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Executive Call Center Manager Jobs in Springfield, OH

Alphabe Insight

Call Center Representative

Dayton, OH · On-site

$32K - $37K/yr

Call Center Representative At Elevare Branding, we believe that every customer interaction is an ... Collaborate with team members and management to achieve department goals. * Maintain ...

prometric

Test Center Administrator (FT)

Fairborn, OH · On-site

$12.50 - $15/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Fairborn, OH TEST CENTER ADDRESS: 2600 ... Minimum of one year of customer service experience required, in person (call center, retail ...

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All JobsCall Center JobsExecutive Call Center Manager JobsExecutive Call Center Manager Jobs in Springfield, OH

Executive Call Center Manager information

See Springfield, OH salary details

$26.6K

$57.5K

$98.6K

How much do executive call center manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for executive call center manager in Springfield, OH is $57,498.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,200.00 and $67,600.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.
What are popular job titles related to Executive Call Center Manager jobs in Springfield, OH? For Executive Call Center Manager jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Executive Call Center Manager jobs in Springfield, OH look for? The top searched job categories for Executive Call Center Manager jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Executive Call Center Manager jobs? Cities near Springfield, OH with the most Executive Call Center Manager job openings:
Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Springfield, OH as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $57,498 per year, or $27.6 per hour.

Customer Service Representative-Call Center

Cassano's Pizza King

Dayton, OH • On-site

$12/hr

Other

Re-posted 21 days ago

Job description

Customer Service Representative-Call Center

Hot Job

930 Call Center - Dayton, OH 45429

Overview

Position Type Part Time

Description

CALL CENTER REPRESENTATIVE JOB DESCRIPTION

LOCATION: CASSANO'S CORPORATE OFFICE CALL CENTER

DEPARTMENT: CALL CENTER EMPLOYEES

REPORTS TO: CALL CENTER MANAGER

FLSA STATUS: NON-EXEMPT

JOB SUMMARY

A Customer Service Representative primarily interacts with customers over the phone in response to placing orders and ensures quality and accurate Customer service.

Must have the availability to work nights and weekends.

EDUCATION: High School Diploma or G.E.D. required

STARTING SALARY: $12.00 per hour

ESSENTIAL FUNCTIONS:

  • Confers with customers by telephone in order to provide information about products and services and to take orders.
  • Answers customer questions and concerns regarding Company products and services.
  • Quotes applicable charges for products and services requested.
  • Obtains and confirms accurate credit card information (when credit cards are being used as the customer's form of payment) while keeping information confidential.
  • Suggestive sells Company products and services.
  • Verifies customer information for accurate and quick delivery of product and services.
  • Provides professional Customer service.
  • Changes and updates customer information as required and per customer request.
  • Contacts customers to obtain information for customer satisfaction and feedback surveys.
  • Resolves customer service, product, or billing complaints and inquiries.
  • Refers unresolved customer grievances to the Call Center General Manager for further investigation.
  • Arrives promptly to work each scheduled day.
  • Ensures all Cassano's policies and procedures are followed.

ADDITIONAL RESPONSIBILITIES

  • Learns and performs other positions as needed.
  • Uses professional and proper oral and written communication techniques.
  • Assists with the training of new hires.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.

Qualifications

GENERAL REQUIREMENTS

  • Must be 18 years of age or older, or 16 or 17 years of age with a work permit.
  • Work permit must be obtained immediately.
  • Must have knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Must have knowledge of arithmetic applications.
  • Must have knowledge of the English language, including the meaning of words and grammar.

MINIMUM CAPABILITIES

  • Ability to work at a fast pace.
  • Ability to partake in various forms of training.
  • Ability to pass required tests and training assessments.
  • Ability to read and understand rules and instructions.
  • Ability to talk and hear accurately.
  • Ability to sit for long periods of time.
  • Ability to problem-solve.

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