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3Rd Shift Call Center Jobs in Springfield, OH (NOW HIRING)

YMCA of Greater Dayton

Call Center Agent

Dayton, OH

$13.50 - $16.20/hr

Call Center Agent Association Services Office Dayton, OH $13.50-$16.20/Hour Full-Time/Non-Exempt ... Adhere to scheduled shift start and break times to optimize availability. * Make the Y a happy ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH

Call Center Agent Association Services Office Dayton, OH $13.50-$16.20/Hour Full-Time/Non-Exempt ... Adhere to scheduled shift start and break times to optimize availability. * Make the Y a happy ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH · On-site

$13.50 - $16.20/hr

Adhere to scheduled shift start and break times to optimize availability. * Make the Y a happy ... Previous call center experience preferred. * Ability to complete YUSA's Listen First training ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH · On-site

$13.50 - $16.20/hr

Adhere to scheduled shift start and break times to optimize availability. * Make the Y a happy ... Previous call center experience preferred. * Ability to complete YUSA's Listen First training ...

Rittal LLC

Assembler - 3rd Shift

Urbana, OH · On-site

... center, outdoor, and hybrid applications. Why Join Us? * Competitive pay - $21.87 base wage - Plus $1 shift differential for 2nd and 3rd Shift * Low-cost benefits start the month after you start.

Rittal LLC

Machine Operator - 3rd Shift

Urbana, OH · On-site

$16 - $19.25/hr

Machine Operator - 3rd Shift Rittal is a leading global provider of solutions for industrial ... data center, outdoor, and hybrid applications. Primary Activities/Duties: * Set up, operate, and ...

Rittal LLC

Mod Center Machine Operator - 3rd shift

Urbana, OH · On-site

$16 - $19/hr

Mod Center Machine Operator - 3rd shift Brief Job Summary: The Modification Center Machine Operator is responsible for setting up, programming, operating, and maintaining machines to produce modified ...

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3Rd Shift Call Center information

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How much do 3rd shift call center jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for 3rd shift call center in Springfield, OH is $16.13, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.31 per hour, depending on experience, location, and employer.

What is a 3rd shift call center?

A 3rd shift call center job refers to working late-night or overnight hours, typically starting in the evening and ending early in the morning. Employees in these roles handle customer service, technical support, or sales calls during hours when most daytime staff are off-duty. This shift is essential for companies that provide 24/7 support to customers in different time zones. 3rd shift workers often receive shift differentials or higher pay rates due to the non-traditional hours.

What are the key skills and qualifications needed to thrive as a 3rd shift call center representative?

To thrive as a 3rd Shift Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency are typically required for managing calls and logging information efficiently. Dependability, resilience, and the ability to remain calm under pressure are crucial soft skills for handling late-night inquiries and challenging customer interactions. These skills ensure consistent customer support, accurate issue resolution, and smooth operations during non-standard hours.

What are some unique challenges faced by 3rd shift call center representatives, and how can they be managed effectively?

Working the 3rd shift in a call center can present unique challenges, such as adjusting to an overnight schedule, maintaining energy levels, and balancing personal life. Representatives may also handle a higher volume of urgent or escalated calls due to the after-hours nature of the shift. To manage these challenges, it’s important to establish a consistent sleep routine, use strategies for staying alert during shifts, and take advantage of support resources or wellness programs offered by employers. Team collaboration and communication with supervisors are also key to addressing any concerns and ensuring a positive work environment.

What is the difference between 3Rd Shift Call Center vs Customer Service Representative?

Aspect3Rd Shift Call CenterCustomer Service Representative
Work HoursTypically overnight or late-night shiftsDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often noisy and fast-pacedOffice or remote, customer-facing interactions
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Common CertificationsNone required, but customer service training helpfulNone required, customer service training optional

Both roles involve assisting customers via phone or online, requiring strong communication skills. The main difference lies in the work hours and environment, with 3Rd Shift Call Center jobs occurring overnight in a call center setting, while Customer Service Representatives often work during regular business hours in office or remote environments.

What are the most commonly searched types of Call Center jobs in Springfield, OH?

The most popular types of Call Center jobs in Springfield, OH are:

What are popular job titles related to 3Rd Shift Call Center jobs in Springfield, OH?

For 3Rd Shift Call Center jobs in Springfield, OH, the most frequently searched job titles are:

What job categories do people searching 3Rd Shift Call Center jobs in Springfield, OH look for?

The top searched job categories for 3Rd Shift Call Center jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for 3Rd Shift Call Center jobs?

Cities near Springfield, OH with the most 3Rd Shift Call Center job openings:

3Rd Shift Call Center jobs near you
Infographic showing various 3Rd Shift Call Center job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 4% Contract, and 2% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $33,559 per year, or $16.1 per hour.

Call Center Agent

Dayton, OH

YMCA of Greater Dayton
Civic and Social Organizations • 1 - 5K employees

4.5

Company rating: 4.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

747th of 783 rated non-profit organizations

Learn more about YMCA of Greater Daytonexternal

$13.50 - $16.20/hr

Full-time

Re-posted 27 days ago

Job description

Call Center Agent
Association Services Office
Dayton, OH
$13.50-$16.20/Hour
Full-Time/Non-Exempt
*This position requires an in-office presence and is not remote.*
 
 
Position Summary:
 
Provides an exceptional Y Experience by engaging members via telephone, web chat or email. As part of the Y’s primary contact team, serves current and potential members who want to register for membership, programs, make adjustments to their accounts or seek other general information about the various programs and services the Y provides.
 
At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
 
Essential Functions:
  • Uphold the mission of the YMCA and demonstrate behaviors that reflect a determined, nurturing, genuine, hopeful, and welcoming nature.
  • Model the YMCA character and values of Caring, Honesty, Respect and Responsibility through your actions and conversations.
  • Create an awesome Y Experience by responding to telephone, web chat or email inquiries with enthusiasm, care, and tact.
  • Utilize Listen First Skills to discover and meet the needs of current and potential members/program participants.
  • Effectively utilize YMCA resources and reference material to resolve member issues independently and consistently provide first-call resolution.
  • Work individually and as a team to meet/exceed established performance goals (i.e., availability, quality calls, first-call resolution, etc.).
  • Document all notes, and actions taken in the appropriate system(s).
  • Identify and escalate issues to supervisors, as needed.
  • Adhere to scheduled shift start and break times to optimize availability.
  • Make the Y a happy place by nurturing positive relationships with members, program participants, volunteers, and staff.
  •  
Qualifications:
  • High school diploma or equivalent.
  • Must be at least 18 years of age.
  • 2 years of customer service experience required. Previous call center experience preferred.  
  • Ability to complete YUSA’s Listen First training module.
  • Proficient computer skills, including Microsoft Office.
  • A strong commitment to nonprofit, mission-based work.
  • Ability to work and communicate in a positive manner.
  • Must be able to multi-task, problem solve and prioritize tasks.
  • Ability to exercise poise, tactfulness, diplomacy and maintain confidentiality.
  • Exemplifies YMCA values, leadership qualities and professional image.
  • Enjoys building genuine relationships and is able to build rapport and credibility quickly. Genuinely cares about helping other reach their full potential.
  • Ability to work flexible hours, including evenings and weekends, as well as overtime.
  • Thrives working in a fast-paced work environment, strives to meet/exceed performance goals and has passion for the Y cause.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Embraces change and the opportunity to perform other related duties as assigned.
  • Bilingual (English/Spanish) is desired but not required.

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