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Call Center Associate Jobs in Springfield, OH (NOW HIRING)

greenpath, inc.

Client Success Specialist

Fairborn, OH · On-site

$16.50 - $18.38/hr

What You Bring * 2-3 years of customer service experience (call center preferred). * Associate's degree preferred; Bachelor's degree may substitute for experience. * A strong sense of professionalism ...

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Call Center Associate information

See Springfield, OH salary details

$8

$15

$18

How much do call center associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for call center associate in Springfield, OH is $15.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $16.68 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Springfield, OH?

The most popular types of Call Center jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Call Center Associate jobs?

Cities near Springfield, OH with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Springfield, OH as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $31,402 per year, or $15.1 per hour.

Assistant Manager, Member Experience

Wright-Patt Credit Union Inc.

Beavercreek, OH

Full-time

Posted 7 days ago

Wright-Patt Credit Union rating

5.8

Company rating: 5.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

The Assistant Manager, Member Experience is responsible for supervising and leading the daily operations of member experience activities within the Member Help Center. The Assistant Manager is also responsible for coaching and developing partners to deliver extraordinary member service for members and partners via remote delivery channels (telephone, mobile, web, and e-mail. Maintaining consistent communication and training expectations for each partner on their team throughout the Member Help Center and assuring partners are providing members with simply extraordinary service while consistently achieving Wright-Patt Credit Union’s high service standards within a fast paced, high call volume environment.

1)      Drive team performance, continuous improvements, and operational efficiencies to meet or exceed call center strategic initiatives. Activities include but are not limited to staff scheduling, monitoring adherence, monthly reports, quality monitoring, and reviewing key success metrics and measurements for the call center partners. (35%)

2)      The Assistant Manager ensures continued professional growth of partners through consistent observation, coaching, review of performance & achievement of goals using Individual Development Plans or Corrective Actions when applicable. The Assistant Manager mentors, coaches, observes and supports the professional development of the partners. (20%) 

3)      Lead the Member Help Center to consistently meet Key Performance Indicators and established member experience standards providing members with extraordinary service. Results are measured through NPS, call quality monitoring scores and contact center metrics. Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (20%).

4)      Maintain appropriate staffing levels with well trained and motivated partners. Continued on-boarding of new Member Experience Representatives, provide quality on the job training through stratification and maximizing partner engagement in alignment with the credit union’s culture and values. Modify partner schedules by analyzing workforce optimization tools and reports, using forecasting tools and labor allocation methods. (10%)

5)      Assist with developing and executing annual objectives, goals, and strategies for the Member Experience Representatives. The Assistant Managers drives team performance, resolves escalated member and partner inquiries. Also handles escalated issues and member concerns assigned back to the MHC from Specialty Services to ensure member satisfaction. Develop and monitor the implementation of operating plans, success measurements, and processing efficiencies.  (5%)

6)      Acts as liaison to other WPCU Departments, increasing inter-departmental communication, identifies relationship building opportunities and makes recommendations on how to improve member experience by collaborating with other areas. (5%)

7)      Performs other duties as required (5%)


Required Skills

Specialized or Technical Knowledge and Skills: The MHC Assistant Manager, Member Experience must possess a high degree of working technical knowledge in the areas of Member Service, products and services, problem solving and excellent decision/judgment skills.  The following is also required:

1)      High School Diploma or GED required.  Associate’s Degree preferred in related field or equivalent combination of education and experience. 

2)      A minimum of two years related experience and/or training; or equivalent financial and or management experience preferred.  A proven ability to effectively lead a team is required.  Experience in a call center environment, preferably at a Credit Union or other financial institution is preferred.  

3)      Demonstrated ability to lead others

4)      Demonstrated ability to analyze, reason, problem solve, and prioritize work independently. 

5)      Ability to motivate, develop and reward staff

6)      Effective time management 

7)      Demonstrated ability to work in a fast paced and ever-changing environment

8)      Excellent analytical, managerial, written, communication and interpersonal skills.

9)      Must be familiar with Member Experience operations

10)  Demonstrated intermediate knowledge with Microsoft Office and Workforce Management products.

11)  NMLS is required.


Required Experience

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