Floating Branch Jobs (NOW HIRING)

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview:

Floating Branch Managers play a critical role in driving consistent performance, growth, and operational excellence across the branch network while upholding MCU’s core values. You will be accountable for providing leadership coverage at multiple branch locations, ensuring business continuity, supporting teams during transitions, and reinforcing organizational priorities wherever support is needed.

As a Floating Branch Manager, you will lead by example- driving performance and sales growth, coaching and developing teams, and ensuring superior member experiences across all assigned locations. You will quickly assess branch dynamics, identify opportunities for improvement, and implement best practices to strengthen performance, service, and team engagement.

This role is also responsible for proactively identifying emerging risks, operational gaps, and compliance concerns, while also recognizing and elevating successful practices that can be replicated across the network. You will provide timely feedback and insights to leadership, helping inform decisions and drive continuous improvement.

In addition, the Floating Branch Manager will actively support community engagement efforts and represent MCU with professionalism and integrity at all times. Your ability to adapt quickly, inspire diverse teams, deliver measurable results, and ensure alignment across multiple locations is essential to the Credit Union’s continued growth and impact.

Responsibilities:

Specific duties include, but are not limited to, the following:

Network Leadership & Coverage

Leadership & Coaching

• Clearly communicate business priorities and ensure effective execution across the team.

• Drive branch performance and sales growth, inspiring teams through leadership and collaboration.

• Build a diverse talent pipeline and champion continuous learning and development.

• Assist in the management and oversight of staffing and administrative functions of your branch including succession plans, career plans, performance evaluations, coaching and counseling documentation, promotions, and all human resources decisions for the branch. Ensure timely execution of all required documentation.

• Oversee the branch’s profit and loss (P&L): understand financials and use insights for decision-making.
• Collaborate effectively within Retail and with other departments
• Assist team with member escalations, owning issue resolution end-to-end

Sales & Service

• Stay abreast of new products, services, and promotions and educates/supports the branch team

• Ensure Core Value expectations are met, and that the member experience is courteous, attentive, and efficient

• Drive and monitor performance activities such as branch sales and service strategy meetings, proactive member outreach, outbound calling efforts
• Drive growth in new members, deposits, and loans leveraging tools like the Branch Scorecard to analyze performance and strategy.
• Conduct regular one-on-one coaching and performance conversations to reinforce behaviors that drive member engagement, sales, and service excellence
• Resolve member escalations with empathy and professionalism

Operational Excellence

• Maintain a strong control environment, managing operational risk in line with policies and regulatory requirements
• Ensure the branch receives an audit grade of “Satisfactory” or better with no repeat findings across reviews
• Respond timely to audits with effective action plans to ensure ongoing safety and soundness.
• Manage operational, human capital, reputational and business risk. Exercises, leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
• Maintain dual control over negotiable instruments and devices.
• Responsible for branch scheduling to ensure proper resources are allocated to functions necessary to ensure an effective and efficient flow of member traffic.
• Comply with BSA/AML/OFAC and SAR requirements and ensure branch staff do the same.
• Ensure proper disclosures, marketing materials, etc. are readily available for staff to utilize.
• Control branch expenses within budgetary constraints.
• Review and analyze branch reports and activities, including income generation, production goals and results, expense items, audits, etc. in order to successfully meet / exceed branch requirements, goals and objectives. Utilize tools and reports to analyze, identify and strategically address member trends within the branch

Other Duties

Requirements:

Leadership Competencies:

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

Why You’ll Love Working Here:

The pay range for this position is between $76,700-$100,800 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.

Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.