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Csr Dispatch Jobs in Texas (NOW HIRING)

PINNACLE LOGISTICS

CSR/ Dispatch Hybrid

Austin, TX · On-site

$22/hr

... • Managing customer service satisfaction by providing updates on ETA and location of drivers. • Obtaining back-haul freight and dispatching OTR drivers. • Directing inbound and outbound ...

Pinnacle Logistics

CSR/ Dispatch Hybrid

Austin, TX · On-site

$16.50 - $20.75/hr

Managing customer service satisfaction by providing updates on ETA and location of drivers. Obtaining back-haul freight and dispatching OTR drivers. Directing inbound and outbound logistics ...

Ezee Fiber

Representative, Dispatch

Houston, TX

$14.75 - $19/hr

The Dispatch Representative is responsible for ensuring the seamless coordination of jobs for our ... customer service teams. • Use dispatching software (GLDS) to track job status and technician ...

Ezee Fiber

Representative, Dispatch

Houston, TX · On-site

Responsibilities The Dispatch Representative is responsible for ensuring the seamless coordination ... Accurately document customer interactions, service requests, dispatch activities, and technician ...

Ezee Fiber

Representative, Dispatch

Houston, TX · On-site

Accurately document customer interactions, service requests, dispatch activities, and technician ... representative of those that must be met by an associate to successfully perform the essential ...

Ezee Fiber

Representative, Dispatch

Houston, TX · On-site

... customer service teams. • Use dispatching software (GLDS) to track job status and technician ... representative of those that must be met by an associate to successfully perform the essential ...

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All JobsCsr Dispatch JobsCsr Dispatch Jobs in Texas

Csr Dispatch information

See Texas salary details

$9

$17

$25

How much do csr dispatch jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for csr dispatch in Texas is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What is a CSR Dispatch?

CSR Dispatch jobs refer to roles where individuals serve as Customer Service Representatives (CSRs) with a focus on dispatching. These professionals are responsible for communicating with customers, taking service requests, and coordinating the dispatch of technicians, drivers, or service personnel to various locations. Their duties often include scheduling, tracking service calls, providing updates to customers, and ensuring efficient operations. Strong communication, organization, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a CSR Dispatch?

To thrive as a CSR Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software systems, CRM platforms, and basic office technology is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills. These competencies ensure efficient coordination between clients and field teams, leading to timely service delivery and customer satisfaction.

What are the typical challenges faced by a CSR Dispatch and how can they be managed effectively?

CSR Dispatch professionals often encounter challenges such as handling high call volumes, managing urgent requests, and coordinating effectively between customers and field teams. To manage these effectively, strong organizational skills, clear communication, and the ability to prioritize tasks under pressure are essential. Building good relationships with both customers and internal teams helps resolve issues quickly, while using dispatch software efficiently streamlines workflow and reduces errors. Continuous training and feedback can also help CSR Dispatch staff adapt to evolving procedures and technology.

What is the difference between Csr Dispatch vs Customer Service Representative?

AspectCsr DispatchCustomer Service Representative
Primary RoleCoordinate and dispatch service requests, manage logisticsAssist customers with inquiries, provide product/service information
Work EnvironmentField operations, logistics centers, call centersCall centers, retail, office settings
Required SkillsCommunication, scheduling, problem-solvingCommunication, customer handling, problem-solving
CertificationsNone typically required, logistics knowledge helpfulNone typically required, customer service skills emphasized

While both roles involve communication and problem-solving, Csr Dispatch focuses on coordinating service requests and logistics, whereas Customer Service Representatives primarily assist customers directly with inquiries and support. Understanding these differences helps job seekers identify the right career path in customer service and dispatch roles.

What are popular job titles related to Csr Dispatch jobs in Texas?

For Csr Dispatch jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Csr Dispatch jobs in Texas look for?

The top searched job categories for Csr Dispatch jobs in Texas are:

Csr Dispatch jobs near you
Infographic showing various Csr Dispatch job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 91% Full Time, 6% Part Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $36,425 per year, or $17.5 per hour.

Customer Service Representative - Dispatch

Air Runs Services

Austin, TX • On-site

$15.75 - $21.50/hr

Full-time

Posted 10 days ago

Job description

Description
$1,000 signing bonus for qualified applicants.
Air Runs has been a staple in the Austin community for 20+ years. With years of experience and a passion for excellence, we have become a beacon of trust and innovation in Central Texas.
We are currently seeking a motivated and organized Customer Service Representative and Dispatcher to join our growing team. As a Customer Service Rep/Dispatcher, you will be the first point of contact for customer requests and the communication link between our customers, field technicians, and the management team. The ideal candidate will have prior dispatching experience in the HVAC and/or plumbing industries and be comfortable in a fast-paced, customer-focused environment.
Signing bonus paid after three consecutive months of employment.
Responsibilities
• Schedule and dispatch HVAC and plumbing technicians for service calls and installations.
• Communicate effectively with technicians, customers, and vendors via phone, text, and email.
• Maintain accurate records of all service calls and technician activity.
• Monitor job progress and provide status updates to customers.
• Prioritize urgent service requests and adjust schedules accordingly.
• Assist with parts ordering and coordination.
• Ensure customer satisfaction by providing timely, professional, and courteous service.
Qualifications
Requirements:
• Previous dispatching experience (HVAC or plumbing industry strongly preferred).
• Bilingual (English/Spanish) preferred.
• Excellent communication, organization, and multitasking skills.
• Proficient in scheduling software (HouseCall Pro/Service Titan) and Microsoft Office.
• Ability to remain calm and professional under pressure.

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