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Csr Dispatch Jobs (NOW HIRING)

1-800-PLUMBER

Customer Service Representative

Centreville, VA · On-site

$15.75 - $21.50/hr

Training & development Customer Service Representative (CSR) / Dispatcher - Plumbing & HVAC Company: 1-800-Plumber +Air of Centreville Location: Centreville, VA Employment Type: Full-Time About Us 1 ...

Brookside Mechanical Inc.

CSR / Dispatcher

Manchester, NH · On-site

$22 - $28/hr

Take the next step in your administrative career and become a crucial part of a thriving HVAC business by joining Brookside Mechanical Inc. as a full-time CSR / Dispatcher ! We need an attentive and ...

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CSR Dispatch information

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How much do csr dispatch jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for csr dispatch in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a CSR Dispatch?

CSR Dispatch jobs refer to roles where individuals serve as Customer Service Representatives (CSRs) with a focus on dispatching. These professionals are responsible for communicating with customers, taking service requests, and coordinating the dispatch of technicians, drivers, or service personnel to various locations. Their duties often include scheduling, tracking service calls, providing updates to customers, and ensuring efficient operations. Strong communication, organization, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a CSR Dispatch?

To thrive as a CSR Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software systems, CRM platforms, and basic office technology is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills. These competencies ensure efficient coordination between clients and field teams, leading to timely service delivery and customer satisfaction.

What are the typical challenges faced by a CSR Dispatch and how can they be managed effectively?

CSR Dispatch professionals often encounter challenges such as handling high call volumes, managing urgent requests, and coordinating effectively between customers and field teams. To manage these effectively, strong organizational skills, clear communication, and the ability to prioritize tasks under pressure are essential. Building good relationships with both customers and internal teams helps resolve issues quickly, while using dispatch software efficiently streamlines workflow and reduces errors. Continuous training and feedback can also help CSR Dispatch staff adapt to evolving procedures and technology.

Is it hard to get hired as a customer service representative dispatch?

Getting hired as a customer service representative dispatch typically requires good communication skills, problem-solving ability, and familiarity with dispatch software or tools. Employers often look for previous customer service experience and may require a high school diploma or equivalent. The hiring process can vary but generally involves interviews and skills assessments.

What is the difference between Csr Dispatch vs Customer Service Representative?

AspectCsr DispatchCustomer Service Representative
Primary RoleCoordinate and dispatch service requests, manage logisticsAssist customers with inquiries, provide product/service information
Work EnvironmentField operations, logistics centers, call centersCall centers, retail, office settings
Required SkillsCommunication, scheduling, problem-solvingCommunication, customer handling, problem-solving
CertificationsNone typically required, logistics knowledge helpfulNone typically required, customer service skills emphasized

While both roles involve communication and problem-solving, Csr Dispatch focuses on coordinating service requests and logistics, whereas Customer Service Representatives primarily assist customers directly with inquiries and support. Understanding these differences helps job seekers identify the right career path in customer service and dispatch roles.

What disqualifies you from being a customer service representative dispatch?

Disqualifications for a CSR dispatch role typically include a lack of relevant experience, poor communication skills, a clean driving record if driving is required, and the inability to pass background or drug screenings. Additionally, failing to meet age or certification requirements can also disqualify candidates.
More about CSR Dispatch jobs
What states have the most Csr Dispatch jobs? States with the most job openings for Csr Dispatch jobs include:
What job categories do people searching Csr Dispatch jobs look for? The top searched job categories for Csr Dispatch jobs are:
CSR Dispatch jobs near you
Infographic showing various Csr Dispatch job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 92% Full Time, 5% Part Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative / Dispatcher

Mr.Handyman

Browns Summit, NC • On-site

$16 - $22/hr

Full-time

Retirement, PTO

Re-posted 11 days ago

Job description

Job Title: Customer Service Representative/ Dispatcher

Location: [Greensboro, NC]

Job Type: Full-time

Salary: $16.00 to $22.00 , based on experience

Job Summary:

We are looking for a highly organized and customer-focused Customer Service Representative / Dispatcher to join our team. In this role, you will be responsible for coordinating service requests, dispatching field personnel, and ensuring timely and efficient customer support. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to work in a fast-paced environment.


Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries professionally and efficiently.
  • Schedule and dispatch service technicians, drivers, or field personnel based on customer needs and availability.
  • Monitor and track service requests to ensure timely completion.
  • Communicate effectively with customers, providing status updates and resolving issues as needed.
  • Maintain accurate records of service calls, dispatch logs, and customer interactions.
  • Collaborate with internal departments to streamline operations and improve customer satisfaction.
  • Handle emergency situations and urgent requests with a sense of urgency and efficiency.
  • Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation.

Requirements:

  • High school diploma or equivalent (Associate's or Bachelor's degree is a plus).
  • Previous experience in customer service, dispatching, or a related field preferred.
  • Strong multitasking and organizational skills.
  • Excellent verbal and written communication skills.
  • Proficiency in using dispatch software, CRM systems, and Microsoft Office Suite.
  • Ability to resolve customer issues effectively.
  • Problem-solving skills with a proactive approach to customer service.

Benefits:

  • Competitive Pay with performance incentives.
  • Paid time off
  • Paid holidays.
  • 401K Match
  • Career growth and development opportunities.


Join our team and be a part of a company that values excellent customer service and efficient operations!

Apply