Bank Collections Jobs (NOW HIRING)

Now Hiring: Loan Collections Specialist

We're seeking a Loan Collections Specialist to take charge of diverse portfolios-from cutting-edge consumer solar loans to high-stake SBA-guaranteed accounts. This remote role is the perfect combination of loan servicing, compliance and effective and strategic borrower engagement.

What You'll Contribute:

Compliance Safeguarding

• Adhere to internal policies and external regulations, including FDCPA, ECOA, and SBA servicing guidelines (SOP 50 57 and SOP 50 10).
• Maintain diligent documentation of borrower interactions.
• Participate in periodic audits and reviews to validate compliance and performance.
• Stay current with regulatory updates and best practices in collections and borrower engagement.

Delinquency Solutions

• Pursue collection efforts timely and strategically.
• Achieve optimal recovery rates for delinquent accounts in consumer solar, commercial, residential, and SBA-guaranteed loan portfolios.
• Negotiate payment arrangements and document all communications and outcomes in the loan servicing system.
• Work with legal and credit teams to prepare accounts for litigation, charge off or SBA guaranty purchase.
• Monitor trends and recurring issues and recommend process improvements where needed.

Borrower Engagement

• Educate borrowers on loan terms and consequences of non-payment to foster solution-oriented communication with borrowers.
• Encourage resolution and reduce repeat delinquencies while upholding the Bank's values and customer service standards.
• Initiate borrower contact within 5 days of delinquency for consumer solar loans.
• Issue demand letters and follow-up actions within 48 hours of status change for commercial and residential loans.

Champion Our Mission, Protect What Matters

• Adopt a commitment to environmental, social, economic, and racial justice.
• Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training.
• Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations.
• Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity.

What Makes a Stand-Out Candidate:

Experience & Education

• Strong familiarity with FDCPA, ECOA, and SBA servicing guidelines.
• 3+ years of progressive experience handling Commercial and/ or SBA portfolios preferred.
• Bilingual (English/Spanish) preferred.

Entrepreneurial Self-Starter - You take charge of your work product and take pride in delivering consistently great and measurable results. You run independently by driving collection efforts forward in a high-volume environment. You understand what it takes to bring tasks to completion, can anticipate and mitigate slowdowns and have a unique ability to balance efficiency and attention to detail. A high-pace and high-expectation environment excites you and you can't wait to push yourself to new professional heights in a company that rewards high performance.

Organization & Efficiency- You manage your time like a pro and stay focused under pressure. You love a good system but also adapt to changing routines. You're a master note-taker and checklist fanatic and stay on top of things with ease and consistency.

Master Communicator- You communicate with confidence, precision, and professionalism. You listen deeply and respond thoughtfully. Your negotiation skills are unmatched and you understand that thorough documentation is part of the process.

Banking & Fintech Acumen - You understand banking and Collections deeply. Once you understand a process, you consistently look for ways to improve it or to complete it more efficiently. You are also committed to becoming a compliance wiz and actively pursue excellent knowledge of regulatory requirements and branch protocols. Lastly, you relentlessly seek and expand your understanding of our products and services and never miss an opportunity to speak eloquently about the Bank.

Tech-Forward and Analytical Thinking - You learn new tools quickly, are excited by innovation and leverage technology to create efficiencies.

Commitment to Being a Team Player - You lift others up, share ideas, and bring positive energy to everything you do. You know how to operate as a part of a larger team and love contributing to the big picture. You're dependable and always happy to lend a hand where needed.

The Work Environment:

• Remote role within the United States; Eastern Standard Hours.
• Occasional U.S. travel for company events.
• Tobacco-Free employer. All employees must affirm to be non-smokers or affirm commitment to cessation within 90-days of offer acceptance.
• Sustained standing and sitting, frequent communication (speaking and listening) and use of PC, including typing or sustained attention to monitor, occasional lifting up to 20 lbs.

The Hiring Process:

Applications must be submitted through the official application link. Resumes sent via other channels may be delayed or bypassed. Processing times may vary. Candidates selected to move forward will be contacted by the hiring team.

Our process follows the Topgrading Methodology - we hire A-Players through a structured, transparent process that includes:

• Cognitive and personality assessments
• An application form spanning your full education and work history
• 3 conversation stages with key team members- get to know us!
• Credit and background checks conducted before the final interview
• Final Step: Connect us with former mentors and managers of our choice for reference chats.

We do not offer visa sponsorship and will not pursue candidates without valid work authorization.