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Csr Dispatch Jobs in Oregon (NOW HIRING)

SEER GROUP

CSR/Dispatcher (54618)

Eugene, OR

$20 - $24/hr

Position Summary The CSR/Dispatcher will maintain communication with technicians, coordinate the ... Dispatch technicians accordingly using ServiceTitan * Receive and respond to customer inquiries and ...

CampusPoint

Customer Service Representative

Portland, OR · On-site

$24 - $26/hr

The CSR ensures that the scheduling team always has a well-organized queue of confirmed and prioritized service requests, enabling efficient dispatch and high customer satisfaction. This position ...

U-Haul

Customer Service Representative

The Dalles, OR · On-site

$17 - $23/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Coos Bay, OR

$15.25 - $20.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Salem, OR · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Corvallis, OR · On-site

$16.50 - $22.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Corvallis, OR

$16.50 - $22.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Corvallis, OR · On-site

$16.50 - $22.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Hillsboro, OR · On-site

$17.50 - $23.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

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All JobsCsr Dispatch JobsCsr Dispatch Jobs in Oregon

Csr Dispatch information

See Oregon salary details

$10

$19

$28

How much do csr dispatch jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for csr dispatch in Oregon is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.12 per hour, depending on experience, location, and employer.

What is a CSR Dispatch?

CSR Dispatch jobs refer to roles where individuals serve as Customer Service Representatives (CSRs) with a focus on dispatching. These professionals are responsible for communicating with customers, taking service requests, and coordinating the dispatch of technicians, drivers, or service personnel to various locations. Their duties often include scheduling, tracking service calls, providing updates to customers, and ensuring efficient operations. Strong communication, organization, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a CSR Dispatch?

To thrive as a CSR Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software systems, CRM platforms, and basic office technology is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills. These competencies ensure efficient coordination between clients and field teams, leading to timely service delivery and customer satisfaction.

What are the typical challenges faced by a CSR Dispatch and how can they be managed effectively?

CSR Dispatch professionals often encounter challenges such as handling high call volumes, managing urgent requests, and coordinating effectively between customers and field teams. To manage these effectively, strong organizational skills, clear communication, and the ability to prioritize tasks under pressure are essential. Building good relationships with both customers and internal teams helps resolve issues quickly, while using dispatch software efficiently streamlines workflow and reduces errors. Continuous training and feedback can also help CSR Dispatch staff adapt to evolving procedures and technology.

What is the difference between Csr Dispatch vs Customer Service Representative?

AspectCsr DispatchCustomer Service Representative
Primary RoleCoordinate and dispatch service requests, manage logisticsAssist customers with inquiries, provide product/service information
Work EnvironmentField operations, logistics centers, call centersCall centers, retail, office settings
Required SkillsCommunication, scheduling, problem-solvingCommunication, customer handling, problem-solving
CertificationsNone typically required, logistics knowledge helpfulNone typically required, customer service skills emphasized

While both roles involve communication and problem-solving, Csr Dispatch focuses on coordinating service requests and logistics, whereas Customer Service Representatives primarily assist customers directly with inquiries and support. Understanding these differences helps job seekers identify the right career path in customer service and dispatch roles.

What are popular job titles related to Csr Dispatch jobs in Oregon?

For Csr Dispatch jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Csr Dispatch jobs in Oregon look for?

The top searched job categories for Csr Dispatch jobs in Oregon are:

Csr Dispatch jobs near you
Infographic showing various Csr Dispatch job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,337 per year, or $19.9 per hour.

CSR/Dispatcher (54618)

Eugene, OR

SEER GROUP
51 - 200 employees
Learn more about SEER GROUPexternal

$20 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Associated Heating and Air Conditioning is looking for a CSR/Dispatcher!

About Us

Since 1978, our licensed technicians have proudly served our neighbors in Eugene, Lane County, and the surrounding areas. When you work with us, your satisfaction is our top priority. We take the time to truly understand your needs and recommend tailored solutions for your property, preferences, and budget.

Position Summary

The CSR/Dispatcher will maintain communication with technicians, coordinate the dispatch board, and manage incoming service calls. This position is responsible for maintaining field technician schedules, ensuring timely communication with customers, and coordinating prompt responses for routine maintenance and emergency service calls.

Rate of Pay: $20.00–$24.00 per hour, depending on experience

Location: 90330 Hwy 99N, Eugene, OR 97402

Essential Job Functions

  • Dispatch technicians accordingly using ServiceTitan
  • Receive and respond to customer inquiries and complaints
  • Coordinate technician schedules and manage the dispatch board
  • Prioritize urgent and emergency service calls
  • Ensure a quality customer experience by providing technicians with detailed and accurate customer and job information
  • Identify and resolve scheduling and service issues affecting customers and technicians
  • Follow up on after-hours calls daily
  • Perform other duties as assigned

Work Hours

Monday–Friday, 8:30 a.m.–5:00 p.m.

This is a non-exempt position. Work hours may vary based on the needs of the business. Overtime may be required.

Required Skills & Experience

  • 2+ years of dispatch experience preferred; candidates with a minimum of 6 months of relevant dispatch experience will be considered
  • HVAC and Electrical service-dispatch experience a plus
  • Strong written and verbal communication skills with excellent active listening abilities
  • Exceptional customer service skills with the ability to handle customer concerns professionally and empathetically
  • Strong organizational and prioritization skills in a fast-paced environment
  • Ability to remain calm, professional, and solution-oriented in stressful situations
  • Ability to collaborate effectively with technicians, customers, and team members
  • Positive, dependable, and team-oriented attitude

Work Environment

Standard office environment with shared common space and individual workspaces with dividers.

Physical Demands

  • Prolonged periods of sitting at a desk
  • Prolonged periods of working at a computer
  • Ability to lift up to 20 pounds

Supervisory Responsibility

None

Travel

None

Qualifications

  • High school diploma or equivalent
  • Experience with Microsoft Office Suite
  • Comfortable communicating with customers and technicians via all electronic devices and business system platforms

Additional Information

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

What We Offer

  • 401(k) with a 4% employer match
  • Medical, dental, and vision insurance 
  • Paid holidays
  • Paid vacation
  • Oregon paid sick leave

Visit our website: www.associatedheating.com

Competencies

This position requires strong time management skills and the ability to work independently or in a team. Must have the abilitytomaintaina high levelof professionalism and customer service standards in stressful situations. This position requires excellentcommunicationsskills both verbally and written. Must be hard working, self-started with a positive attitude and respectful. This position requires excellent problem-solving, analyticalskillsand decision making.

Education and Experience

High school diploma and/or equivalent. Prefer a minimumof 6 months ofpreviousexperience as a dispatcher.

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