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Full Time Call Center Jobs in Springfield, OH (NOW HIRING)

YMCA of Greater Dayton

Call Center Agent

Dayton, OH

Call Center Agent Association Services Office Dayton, OH $13.50-$16.20/Hour Full-Time/Non-Exempt *This position requires an in-office presence and is not remote.* Position Summary: Provides an ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH

$13.50 - $16.20/hr

Call Center Agent Association Services Office Dayton, OH $13.50-$16.20/Hour Full-Time/Non-Exempt *This position requires an in-office presence and is not remote.* Position Summary: Provides an ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH

$13.50 - $16.20/hr

Call Center Agent Association Services Office Dayton, OH $13.50-$16.20/Hour Full-Time/Non-Exempt *This position requires an in-office presence and is not remote.* Position Summary: Provides an ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH · On-site

$13.50 - $16.20/hr

Description Call Center Agent Association Services Office Dayton, OH $13.50-$16.20/Hour Full-Time/Non-Exempt *This position requires an in-office presence and is not remote.* Position Summary:

Elevare Branding

Call Center Representative

Dayton, OH · On-site

Elevare Branding is seeking a professional and customer-focused Call Center Representative to join ... Stable full-time employment * Opportunity to develop valuable customer service and communication ...

Alphabe Insight Inc

Call Center Representative

Dayton, OH · On-site

$32K - $37K/yr

Elevare Branding is seeking a professional and customer-focused Call Center Representative to join ... Stable full-time employment * Opportunity to develop valuable customer service and communication ...

prometric

Test Center Administrator (FT)

Fairborn, OH · On-site

$12.50 - $15/hr

Vacation AVAILABLE SCHEDULE: * Full Time - Hours Will Vary * Schedule: Site may be open Monday ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Fairborn, OH

$12.50 - $15/hr

Vacation AVAILABLE SCHEDULE: * Full Time - Hours Will Vary * Schedule: Site may be open Monday ... Minimum of one year of customer service experience required, in person (call center, retail ...

Prometric

Test Center Administrator (FT)

Fairborn, OH · On-site

$16.70/hr

Vacation AVAILABLE SCHEDULE: * Full Time - Hours Will Vary * Schedule: Site may be open Monday ... Minimum of one year of customer service experience required, in person (call center, retail ...

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How much do full time call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for full time call center in Springfield, OH is $16.13, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.31 per hour, depending on experience, location, and employer.

What is a full time call center?

A Full Time Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls on behalf of a company. These roles typically require individuals to provide information, resolve customer issues, process orders, or offer technical support over the phone. Full time positions usually mean working around 35-40 hours per week, often with set shifts. Call center agents are expected to have strong communication skills, patience, and a customer-oriented approach. Many call centers offer training and opportunities for career advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Exceptional patience, resilience under pressure, and a positive attitude help individuals stand out in this role. These skills and qualities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining high customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time call center agents, and how can they be managed effectively?

Full-time call center agents often encounter challenges such as managing high call volumes, dealing with difficult customers, and maintaining consistent performance metrics. Effective time management, stress reduction techniques, and ongoing training can help address these issues. Many centers offer support through team leads, peer mentoring, and access to wellness resources. Building strong communication skills and staying adaptable are also key to thriving in this fast-paced environment.

Which full time call center pays the most?

Full-time call center agents at companies that serve high-value clients or specialized industries, such as finance or technology, tend to earn higher salaries. Additionally, roles requiring bilingual skills or technical knowledge often offer increased pay. Salaries can also vary based on location, experience, and company size.
What are the most commonly searched types of Call Center jobs in Springfield, OH? The most popular types of Call Center jobs in Springfield, OH are:
What are popular job titles related to Full Time Call Center jobs in Springfield, OH? For Full Time Call Center jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Full Time Call Center jobs in Springfield, OH look for? The top searched job categories for Full Time Call Center jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Full Time Call Center jobs? Cities near Springfield, OH with the most Full Time Call Center job openings:
Full Time Call Center jobs near you
Infographic showing various Full Time Call Center job openings in Springfield, OH as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,559 per year, or $16.1 per hour.

Call Center Agent

YMCA of Greater Dayton

Dayton, OH

Full-time

Re-posted yesterday

YMCA Of Greater Dayton rating

4.5

Company rating: 4.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

733rd of 769 rated non-profit organizations

Job description

Call Center Agent
Association Services Office
Dayton, OH
$13.50-$16.20/Hour
Full-Time/Non-Exempt
*This position requires an in-office presence and is not remote.*
 
 
Position Summary:
 
Provides an exceptional Y Experience by engaging members via telephone, web chat or email. As part of the Y’s primary contact team, serves current and potential members who want to register for membership, programs, make adjustments to their accounts or seek other general information about the various programs and services the Y provides.
 
At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
 
Essential Functions:
  • Uphold the mission of the YMCA and demonstrate behaviors that reflect a determined, nurturing, genuine, hopeful, and welcoming nature.
  • Model the YMCA character and values of Caring, Honesty, Respect and Responsibility through your actions and conversations.
  • Create an awesome Y Experience by responding to telephone, web chat or email inquiries with enthusiasm, care, and tact.
  • Utilize Listen First Skills to discover and meet the needs of current and potential members/program participants.
  • Effectively utilize YMCA resources and reference material to resolve member issues independently and consistently provide first-call resolution.
  • Work individually and as a team to meet/exceed established performance goals (i.e., availability, quality calls, first-call resolution, etc.).
  • Document all notes, and actions taken in the appropriate system(s).
  • Identify and escalate issues to supervisors, as needed.
  • Adhere to scheduled shift start and break times to optimize availability.
  • Make the Y a happy place by nurturing positive relationships with members, program participants, volunteers, and staff.
  •  
Qualifications:
  • High school diploma or equivalent.
  • Must be at least 18 years of age.
  • 2 years of customer service experience required. Previous call center experience preferred.  
  • Ability to complete YUSA’s Listen First training module.
  • Proficient computer skills, including Microsoft Office.
  • A strong commitment to nonprofit, mission-based work.
  • Ability to work and communicate in a positive manner.
  • Must be able to multi-task, problem solve and prioritize tasks.
  • Ability to exercise poise, tactfulness, diplomacy and maintain confidentiality.
  • Exemplifies YMCA values, leadership qualities and professional image.
  • Enjoys building genuine relationships and is able to build rapport and credibility quickly. Genuinely cares about helping other reach their full potential.
  • Ability to work flexible hours, including evenings and weekends, as well as overtime.
  • Thrives working in a fast-paced work environment, strives to meet/exceed performance goals and has passion for the Y cause.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Embraces change and the opportunity to perform other related duties as assigned.
  • Bilingual (English/Spanish) is desired but not required.

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