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Bank Collections Jobs (NOW HIRING)

BANK FIRST

Collections Specialist

Manitowoc, WI · On-site

$17.75 - $24.25/hr

The Collections Specialist is responsible for managing delinquent retail accounts, ensuring timely ... Document all collection activities accurately in the bank's systems and maintain compliance with ...

TBO Bank

Collections Specialist

Tampa, FL

$18 - $20/hr

Collections Specialist Classification: Hourly, non-exempt Position Type: Full Time Reports to ... TBO Bank is actively expanding its Past Due Support Team, creating opportunities for career ...

Academy Bank

Collections Specialist

Kansas City, MO · On-site

$18 - $20/hr

Employ bank protocol to handle each call in a manner that meets or exceeds the bank's call quality ... Compensation & Benefits The Collections Specialist position pays a range of $18.00 to $20.00 per ...

M&T Bank

Collections Specialist I

Millsboro, DE · On-site

$18 - $28.31/hr

... T Bank. Perform mostly outbound calls, via AutoDial. Responsible for working with customers with ... Utilize internal collections systems and accounting systems for all loan types. Identify and ...

Central Bancompany

Collections Specialist

Jefferson City, MO · On-site

$17.50 - $23.75/hr

Work with third party collection agencies and attorneys on past due collections cases. Document all ... Have contact with every area of the bank, and all our affiliates, to gain information to help ...

M&T Bank

Collections Specialist I

Millsboro, DE · On-site

$18 - $28.31/hr

... T Bank. Perform mostly outbound calls, via AutoDial. Responsible for working with customers with ... Utilize internal collections systems and accounting systems for all loan types. Identify and ...

M&T Bank

Collections Specialist I

Getzville, NY

$18 - $28.31/hr

... T Bank. Perform mostly outbound calls, via AutoDial. Responsible for working with customers with ... Utilize internal collections systems and accounting systems for all loan types. Identify and ...

M&T Bank

Collections Specialist I

Millsboro, DE · On-site

$18 - $28.31/hr

... T Bank. Perform mostly outbound calls, via AutoDial. Responsible for working with customers with ... Utilize internal collections systems and accounting systems for all loan types. Identify and ...

CommonSpirit Health

Phlebotomist

Lincoln, NE

$16.25 - $20.25/hr

Performs Blood Bank collections. Follows written collection and Blood Bank banding procedures. Demonstrates accuracy and good penmanship. Adheres to specimen requirements. * Maintains order and ...

M&T Bank

Collections Specialist III

Getzville, NY · On-site

$20.55 - $34.25/hr

Initiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking ... facing, collections, call center or sales. Experience with word processing, spreadsheet and ...

M&T Bank

Collections Specialist I

Getzville, NY · On-site

$18 - $28.31/hr

... T Bank. Perform mostly outbound calls, via AutoDial. Responsible for working with customers with ... Utilize internal collections systems and accounting systems for all loan types. Identify and ...

M&T Bank

Collections Specialist I

Getzville, NY · On-site

$18 - $28.31/hr

... T Bank. Perform mostly outbound calls, via AutoDial. Responsible for working with customers with ... Utilize internal collections systems and accounting systems for all loan types. Identify and ...

M&T Bank

Collections Specialist I

Millsboro, DE · On-site

$18 - $28.31/hr

... T Bank. Perform mostly outbound calls, via AutoDial. Responsible for working with customers with ... Utilize internal collections systems and accounting systems for all loan types. Identify and ...

M&T Bank

Collections Specialist I

Getzville, NY · On-site

$18 - $28.31/hr

... T Bank. Perform mostly outbound calls, via AutoDial. Responsible for working with customers with ... Utilize internal collections systems and accounting systems for all loan types. Identify and ...

M&T Bank

Collections Specialist I

Millsboro, DE · On-site

$18 - $28.31/hr

... T Bank. Perform mostly outbound calls, via AutoDial. Responsible for working with customers with ... Utilize internal collections systems and accounting systems for all loan types. Identify and ...

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How much do bank collections jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for bank collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is a Bank Collections job?

A Bank Collections job involves contacting customers who have overdue accounts to arrange payment and help them resolve outstanding debts. Collections agents work with individuals or businesses to negotiate payment plans, provide information on account status, and, if necessary, escalate cases to legal or recovery departments. Strong communication, negotiation, and problem-solving skills are essential to succeed in this role.

What are the key skills and qualifications needed to thrive in the Bank Collections position, and why are they important?

To thrive in Bank Collections, you need a solid understanding of financial regulations, debt recovery processes, and strong analytical abilities, often supported by a background in finance or customer service. Familiarity with collections management systems, CRM software, and knowledge of FDCPA (Fair Debt Collection Practices Act) guidelines are typically required. Excellent negotiation, problem-solving, and interpersonal skills distinguish top performers in this position. These skills ensure effective debt recovery while maintaining customer relationships and compliance with legal standards.

What are some typical challenges faced by professionals working in Bank Collections?

Professionals in Bank Collections often encounter challenges such as dealing with unresponsive or distressed customers, meeting collection targets under time constraints, and navigating complex financial situations. Balancing assertiveness with empathy is key when communicating with clients to find effective solutions for repayment. Additionally, staying up to date on changing regulations and maintaining accurate documentation are essential to avoid compliance issues. The role can be fast-paced, requiring resilience and adaptability to handle difficult conversations and high call volumes. However, overcoming these challenges can lead to valuable experience and opportunities for advancement within banking operations or credit management.
More about Bank Collections jobs
What cities are hiring for Bank Collections jobs? Cities with the most Bank Collections job openings:
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Bank Collections jobs near you
Infographic showing various Bank Collections job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 50% Full Time, 48% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.

Collections Specialist

BANK FIRST

Manitowoc, WI • On-site

$17.75 - $24.25/hr

Other

Posted 2 days ago

Job description

Position Summary:
The Collections Specialist is responsible for managing delinquent retail accounts, ensuring timely recovery of outstanding balances while maintaining compliance with regulatory requirements and delivering exceptional GUEST experience. This role involves proactive communication with customers, negotiation of repayment arrangements, and collaboration with internal teams to minimize credit risk.
RESPONSIBILITIES:
  • Monitor and manage delinquent accounts, including mortgage loans, consumer loans, credit cards, and deposit overdrafts. From time to time, may also be asked to assist on commercial accounts.
  • Contact customers via phone, email, and written correspondence to resolve past-due accounts and negotiate repayment plans.
  • Assess customer financial situations and recommend appropriate solutions, including payment extensions, restructuring, or hardship programs.
  • Document all collection activities accurately in the bank's systems and maintain compliance with internal policies and applicable regulations (FDCPA, UDAAP, etc.).
  • Escalate accounts for legal action or repossession when necessary, following established guidelines.
  • Collaborate with branch staff and other departments to resolve customer issues and prevent future delinquencies.
  • Prepare reports on collection activities, delinquency trends, and recovery performance for management review.
  • Stay informed on industry best practices, regulatory changes, and collection strategies.
  • Develop and maintain process documentation around collection activity and the duties of the subject role.
  • Assist with Secondary Market Delinquency Reporting and Workout Solutions.

#INDBF
COMPETENCIES:
  • Integrity & Ethics - Act fairly and ethically, free from deception.
  • Accountability - Accept responsibility and take ownership of outcomes.
  • Adaptability - Adjust quickly to changing work environments.
  • Time Management - Prioritize tasks and meet deadlines effectively.
  • Analytical Skills - Gather and interpret data to reach meaningful conclusions.
  • Communication - Communicate clearly and professionally, both orally and in writing, across all levels of the organization and with external contacts.
  • Accuracy & Attention to Detail - Ensure precision, detect errors, and follow through on corrections.
  • Organization - Work in a structured, methodical manner.
  • Relationship Building - Establish and maintain cooperative relationships with customers and co-workers.
  • Composure Under Pressure - Maintain effectiveness during high-stress situations.
  • Results Orientation - Drive for achievement, take initiative, and pursue opportunities.
  • Problem Solving - Identify and implement effective courses of action and contingency plans.

SKILLS/KNOWELEDGE/ABILITIES:
  • High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Finance, or related field preferred.
  • 2+ years of experience in collections, banking, or customer service.
  • Strong negotiation, communication, and problem-solving skills.
  • Knowledge of banking products, credit policies, and regulatory requirements.
  • Knowledge of secondary market regulations and requirements around delinquency and workout.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.

This job description does not constitute an exhaustive list of responsibilities and management may revise at any time.

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