, and staff and makes calls to patient rooms as needed.  Using "Meals your way "computer program to order patient's food, ensures patient selections are consistent with diet order.  Maintains computerized patient diet order information, processes reports, and completes other clerical functions.  Ensures cleanliness of work areas.  Performs other duties as assigned. 

ESSENTIAL FUNCTIONS:

  • Effectively managing Inbound and outbound calls to ensure that calls wait times are mitigated.  
  • Accurately manages position paperwork.  
  • Navigates Meal your way program to assist patients, family, and staff in ordering meals, including receiving calls and handling outbound calls to ensure patients meals are managed in timely manner.  
  • Negotiates with patients to optimize patient satisfaction while adhering to diet orders. 
  • Prioritize patient calls to optimize patient satisfaction.  
  • Follows correct hand hygiene procedures (sanitizes hands before wrapping silverware, etc.) 
  • Utilizes appropriate scripting and responds to patients/internal and external customers. 
  • effectively uses HEAL principle,  
  • able to describe menu item ingredients, etc. 
  • Effectively and safely uses position equipment, performing applicable cleaning/sanitation procedures (cleans high touch areas per guidelines, able to problem-solve software and printer malfunctions, maintaining white boards, I3 phone system, etc.) 
  • Uses electronic patient medical record (EPIC) and patient menu software correctly. 
  • Maintain white boards with most up to date information.  
  • Use EPIC and VST for placing, reviewing, and screening for meal orders.  

Job Qualifications:

Able to sit for long periods of time in a shared office environment. 

Able to communicate effectively and follow oral and written instructions. 

Able to answer telephones. 

Computer and key board skills. 

Maintain Patient privacy and follow requirements of HIPPA.  

Able to maintain near 100% accuracy in processing patient meal orders.  

Able to describe menu items and diets. 

Able to problem solve software and printer malfunctions.  

Preferred Qualifications
  • High school diploma or GED preferred
  • At least 1 to 2 years Call center preferred
  • Keyboarding skills preferred  
  • 1 to 2 years of customer service experience preferred

Key Words:  food, nutrition, meal service, food service, room service, chef, sous chef, culinary, food prep

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God's love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.

Employment Type: FULL_TIME

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