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Bank Collections Jobs (NOW HIRING)

CNB Bank

CNB Bank, Collections Specialist

Clearfield, PA · On-site

$15.55 - $22.25/hr

... AVP Collections. Below is a list of essential functions of this position. Additional ... CNB Bank is an equal opportunity employer and all applicants are considered based on qualifications ...

CNB Bank

CNB Bank, Collections Specialist

Clearfield, PA · On-site

$15.55 - $22.25/hr

... AVP Collections. Below is a list of essential functions of this position. Additional ... CNB Bank is an equal opportunity employer and all applicants are considered based on qualifications ...

Berkshire Bank

Collections Specialist

Manhattan, NY · On-site

$20 - $28.90/hr

Customer Service & Collections Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 ... Make ACH date and bank changes as required. * Create check spreadsheet for all incoming checks ...

Berkshire Bank

Collections Specialist

Manhattan, NY · On-site

$20 - $28.90/hr

Customer Service & Collections Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 ... Make ACH date and bank changes as required. * Create check spreadsheet for all incoming checks ...

Banner Bank

Collections Counselor II

Walla Walla, WA · On-site

$21.99 - $25.87/hr

In addition to offering a source of capital to personal banking clients and businesses of all sizes ... As a Collections Counselor II you will be responsible for all collection and recovery activity ...

Medallion Bank

Collections Specialist

Salt Lake City, UT · Hybrid

$17.75 - $24.25/hr

At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing ... Provide professional and empathetic customer service while balancing the need for collections and ...

Banner Bank

Collections Counselor II

Walla Walla, WA · On-site

$21.99 - $25.87/hr

In addition to offering a source of capital to personal banking clients and businesses of all sizes ... As a Collections Counselor II you will be responsible for all collection and recovery activity ...

Banner Bank

Collections Counselor II

Spokane, WA · On-site

$21.99 - $25.87/hr

In addition to offering a source of capital to personal banking clients and businesses of all sizes ... As a Collections Counselor II you will be responsible for all collection and recovery activity ...

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How much do bank collections jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for bank collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is a bank collections?

A Bank Collections job involves contacting customers who have overdue accounts to arrange payment and help them resolve outstanding debts. Collections agents work with individuals or businesses to negotiate payment plans, provide information on account status, and, if necessary, escalate cases to legal or recovery departments. Strong communication, negotiation, and problem-solving skills are essential to succeed in this role.

What are the key skills and qualifications needed to thrive in bank collections?

To thrive in Bank Collections, you need a solid understanding of financial regulations, debt recovery processes, and strong analytical abilities, often supported by a background in finance or customer service. Familiarity with collections management systems, CRM software, and knowledge of FDCPA (Fair Debt Collection Practices Act) guidelines are typically required. Excellent negotiation, problem-solving, and interpersonal skills distinguish top performers in this position. These skills ensure effective debt recovery while maintaining customer relationships and compliance with legal standards.

What are some typical challenges faced by professionals working in bank collections?

Professionals in Bank Collections often encounter challenges such as dealing with unresponsive or distressed customers, meeting collection targets under time constraints, and navigating complex financial situations. Balancing assertiveness with empathy is key when communicating with clients to find effective solutions for repayment. Additionally, staying up to date on changing regulations and maintaining accurate documentation are essential to avoid compliance issues. The role can be fast-paced, requiring resilience and adaptability to handle difficult conversations and high call volumes. However, overcoming these challenges can lead to valuable experience and opportunities for advancement within banking operations or credit management.

How to get a job in bank collections?

To get a job in bank collections, candidates typically need a high school diploma or equivalent, strong communication and negotiation skills, and familiarity with financial software. Relevant experience in customer service or finance can improve chances, and some employers may require certification or training in debt collection practices.

What does a bank collections specialist do at a bank?

A bank collections specialist is responsible for managing overdue accounts by contacting customers to arrange payments, resolving billing issues, and minimizing financial losses for the bank. They often use collection software and require strong communication and negotiation skills to recover delinquent funds efficiently.
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Bank Collections jobs near you
Infographic showing various Bank Collections job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.

CNB Bank, Collections Specialist

CNB Bank

Clearfield, PA • On-site

$15.55 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

CNB Bank rating

8.8

Company rating: 8.8 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

17th of 175 rated banks

Job description

Job Type
Full-time
Description
Collaborates with borrowers to achieve the primary objective of acquiring payment on delinquent loans. Makes determinations based on customer contact as to the collectability of loans and recommends appropriate next steps to AVP Collections.
Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.
KEY RESPONSIBILITIES
  • Delinquency Management & Customer Engagement
  • Bankruptcy Case Handling
  • Foreclosure & Loss Mitigation Oversights
  • Floor Plan Audit Coordination
  • Portfolio Risk Assessment & Reporting

ATTITUDES
Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:
  • Respect - treats borrowers with dignity regardless of their financial situation, avoiding judgmental language or tone, listens actively to understand the root causes of delinquency - whether it's a job loss, medical hardship, or other life events.
  • Client Focus - prioritizes solutions that align with both the institutions recovery goals and the borrower's ability to repay, offers flexible options such as payment plans, deferments, or loss mitigation strategies tailored to individual circumstances and builds trust by being transparent about next steps, consequences, and available resources - reducing fear and confusion.
  • Inclusion - recognizes and respects cultural, linguistic, and socioeconomic differences that may affect communication or financial behavior, adapts outreach strategies to meet diverse borrower needs, including multilingual support or alternative contact methods and creates an inclusive environment within the collections team by valuing diverse perspectives and encouraging collaborative problem-solving.

BEHAVIORS
Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:
  • Leadership - takes initiative in resolving complex delinquency cases, guides borrowers towards sustainable repayment solutions and supports team members by sharing insights and mentoring junior staff.
  • Integrity - handles sensitive financial and personal data with discretion, adheres strictly to regulatory guidelines, and communicates truthfully with borrowers, avoiding misleading tactics.
  • Collaboration - works cross-functionally with underwriting, legal, and servicing teams, coordinates with external partners like repossession agents and/or bankruptcy attorneys and shares information and strategies to improve overall portfolio performance.
  • Volunteerism - participates in community outreach or financial literacy programs, supports internal initiatives that promote ethical lending and recovery practices, and demonstrates a commitment to the organization's values beyond daily tasks.

COMPETENCIES
Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:
  • Accountability - owns outcomes of assigned accounts, from early delinquency to resolution, tracks and reports performance metrics and follows through on borrower commitments and internal deadlines.
  • Innovation - identifies new tools or automation to streamline contact strategies, suggests process improvements and adapts to evolving technologies and regulatory changes with agility.
  • Professionalism - maintains composure in high-stress borrower interactions, represents the institution with courtesy and confidence, and upholds a consistent standard of excellence in documentation, communication, and conduct.

SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES
Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role. Set stretch assignments and cross functional opportunities that foster growth and learning.
Requirements
QUALIFICATIONS, EDUCATION, & EXPERIENCE
To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. A background screening will be conducted.
  • LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively.
  • TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.
  • MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.
  • PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. May be required to lift 30 pounds in weight. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.
BENEFITS
  • Medical, Dental, Vision & Life Insurance
  • 401K with company match
  • Paid Time Off & Recognized Holidays
  • Leave policies
  • Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
  • Employee Assistance Program
  • Employee Health & Wellness Program
  • Special Loan and Deposit Rates
  • Gradifi Student Loan Paydown Plan
  • Rewards & Recognition Programs and much more!

Eligibility requirements apply.
CNB Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.
https://mandatoryview.com/?LicenceId=5a7398f0-7edb-4cb7-a02b-518dcfa222fa&ProductType=IntranetLicense&SubType=PG
Salary Description
$15.55 - $22.25 per hour

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