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Csr Dispatch Jobs in Ohio (NOW HIRING)

ITW Hobart Service

Customer Service Representative

Troy, OH · On-site

$14.75 - $20/hr

SUMMARY As a Customer Service Representative (CSR), you will serve as the first point of contact ... Utilize current system to distribute communication, properly log, and dispatch service calls

New

ITW Hobart Service

Customer Service Representative

Troy, OH · On-site

$14.75 - $20/hr

SUMMARY As a Customer Service Representative (CSR), you will serve as the first point of contact ... Utilize current system to distribute communication, properly log, and dispatch service calls

New

Authority Brands

Customer Service Representative

Elyria, OH · On-site

$14.50 - $19.75/hr

The Customer Service Representative will : Responsibilities: * Makes outbound calls to current ... Strictly adheres to the Dispatching for Profits Priority Service Schedule, including the 10-28 ...

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All JobsCsr Dispatch JobsCsr Dispatch Jobs in Ohio

Csr Dispatch information

See Ohio salary details

$9

$17

$25

How much do csr dispatch jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for csr dispatch in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a CSR Dispatch?

CSR Dispatch jobs refer to roles where individuals serve as Customer Service Representatives (CSRs) with a focus on dispatching. These professionals are responsible for communicating with customers, taking service requests, and coordinating the dispatch of technicians, drivers, or service personnel to various locations. Their duties often include scheduling, tracking service calls, providing updates to customers, and ensuring efficient operations. Strong communication, organization, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a CSR Dispatch?

To thrive as a CSR Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software systems, CRM platforms, and basic office technology is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills. These competencies ensure efficient coordination between clients and field teams, leading to timely service delivery and customer satisfaction.

What are the typical challenges faced by a CSR Dispatch and how can they be managed effectively?

CSR Dispatch professionals often encounter challenges such as handling high call volumes, managing urgent requests, and coordinating effectively between customers and field teams. To manage these effectively, strong organizational skills, clear communication, and the ability to prioritize tasks under pressure are essential. Building good relationships with both customers and internal teams helps resolve issues quickly, while using dispatch software efficiently streamlines workflow and reduces errors. Continuous training and feedback can also help CSR Dispatch staff adapt to evolving procedures and technology.

What is the difference between Csr Dispatch vs Customer Service Representative?

AspectCsr DispatchCustomer Service Representative
Primary RoleCoordinate and dispatch service requests, manage logisticsAssist customers with inquiries, provide product/service information
Work EnvironmentField operations, logistics centers, call centersCall centers, retail, office settings
Required SkillsCommunication, scheduling, problem-solvingCommunication, customer handling, problem-solving
CertificationsNone typically required, logistics knowledge helpfulNone typically required, customer service skills emphasized

While both roles involve communication and problem-solving, Csr Dispatch focuses on coordinating service requests and logistics, whereas Customer Service Representatives primarily assist customers directly with inquiries and support. Understanding these differences helps job seekers identify the right career path in customer service and dispatch roles.

What are popular job titles related to Csr Dispatch jobs in Ohio?

For Csr Dispatch jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Csr Dispatch jobs in Ohio look for?

The top searched job categories for Csr Dispatch jobs in Ohio are:

Csr Dispatch jobs near you
Infographic showing various Csr Dispatch job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 92% Full Time, 5% Part Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Customer Service Representative / Dispatcher

The Maintenance Company Inc

North Canton, OH • On-site

$16 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

 
Customer Service Representative / Dispatcher

Location: In-Office (Hybrid option available after training)
Schedule: Monday–Friday, 8:30 AM – 5:30 PM
Company: The Maintenance Company, Inc. (TMC)

About Us
The Maintenance Company, Inc. (TMC) is a national leader in facility maintenance, providing high-quality, comprehensive service solutions for commercial properties across the U.S. and Canada. We pride ourselves on integrity, teamwork, and delivering top-tier customer experiences.

Position Overview
Do you thrive in a fast-paced environment where organization and communication are key? We're looking for a reliable, detail-oriented Customer Service Representative / Dispatcher to join our team. In this role, you’ll coordinate maintenance service requests from start to finish — acting as the vital link between customers and technicians.

Key Responsibilities

  • Coordinate and dispatch service technicians based on customer needs and availability

  • Communicate regularly with facility managers, site leads, and technicians via phone, email, and online platforms

  • Provide timely updates to customers regarding scheduling and service status

  • Track and update service orders with clear notes and accurate completion details

  • Release approved estimates and confirm service timelines with vendors

  • Prioritize and expedite urgent or emergency requests

  • Monitor technician pricing and ensure job costing accuracy

  • Research service information and process orders efficiently

What We’re Looking For

  • Strong problem-solving and critical-thinking skills

  • Proficiency with Microsoft Outlook and general computer applications

  • Ability to manage multiple service orders while maintaining attention to detail

  • Excellent written and verbal communication skills

  • Dependable, punctual, and able to meet deadlines in a time-sensitive environment

  • Prior customer service or dispatch experience is a plus

Benefits

  • Competitive medical, dental, and vision insurance

  • 401(k) retirement plan with company match

  • Paid time off (PTO) and paid holidays

  • Company-paid life insurance

  • Health Savings Account (HSA) & Flexible Spending Account (FSA)

  • Opportunity for hybrid schedule: 3 days in-office / 2 days remote after training

Join Us!
If you’re a team player who’s passionate about delivering excellent customer service and keeping operations running smoothly, we’d love to hear from you. Apply now and become part of the team that keeps facilities across North America working at their best.