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Bdc Manager Jobs in Riverside, CA (NOW HIRING)

Glendora Chevrolet

Internet Manager

Glendora, CA · On-site

$70K - $136K/yr

Sales BDC Representatives Position Description: This position coordinates the sale of automobiles ... Manages customer leads, responding to all inquiries in a quick and timely manner. * Understands ...

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Bdc Manager information

See Riverside, CA salary details

$19.8K

$72.2K

$120.5K

How much do bdc manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for bdc manager in Riverside, CA is $72,187.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $89,200.00 per year, depending on experience, location, and employer.

What is the difference between Bdc Manager vs Bdc Representative?

AspectBdc Manager

CredentialsExperience in sales, customer service, and team management; often requires a high school diploma or equivalent, some roles prefer post-secondary education.
Work EnvironmentOffice setting, managing a team, overseeing sales processes, and coordinating with dealerships or sales departments.
Employer & Industry UsageUsed in automotive, retail, and financial sectors; common in dealerships and sales organizations.

The Bdc Manager oversees the Business Development Center team, focusing on sales strategy, team leadership, and performance metrics. In contrast, a Bdc Representative primarily handles customer inquiries, schedules appointments, and supports sales efforts directly. The manager has broader responsibilities, including staff management and strategic planning, while the representative focuses on customer interaction and lead generation.

What is the highest paid position at a car dealership?

At a car dealership, the highest paid position is typically the General Manager or Dealer Principal, who oversees all operations and profitability. These roles often have significant experience, leadership skills, and may earn six-figure salaries, including bonuses and profit sharing.

What is a BDC manager?

A BDC manager oversees the Business Development Center, which handles customer inquiries, appointment setting, and lead management for a dealership or sales team. They coordinate communication between customers and sales staff, often using CRM tools, and focus on generating and nurturing leads to increase sales opportunities.

How much do BDC managers make?

BDC managers typically earn an average salary between $50,000 and $80,000 annually, depending on experience, location, and the size of the dealership or organization. In some regions, including New Jersey, salaries may be higher due to cost of living and market demand, with additional compensation often including bonuses and commissions based on performance.

What are the key skills and qualifications needed to thrive as a BDC Manager, and why are they important?

To thrive as a BDC Manager, you need expertise in lead management, sales processes, and customer relationship strategies, often supported by experience in automotive sales or business development. Familiarity with CRM systems, phone tracking software, and dealership management tools is typically required. Outstanding communication, leadership, and problem-solving skills help a BDC Manager motivate teams and create positive customer experiences. These skills are crucial for driving sales growth, improving customer satisfaction, and ensuring efficient business development operations.

How do BDC agents get paid?

BDC managers and agents typically earn a combination of base salary and commissions or bonuses based on performance metrics such as lead generation, appointment setting, or sales conversions. Compensation structures can vary by dealership or company, and some roles may include incentives for achieving specific targets or improving customer engagement. Knowledge of CRM tools and sales processes is often important for success in this role.

What are the main challenges a BDC Manager might face when managing a dealership's customer communications?

A BDC (Business Development Center) Manager often faces the challenge of balancing high call and email volumes while ensuring each customer interaction is prompt, personalized, and effective. Coordinating between the sales, service, and marketing teams to maintain up-to-date information and a seamless customer experience can also be demanding. Additionally, keeping the BDC team motivated and trained on evolving CRM technologies and dealership processes is essential for meeting performance goals. Success in this role often relies on strong organizational, leadership, and communication skills.

What Is a BDC Manager?

A BDC manager oversees the business development center (BDC) at an automotive dealership. The BDC department is responsible for setting appointments with potential buyers to meet with the sales representatives at the dealership. Staff members, known as development business representatives (DBR) or business development representatives (BDR), make these calls. As the BDC manager, your duties include hiring and training these representatives, setting quotas and appointment goals, driving sales, and tracking results.

More about Bdc Manager jobs
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What job categories do people searching Bdc Manager jobs in Riverside, CA look for? The top searched job categories for Bdc Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Bdc Manager jobs? Cities near Riverside, CA with the most Bdc Manager job openings:
Bdc Manager jobs near you

Service Business Development Center (BDC) Representative

Fontana Chrysler, Dodge, Ram, Jeep

Fontana, CA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Overview

The Service Business Development Center (BDC) Receptionist answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries and service requests. In addition, he or she performs clerical and administrative duties for the  Service department.The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities
  • Answer inbound service calls promptly and professionally in accordance with company standards and customer service expectations.
  • Schedule, confirm, reschedule, and follow up on service appointments for multiple dealership locations.
  • Respond to customer inquiries received through phone calls, emails, text messages, and online service requests.
  • Assist customers with questions regarding maintenance, repairs, recalls, service campaigns, parts availability, and dealership processes.
  • Coordinate with service advisors, parts departments, warranty administrators, and management to ensure accurate communication and appointment handling.
  • Perform outbound follow-up calls regarding declined services, missed appointments, maintenance reminders, parts arrivals, and customer satisfaction.
  • Work in a performance-driven environment while consistently meeting daily productivity, appointment-setting, outbound call, and customer communication goals.
  • Manage high call volumes while maintaining professionalism, accuracy, and exceptional customer service standards.
  • Support online and digital customers by converting inquiries into scheduled appointments.
  • Maintain accurate customer records, appointment notes, and communication logs within dealership software systems.
  • Address customer concerns professionally and escalate issues to management when necessary.
  • Contribute to customer retention efforts by maintaining consistent follow-up practices that encourage repeat and referral business.
  • Maintain confidentiality of customer, employee, and company information at all times.
  • Stay informed on dealership procedures, manufacturer programs, service processes, and product updates.
  • Support additional administrative and operational tasks as assigned by management. 
Qualifications
  • Automotive service experience is a plus, but not required.
  • Previous customer service, call center, BDC, receptionist, administrative, or dealership experience preferred.
  • Strong verbal communication skills with professional phone etiquette.
  • Excellent customer service, relationship-building, and conflict-resolution abilities.
  • Ability to multitask and manage high call volumes in a fast-paced environment.
  • Strong organizational skills with attention to detail, follow-through, and time management.
  • Ability to prioritize tasks and adapt in a performance-driven environment.
  • Ability to consistently achieve daily KPI's, including appointment-setting, outbound call volume, customer contact, and productivity goals.
  • Basic computer proficiency, including Microsoft Office and dealership software systems.
  • Ability to quickly learn dealership processes, service procedures, and scheduling platforms.
  • Positive, team-oriented, and customer-focused attitude.
  • Self-motivated, dependable, and able to work independently with minimal supervision.
  • Professional appearance and strong work ethic.
  • Previous phone sales, appointment setting, or internet lead management experience is a plus.
  • Bilingual communication skills are a plus.
Employment Type: FULL_TIME

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