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Call Center Associate Jobs in Springfield, OH (NOW HIRING)

Alphabe Insight Inc

Call Center Representative

Dayton, OH · On-site

$32K - $37K/yr

Elevare Branding is seeking a professional and customer-focused Call Center Representative to join our growing team in Dayton, OH. In this role, you will serve as a key point of contact for customers ...

Alphabe Insight Inc

Call Center Representative

Dayton, OH · On-site

$34K - $38K/yr

As a Call Center Representative , you will serve as an important point of contact between our organization and our customers. You will handle inbound and outbound communications, assist with customer ...

Kelly Services

Call Center Representative

Troy, OH

$19/hr

Bring at least 2 years of customer service or call center experience (preferred). * Possess strong typing, telephone etiquette, email monitoring, and time management skills, including proficiency in ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Springfield, OH

Call Center Associate information

See Springfield, OH salary details

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$15

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How much do call center associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call center associate in Springfield, OH is $15.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $16.68 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Springfield, OH?

The most popular types of Call Center jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Call Center Associate jobs?

Cities near Springfield, OH with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Springfield, OH as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $31,402 per year, or $15.1 per hour.

Call Center Representative

Alphabe Insight Inc

Dayton, OH • On-site

$32K - $37K/yr

Full-time

Re-posted 11 days ago

Job description

Company Description
At Elevare Branding, we believe that every customer interaction is an opportunity to build trust and strengthen lasting relationships. Our team is committed to delivering exceptional service through professionalism, communication, and a people-first approach. We foster a collaborative workplace where employees are encouraged to grow, develop new skills, and contribute to our continued success.
Job Description
Elevare Branding is seeking a professional and customer-focused Call Center Representative to join our growing team in Dayton, OH. In this role, you will serve as a key point of contact for customers, providing accurate information, resolving inquiries, and delivering a positive customer experience with every interaction.
If you enjoy working in a fast-paced environment, communicating with people, and being part of a supportive team, we would love to hear from you.
Responsibilities
  • Handle inbound and outbound customer calls in a professional manner.
  • Provide accurate information regarding products, services, and company policies.
  • Assist customers with questions, concerns, and general requests.
  • Maintain detailed and accurate records of customer interactions.
  • Resolve customer issues efficiently while ensuring a positive experience.
  • Follow established procedures and quality standards.
  • Collaborate with team members and management to achieve department goals.
  • Maintain confidentiality and professionalism in all customer communications.

Qualifications
  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal abilities.
  • Strong organizational and multitasking skills.
  • Ability to remain professional in a fast-paced environment.
  • Basic computer proficiency and ability to learn new systems.
  • Strong attention to detail and problem-solving skills.
  • Positive attitude and a team-oriented mindset.
  • High school diploma or equivalent preferred.

Additional Information
  • Competitive salary ($32,000 - $37,000 annually)
  • Career growth and advancement opportunities
  • Professional training and ongoing development
  • Supportive and collaborative work environment
  • Stable full-time employment
  • Opportunity to develop valuable customer service and communication skills
  • Performance-driven workplace with opportunities for professional success

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