Benefits Operations Manager Jobs (NOW HIRING)

At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Whether you're a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you'll play a vital role in advancing our mission. If you're excited by the prospect of testing new technologies, implementing transformative strategies, and thriving in a fast-paced, innovative environment, we'd love to hear from you!
We're seeking a detail-oriented and proactive Associate Benefits Manager who will serve as the central hub of our employee benefits operations. In this role, you'll lead the day-to-day administration of our benefits programs while serving as the primary operational point of contact for employees, managers, and our external benefits partners. You'll work closely with our shared services team and external carriers to ensure every employee can confidently navigate their benefits.
This is a high-impact role that directly influences employee satisfaction and retention, and offers meaningful opportunity for professional growth. As you build expertise in our programs and operations, you'll have opportunities to contribute to broader process improvements and strategic benefits initiatives over time. This is a hybrid position that requires being in the Austin office 2-3 days per week.
We know that talented candidates sometimes hesitate to apply when they don't meet every single qualification listed. We encourage you to apply if you're excited about this role and believe you can contribute meaningfully to our team, even if your background doesn't align perfectly with every requirement. We're looking for people who are passionate about our mission and can bring valuable perspectives to our work. Different experiences, skills, and approaches all have the potential to strengthen what we do. If this opportunity interests you, we'd love to hear how your unique background and abilities could contribute to our team's success. We're committed to building a workplace where everyone can do their best work and where diverse viewpoints are valued. We encourage all qualified candidates to apply - we're excited to learn about the different ways you might add value to our organization.
Major responsibilities include, but are not limited to:
Benefits Administration & Operations

• Administer all employee benefit programs including medical, dental, vision, life insurance, disability, retirement, and voluntary benefits.
• Own day-to-day benefits operations including enrollment processing, life event changes, terminations, payroll deductions, and ongoing operational support.
• Administer Canadian employee benefits programs in coordination with local requirements.
• Maintain accurate and organized benefits records and ensure data integrity across all HR system.

Employee Support & Communication

• Serve as the primary point of contact for all employee benefits questions and concerns.
• Provide clear guidance on benefits eligibility, enrollment options, plan details, and qualifying life events.
• Conduct benefits orientations and enrollment meetings for new employees and during annual open enrollment.
• Prepare and distribute comprehensive benefits communications, plan summaries, quick reference guides, and enrollment materials.
• Resolve benefits issues and disputes in a timely and professional manner.

Vendor & Carrier Partnership

• Act as the main liaison between Macmillan Learning and all benefits carriers, vendors, and third-party administrators.
• Bridge communication and coordination between our internal shared services team and external benefits partners.
• Serve as the primary day-to-day contact for benefits carriers, brokers, vendors, and third-party administrators, ensuring timely issue resolution and effective operational partnership.
• Coordinate with vendors on billing, eligibility issues, claims processing, and plan updates.

Leaves of Absence & Accommodation

• Direct employees and managers to appropriate third-party administrators for FMLA, disability, and other leaves of absence.
• Track and maintain organized records of all leave requests and accommodations in compliance with legal requirements.
• Provide guidance and coordinate accommodations for employees with disabilities, ensuring compliance with ADA and applicable laws.
• Manage the return-to-work process for employees on leave, including communication with employees and managers.
• Stay current on federal and state leave and accommodation laws (FMLA, ADA, workers' compensation) and ensure company compliance.

Required Qualifications:

• Bachelor's Degree.
• 3+ years of experience in benefits administration, with a focus on leaves of absence and accommodations.
• Strong understanding of federal and state benefits-related laws including FMLA, HIPAA, ADA, COBRA, and ERISA.
• Demonstrated ability to independently administer complex benefits programs while delivering exceptional employee support and maintaining regulatory compliance.
• Excellent attention to detail with strong organizational and record-keeping abilities.
• Strong communication and interpersonal skills, with the ability to assist employees at all levels, managers, and external partners.
• Ability to handle sensitive and confidential information with discretion and maintain strict confidentiality.
• Comfortable managing multiple priorities in a fast-paced environment while maintaining accuracy and responsiveness.

Preferred Qualifications:

• Experience administering Canadian benefits programs.
• Proficiency with Google Workspace.
• Experience working with benefits brokers and consulting vendors.
• Experience working with a hybrid disbursed workforce.
• Comfort using AI-powered productivity tools to streamline documentation, employee communications, research, or administrative workflows while maintaining data privacy and confidentiality.

Salary: $75,000- $85,000 / year.
Exemption Status: Exempt
Physical Requirements:
Must be able to multi-task, concentrate in an open office work environment, and to travel occasionally. Must be able to work more than 40 hours per week as needed.
This is a hybrid position that requires being in the Austin office 2-3 days per week.
Benefits
Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee's date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.

• Competitive pay and bonus plan
• Generous Health Benefits (Medical, Dental, Vision)
• Contributions to your 401k retirement account through Fidelity
• Generous paid time off, sick time, discretionary days. and paid holidays (International Day for the Elimination of Racial Discrimination, Juneteenth, Indigenous People's Day, and more!)
• Employee Assistance Program, Education Assistance Program
• 100% employer-paid life and AD&D insurance
• And much more!

Macmillan Learning is a privately-held, family owned company that improves lives through learning. By linking research to learning practice, we develop pioneering products and learning materials for students that are highly effective and drive improved outcomes. Our engaging content is developed in partnership with the world's best researchers, educators, administrators, and developers. To learn more, please visit macmillanlearning.com or see us on Facebook, Twitter, LinkedIn or join our Macmillan Community. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a family-owned global media company headquartered in Stuttgart, Germany.
At Macmillan Learning, we believe diverse perspectives and backgrounds enrich our mission to improve lives through learning. We actively seek candidates who reflect a wide range of identities, experiences, and communities. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background, geographical status and background, or any other characteristic protected by federal, state, or local law. You can read more about our Diversity, Equity, & Inclusion initiatives here.
The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an equal opportunity compliance program in compliance with the NY Department of Education's guidance. Portions of the equal opportunity compliance program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.