ZipRecruiter

Log In

1

Bank Collections Jobs (NOW HIRING)

Medallion Bank

Collections Specialist

Salt Lake City, UT · On-site

$17.75 - $24.25/hr

At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing ... Provide professional and empathetic customer service while balancing the need for collections and ...

Banner Bank

Collections Counselor II

Spokane, WA

$21.99 - $25.87/hr

In addition to offering a source of capital to personal banking clients and businesses of all sizes ... As a Collections Counselor II you will be responsible for all collection and recovery activity ...

Banner Bank

Collections Counselor II

Walla Walla, WA

$21.99 - $25.87/hr

In addition to offering a source of capital to personal banking clients and businesses of all sizes ... As a Collections Counselor II you will be responsible for all collection and recovery activity ...

Medallion Bank

Collections Specialist

Salt Lake City, UT · On-site

$17.75 - $24.25/hr

At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing ... Provide professional and empathetic customer service while balancing the need for collections and ...

Monitise

Sr. B2B Collection Representative

Marietta, GA · On-site

$16 - $20.75/hr

Previous work experience in payment processor collections, bank collections, credit card collections, B2B or any related field. Sponsorship You must currently possess valid and unrestricted Canada ...

Alpine Bank

Collections Assistant

Rifle, CO · On-site

$17 - $22/hr

General Purpose The Collections Assistant works with borrowers to collect debts owed to Alpine Bank in a variety of streams. Essential Duties/Responsibilities Reasonable accommodations may be made to ...

previous pagenext page

Showing results 21-40

All JobsFinance and Insurance JobsCollection JobsCollections Specialist JobsBank Collections Jobs

Bank Collections information

See salary details

$12

$21

$30

How much do bank collections jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for bank collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is a bank collections?

A Bank Collections job involves contacting customers who have overdue accounts to arrange payment and help them resolve outstanding debts. Collections agents work with individuals or businesses to negotiate payment plans, provide information on account status, and, if necessary, escalate cases to legal or recovery departments. Strong communication, negotiation, and problem-solving skills are essential to succeed in this role.

What are the key skills and qualifications needed to thrive in bank collections?

To thrive in Bank Collections, you need a solid understanding of financial regulations, debt recovery processes, and strong analytical abilities, often supported by a background in finance or customer service. Familiarity with collections management systems, CRM software, and knowledge of FDCPA (Fair Debt Collection Practices Act) guidelines are typically required. Excellent negotiation, problem-solving, and interpersonal skills distinguish top performers in this position. These skills ensure effective debt recovery while maintaining customer relationships and compliance with legal standards.

What are some typical challenges faced by professionals working in bank collections?

Professionals in Bank Collections often encounter challenges such as dealing with unresponsive or distressed customers, meeting collection targets under time constraints, and navigating complex financial situations. Balancing assertiveness with empathy is key when communicating with clients to find effective solutions for repayment. Additionally, staying up to date on changing regulations and maintaining accurate documentation are essential to avoid compliance issues. The role can be fast-paced, requiring resilience and adaptability to handle difficult conversations and high call volumes. However, overcoming these challenges can lead to valuable experience and opportunities for advancement within banking operations or credit management.

How to get a job in bank collections?

To get a job in bank collections, candidates typically need a high school diploma or equivalent, strong communication and negotiation skills, and familiarity with financial software. Relevant experience in customer service or finance can improve chances, and some employers may require certification or training in debt collection practices.

What does a bank collections specialist do at a bank?

A bank collections specialist is responsible for managing overdue accounts by contacting customers to arrange payments, resolving billing issues, and minimizing financial losses for the bank. They often use collection software and require strong communication and negotiation skills to recover delinquent funds efficiently.
More about Bank Collections jobs

What cities are hiring for Bank Collections jobs?

Cities with the most Bank Collections job openings:

What states have the most Bank Collections jobs?

States with the most job openings for Bank Collections jobs include:

What job categories do people searching Bank Collections jobs look for?

The top searched job categories for Bank Collections jobs are:

Bank Collections jobs near you
Infographic showing various Bank Collections job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.

Collections Specialist

Medallion Bank

Salt Lake City, UT • On-site

$17.75 - $24.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Please Note: This is a Utah-based hybrid position, which will require some regular in-office days each week. Additionally, employment with Medallion Bank is contingent on passing both a background check and maintaining a clean background.
Who we are:
At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing consumer loans for the purchase of recreational vehicles, boats, home improvement, and offering loan origination services to fintech partners. We work directly with thousands of dealers, contractors and financial service providers serving their customers throughout the United States. Medallion Bank is a small company with a big impact. We recognize our employees as our greatest asset and have a culture to prove it!
How You Will Support the Team:
Responsible for managing a portfolio of delinquent subprime consumer loans, with the primary objective of minimizing losses through effective collections strategies. Possesses strong negotiation skills, a customer-focused approach, and the ability to work in a fast-paced environment while adhering to company policies and regulatory guidelines.
What We Are Looking For:
  • Loan Recovery & Delinquency Management: Proactively contact delinquent customers via phone, email, and written correspondence to secure payments and bring accounts current. Establish contact with borrowers and set up repayment terms that are manageable for the customer and acceptable to the bank.
  • Negotiation & Payment Arrangements: Work with customers to understand their financial situations and negotiate appropriate payment arrangements while maintaining compliance with company policies and regulations. Engage in skip tracing efforts to locate borrowers as well as collateral, to enable productive collection efforts.
  • Skip Tracing & Investigations: Utilize various tools and techniques to locate borrowers and encourage repayment of past-due accounts.
  • Documentation & Recordkeeping: Accurately document all collection efforts, customer interactions, and payment commitments in the loan servicing system.
  • Customer Service & Retention: Provide professional and empathetic customer service while balancing the need for collections and recovery. Build relationships with borrowers and promote a successful loan experience despite difficult circumstances.
  • Collaboration: Work closely with internal departments, including underwriting, customer service, and legal teams, to develop and execute effective recovery strategies. Determine appropriate next steps which may include the assignment of repossession, litigation, or involvement with other third-party vendors.
  • Properly and accurately document account activities.
  • Make recommendations to management regarding accounts needing additional attention.
  • Contribute to a positive and mutually beneficial cohesion with team members. Assist in other areas of the department as required by business needs.
  • Compliance & Regulatory Adherence: Ensure all collection activities comply with federal, state, and local regulations, including the Fair Debt Collection Practices Act (FDCPA) and company policies

You would be a GREAT fit with these skills:
  • Responsible, honest, and strong work ethic.
  • Behave in a professional manner, maintaining appropriate relationships with coworkers and colleagues.
  • Ability to handle difficult conversations professionally
  • Detail-oriented with strong organizational skills
  • Professionally answer incoming calls and assist the caller effectively.
  • Ability to nurture and manage business relationships with third party loan servicer and other vendors.
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office Suite
  • Ability to successfully work in a team environment.
  • Bilingual (Spanish) is a plus

Preferred Level of Experience:
  • Education: High school diploma or equivalent required
  • Experience: Minimum of 1-2 years of experience in collections, subprime lending, or consumer finance; experience with delinquent loan recovery preferred.

Physical Demands and Requirements:
  • Cubicle or home office with minimal exposure to distractions or environmental hazards.
  • Hours: Full time, 40 hours per week
  • Shift: May require evening and weekend availability based on business needs
  • Environment: Office-based, with the ability to work from home 2 days a week after introductory period.

What's in it for YOU?
  • Comprehensive benefits including medical, dental, vision, disability, and life insurance
  • 401K with a company match
  • PTO including 11 paid holidays, vacation time and sick time
  • Financial Wellness Program
  • Volunteer Opportunities
  • Awesome company culture and co-workers who love to work here!
  • Work Life Balance - We don't use that term lightly!
  • Company Wide Open Door Policy

Apply