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Bdc Manager Jobs in Riverside, CA (NOW HIRING)

Shelly Group

Sales BDC Representative

Irvine, CA · On-site

$16.90/hr

The BDC Representative Position has a Pay Scale consisting of the following elements and ranges ... Managers • Follow up on the "No Show" sales customer appointments and reschedules • Daily ...

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Bdc Manager information

See Riverside, CA salary details

$19.8K

$72.2K

$120.5K

How much do bdc manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for bdc manager in Riverside, CA is $72,187.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $89,200.00 per year, depending on experience, location, and employer.

What is the difference between Bdc Manager vs Bdc Representative?

AspectBdc Manager

CredentialsExperience in sales, customer service, and team management; often requires a high school diploma or equivalent, some roles prefer post-secondary education.
Work EnvironmentOffice setting, managing a team, overseeing sales processes, and coordinating with dealerships or sales departments.
Employer & Industry UsageUsed in automotive, retail, and financial sectors; common in dealerships and sales organizations.

The Bdc Manager oversees the Business Development Center team, focusing on sales strategy, team leadership, and performance metrics. In contrast, a Bdc Representative primarily handles customer inquiries, schedules appointments, and supports sales efforts directly. The manager has broader responsibilities, including staff management and strategic planning, while the representative focuses on customer interaction and lead generation.

What is a BDC Manager?

A BDC (Business Development Center) Manager is responsible for overseeing the team that handles customer communications and lead management, particularly in automotive dealerships. They ensure effective follow-up with potential customers, manage inbound and outbound calls, and coordinate appointments for sales and service departments. BDC Managers also train staff, monitor performance metrics, and develop strategies to improve customer engagement and sales conversion rates. Their goal is to optimize the dealership's business development efforts and enhance overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a BDC Manager, and why are they important?

To thrive as a BDC Manager, you need expertise in lead management, sales processes, and customer relationship strategies, often supported by experience in automotive sales or business development. Familiarity with CRM systems, phone tracking software, and dealership management tools is typically required. Outstanding communication, leadership, and problem-solving skills help a BDC Manager motivate teams and create positive customer experiences. These skills are crucial for driving sales growth, improving customer satisfaction, and ensuring efficient business development operations.

What are the main challenges a BDC Manager might face when managing a dealership's customer communications?

A BDC (Business Development Center) Manager often faces the challenge of balancing high call and email volumes while ensuring each customer interaction is prompt, personalized, and effective. Coordinating between the sales, service, and marketing teams to maintain up-to-date information and a seamless customer experience can also be demanding. Additionally, keeping the BDC team motivated and trained on evolving CRM technologies and dealership processes is essential for meeting performance goals. Success in this role often relies on strong organizational, leadership, and communication skills.

What Is a BDC Manager?

A BDC manager oversees the business development center (BDC) at an automotive dealership. The BDC department is responsible for setting appointments with potential buyers to meet with the sales representatives at the dealership. Staff members, known as development business representatives (DBR) or business development representatives (BDR), make these calls. As the BDC manager, your duties include hiring and training these representatives, setting quotas and appointment goals, driving sales, and tracking results.

More about Bdc Manager jobs
What are popular job titles related to Bdc Manager jobs in Riverside, CA? For Bdc Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Bdc Manager jobs in Riverside, CA look for? The top searched job categories for Bdc Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Bdc Manager jobs? Cities near Riverside, CA with the most Bdc Manager job openings:
Bdc Manager jobs near you
Infographic showing various Bdc Manager job openings in Riverside, CA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $72,187 per year, or $34.7 per hour.

Sales BDC Representative

Shelly Group

Irvine, CA • On-site

$16.90/hr

Full-time

Posted 11 days ago

Job description

The BDC Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.90 and $16.90. The position may also pay commission compensation which is based on the value or amount of closed hours achieved from $0.00 (if no hours are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Position Purpose
The BDC Representative focuses on the overall productivity of the Sales Department for the dealership. The BDC Representative is responsible for generating new and existing business for the dealership utilizing dealership programs.
Essential Duties and Responsibilities
• Generates and confirms appointments utilizing the dealership provided software
• Organize New Client Orientation with Sales Managers
• Follow up on the "No Show" sales customer appointments and reschedules
• Daily follow up on clients that did not purchase a vehicle foreseeing a return visit to purchase.
• Capture and record every customer email address and update customer information in database accurately
• Report and log all activity in E-Leads
• Report and log daily activity in systems set up by dealership
• Ability to work with satisfied customers and unsatisfied customers
• Ability to pay attention to great detail to ensure total customer satisfaction
• Clearly and effectively communicates with diverse work group and customers; handles frustration and pressure.
• Communicates with callers and visitors in a professional, friendly, and efficient manner.
• Build client relationships and establish rapport via telephone
• Attend and participate in all required trainings
• Fills in for receptions when coverage is needed.
• Safeguard customer and Dealer information per established policy.
• Adhere to established dress code policy at all times.
• Adheres to work schedule and arrive at work at your scheduled start time and be at your work station productively engaged by the scheduled time.
• Exemplifies organizational culture and holds others in department accountable for doing the same.
• Other related duties as may be assigned.

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