Branch Coordinator Jobs (NOW HIRING)

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Branch Coordinator Grand Rapids, MI, US 3 days ago Requisition ID: 1992 Salary Range: $19.00 To $22.00 Annually Join a Company That Gets It Done At Hansons, we've spent decades helping homeowners improve and protect their homes through industry-leading products and exceptional customer service. We're looking for a highly organized, customer-focused Branch Coordinator to support project execution, customer communication, scheduling, and branch operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering an outstanding customer experience from start to finish.

What We Offer

Earn up to $22 per hour Weekly pay via direct deposit every Friday Health benefits available after 30 days of employment 401(k) with company match available after 90 days of employment Holiday pay available after 30 days of employment Paid Time Off (PTO) with unlimited rollover of unused accrued hours Company-provided tools, training, and resources to support your growth and development Opportunities for advancement within a growing organization Employee-led committees that help foster a fun, engaging, and positive company culture A supportive team environment focused on recognition, collaboration, and success What You'll Do Customer Communication & Project Coordination Serve as the primary point of contact for customers throughout their project lifecycle Conduct welcome calls and establish clear expectations for the project process Provide installation-day communication and support Coordinate with customers, installation partners, and internal teams to ensure projects stay on schedule Resolve customer concerns and elevate issues when necessary Scheduling & Install Management Schedule and reschedule installation appointments Maintain an optimized installation calendar and maximize crew productivity Confirm installation dates, customer readiness, material deliveries, and project logistics Manage scheduling changes due to weather, customer requests, or operational needs Collections & Project Closeout Complete project completion calls and payment collection activities Process payments through approved methods Ensure all project documentation is completed and uploaded accurately Support project closeout and escalation procedures Branch Operations & Administrative Support Answer phones and assist customers, vendors, and visitors professionally Manage incoming and outgoing mail Order office supplies and support daily office operations Assist with onboarding activities and communication with corporate departments Help maintain efficient branch operations in support of the Branch General Manager and Operations team Process deposits and maintain accurate cash logs Upload required project and financial documentation Support insurance and project documentation processes Maintain accurate records and ensure compliance with company procedures What We're Looking For Required Qualifications High school diploma or GED Minimum 1 year of administrative, office, customer service, scheduling, or coordination experience Strong organizational and multitasking skills Excellent verbal and written communication abilities Proficiency in Microsoft Office (Word and Excel) Ability to work independently and manage multiple priorities Must be at least 18 years old Preferred Qualifications Experience in scheduling, operations, office management, or project coordination Familiarity with CRM or project management software Experience in the home improvement, construction, or service industry Why Join Hansons?

At Hansons, our culture is built around five core values: Get It Done – Fast, Right & Now Strive for Five – Go Above & Beyond Be a Problem Solver – Own It to Resolve It Today Care – Treat Everyone with Priority, Respect & Integrity Communicate – Call, Answer & Reach the Customer We're committed to investing in our people, promoting from within, and creating opportunities for long-term career growth. If you're organized, customer-focused, and ready to make an impact, we'd love to hear from you.