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Benefits Operations Manager Jobs (NOW HIRING)

Toshiba America, Inc.

Sr. Manager Benefits

Houston, TX · On-site

The Senior Benefits Manager leads TAG Benefits administration and operations across health and welfare, retirement, leave, wellness, and related employee benefit programs. This role owns benefits ...

Amplify HR

Benefits Coordinator

Northbrook, IL · Hybrid

$48K - $55K/yr

Benefits Operations Manager Purpose: The Benefits Coordinator supports the Benefits Specialist in the day-to-day administration of employee benefits programs and assists employees with benefit ...

Workiva, Inc.

Benefits Manager, Americas

As our Benefits Manager, Americas you will be the operational heartbeat of our health, welfare, and leave programs across the United States and Canada. Reporting directly to the Director of Global ...

Amplify HR

Benefits Systems Specialist

Northbrook, IL · Hybrid

$65K - $73K/hr

Benefits Operations Manager Purpose: Provide exceptional service while delivering technical solutions, consultation, and related training & support to our clients and internal partners. Must have ...

CFS

Payroll and Benefits Manager

Cambridge, MA · On-site

$90K - $115K/yr

Lead payroll and benefits operations for a growing banking organization with ~150 employees * Step ... Manage and mentor staff while helping build scalable systems and efficiencies * Opportunity to ...

EBS Recruiters LLC

Benefits Specialist

Clayton, MO · On-site

This role manages day-to-day benefits operations, ensures data accuracy and compliance, and serves as a primary resource for employee benefit inquiries. The ideal candidate is detail-oriented, highly ...

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Benefits Operations Manager information

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$31K

$63.5K

$118.5K

How much do benefits operations manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for benefits operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Benefits Operations Manager, and how can they be effectively addressed?

Benefits Operations Managers often encounter challenges such as keeping up with frequently changing benefits regulations, ensuring data accuracy during open enrollment periods, and coordinating efficiently with vendors and internal HR teams. Staying current with compliance requirements and leveraging benefits administration technology can help mitigate these challenges. Clear communication, regular process reviews, and continuous training for both staff and employees are key strategies to ensure smooth operations and minimize errors.

What are the key skills and qualifications needed to thrive as a Benefits Operations Manager, and why are they important?

To thrive as a Benefits Operations Manager, you need expertise in benefits administration, knowledge of employment law, and experience with HRIS platforms, usually supported by a bachelor's degree in human resources or a related field. Familiarity with systems like Workday, SAP SuccessFactors, and certifications such as CEBS (Certified Employee Benefit Specialist) are commonly expected. Strong analytical skills, attention to detail, and the ability to communicate clearly with both employees and vendors set top performers apart. These competencies ensure accurate, compliant, and efficient management of employee benefits, contributing to organizational satisfaction and legal adherence.

What is the difference between Benefits Operations Manager vs Benefits Specialist?

AspectBenefits Operations ManagerBenefits Specialist
ResponsibilitiesOversees benefits programs, manages teams, and ensures compliance across the organization.Administers benefits plans, assists employees, and processes claims.
Required CredentialsBachelor's degree, experience in benefits administration, strong organizational skills.Bachelor's degree, knowledge of benefits policies, excellent communication skills.
Work EnvironmentTypically in an office setting, managing teams and coordinating with HR and vendors.Primarily in an office or HR department, interacting directly with employees.
Employer & Industry UsageCommon in large organizations, insurance companies, and HR departments.Used across various industries for benefits administration roles.

The Benefits Operations Manager focuses on overseeing the entire benefits process, managing teams, and ensuring compliance, while the Benefits Specialist handles day-to-day benefits administration and employee support. Both roles require similar credentials but differ in scope and responsibilities.

What are Benefits Operations Managers?

Benefits Operations Managers are professionals responsible for overseeing the administration and management of employee benefits programs within an organization. They ensure that benefits such as health insurance, retirement plans, and other employee perks are effectively implemented, compliant with regulations, and meet the needs of employees. Their role often includes managing vendor relationships, streamlining benefit processes, resolving employee inquiries, and analyzing benefits data to optimize offerings. Benefits Operations Managers play a key role in ensuring employees have access to important resources and support, contributing to overall workplace satisfaction.
More about Benefits Operations Manager jobs
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Benefits Operations Manager jobs near you
Infographic showing various Benefits Operations Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Sr. Manager Benefits

Toshiba America, Inc.

Houston, TX • On-site

Full-time

Medical, Life, Retirement

Posted 8 days ago

Job description

We are Toshiba. We have an unwavering drive to make and do things that lead to a better world.
Founded in 1965, Toshiba America, Inc. (TAI) is a subsidiary of the globally renowned Toshiba Corporation based in Tokyo. As the holding company for three Toshiba operating companies, TAI offers a wide array of products and solutions across the commercial, energy, and industrial sectors. Together with our subsidiaries, we form the Toshiba Americas Group, which is committed to technological innovation and excellence.
Our Commitment to the Future
At Toshiba America, we are guided by the principle "Committed to People, Committed to the Future." This core philosophy shapes our strategies and actions as we strive to build a better, more sustainable world. In an era of climate change, resource depletion, and social inequality, we aim to ensure safety, security, and environmental stability for all.
Job Summary:
The Senior Benefits Manager leads TAG Benefits administration and operations across health and welfare, retirement, leave, wellness, and related employee benefit programs. This role owns benefits processes, vendor performance, compliance adherence, employee support standards, and annual Open Enrollment execution while ensuring accurate data, controls, documentation, and service delivery. The Senior Benefits Manager manages and develops the Benefits team, including Coordinator, Specialist, Lead Specialist, and Supervisor roles as applicable, and serves as the primary escalation point for complex benefits issues. The position reports to the Director, HR Technology and Operations and partners closely with HR, Payroll, HRIS, Finance, Legal, brokers, carriers, and other external vendors to deliver compliant, cost-effective, and employee-centered benefits programs.
Essential Duties and Responsibilities:
  • Benefits operations leadership and process ownership - Own end-to-end administration of TAG Benefits programs, including health and welfare, retirement, leave, wellness, eligibility, enrollment, life events, terminations, deductions, carrier feeds, and issue resolution; establish standards for accuracy, timeliness, documentation, and employee service.
  • People management and team development - Manage, coach, and develop Benefits team members; assign work, monitor priorities, provide guidance on complex cases, reinforce SOP adherence, and support performance, training, and career development.
  • Vendor management and service delivery - Manage day to day broker, carrier, and administrator relationships; monitor service levels, deliverables, escalations, billing or file issues, and performance trends; recommend improvements, renewals, and service enhancements.
  • Compliance adherence and audit readiness - Ensure benefits programs and processes adhere to applicable company policies and legal requirements, including ERISA, ACA, HIPAA, COBRA, Section 125, FMLA/leave requirements, plan notice obligations, and required documentation; maintain audit-ready files, controls, and records.
  • Open Enrollment and annual program cycles - Lead Open Enrollment planning and execution, including project timelines, system configuration and testing, employee communications, vendor coordination, leadership updates, post-OE audits, and lessons learned.
  • Employee support and escalation management - Serve as the escalation point for complex employee and manager questions, sensitive benefit matters, claim or coverage issues, leave coordination, and vendor disputes; ensure responses are accurate, timely, confidential, and employee-centered.
  • Reporting, analytics, and financial partnership - Prepare and review benefits reports, utilization data, claims and enrollment trends, billing and deduction reconciliations, and cost analysis; partner with Finance and Total Rewards leadership on forecasting, budgeting, and program recommendations.
  • Continuous improvement and systems partnership - Develop and maintain SOPs, process maps, communications, FAQs, and controls; partner with HRIS/Payroll on system enhancements, file feed integrity, automation, data accuracy, and process improvements that improve employee experience and operational efficiency.

Minimum Requirements:
Experience
  • Required: 7+ years of progressive benefits administration, Total Rewards, or HR operations experience, including benefits compliance, vendor management, Open Enrollment, and employee support escalation responsibilities.
  • Required: 2+ years of people leadership, team lead, supervisory, or formal management experience within HR, Benefits, or Total Rewards.
  • Preferred: Experience leading benefits operations in a multi-site or manufacturing environment; experience partnering with Finance, Payroll, HRIS, Legal, brokers, carriers, and third-party administrators.

Skills
  • Advanced knowledge of benefits administration systems, HRIS, carrier file feeds, enrollment platforms, case management processes, and data integrity controls.
  • Strong working knowledge of ERISA, ACA, HIPAA, COBRA, Section 125, FMLA/leave coordination, SPD/SBC/notice requirements, and audit documentation practices.
  • Demonstrated vendor management skills, including SLA monitoring, issue escalation, performance reviews, service improvement planning, and renewal support.
  • Strong Excel and reporting skills, including data analysis, reconciliation, pivot tables, formulas, and leadership-ready summaries.
  • People leadership, coaching, workload planning, prioritization, decision-making, and performance management skills.
  • Clear written and verbal communication; ability to explain complex benefits topics to employees, managers, HR partners, vendors, and leadership.
  • Process improvement mindset with ability to design SOPs, strengthen controls, resolve root causes, and improve the employee experience.

Education
  • Required: Bachelor's degree in Human Resources, Business Administration, Finance, or related field; equivalent combination of education and directly relevant experience may be considered.
  • Preferred: Advanced coursework or degree in Human Resources, Business, Finance, Benefits, Total Rewards, or a related discipline.

Professional Licenses, Accreditations and Certifications
  • Preferred: CEBS, GBA/RPA, WorldatWork CBP/CCP/GRP, HRCI PHR/SPHR, SHRM-CP, or SHRM-SCP.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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