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Bank Collections Jobs in Delaware (NOW HIRING)

Sallie Mae Bank

Director, Collections Strategy

Newark, DE · On-site

$150 - $190/hr

The Director, Collections Strategy will play a pivotal role in shaping and executing the Recovery and Collections Contact Strategy for Private Student Loan portfolio in their first line of defense ...

New

TD Bank Group

Collections Strategy Manager

Wilmington, DE · On-site

$120K - $145K/yr

Develop and execute collections strategies across delinquency stages (early- to late-stage), with ... Together, we are reimagining what banking can be for our clients, colleagues and communities. Our ...

Td

Collections Strategy Manager

Wilmington, DE · On-site

$120K - $145K/yr

Develop and execute collections strategies across delinquency stages (early- to late-stage), with ... Together, we are reimagining what banking can be for our clients, colleagues and communities. Our ...

EMG Acquisitions

Store Manager - Seaford

Seaford, DE · On-site

Ensure procedures outlining opening, closing, banking, collections, audits, and other company policies are followed daily. * Provide guidance in all aspects of operations. * Recognize and develop ...

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Bank Collections information

See Delaware salary details

$12

$21

$30

How much do bank collections jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for bank collections in Delaware is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in bank collections?

To thrive in Bank Collections, you need a solid understanding of financial regulations, debt recovery processes, and strong analytical abilities, often supported by a background in finance or customer service. Familiarity with collections management systems, CRM software, and knowledge of FDCPA (Fair Debt Collection Practices Act) guidelines are typically required. Excellent negotiation, problem-solving, and interpersonal skills distinguish top performers in this position. These skills ensure effective debt recovery while maintaining customer relationships and compliance with legal standards.

What are some typical challenges faced by professionals working in bank collections?

Professionals in Bank Collections often encounter challenges such as dealing with unresponsive or distressed customers, meeting collection targets under time constraints, and navigating complex financial situations. Balancing assertiveness with empathy is key when communicating with clients to find effective solutions for repayment. Additionally, staying up to date on changing regulations and maintaining accurate documentation are essential to avoid compliance issues. The role can be fast-paced, requiring resilience and adaptability to handle difficult conversations and high call volumes. However, overcoming these challenges can lead to valuable experience and opportunities for advancement within banking operations or credit management.

What does a bank collections specialist do at a bank?

A bank collections specialist is responsible for managing overdue accounts by contacting customers to arrange payments, resolving billing issues, and minimizing financial losses for the bank. They often use collection software and require strong communication and negotiation skills to recover delinquent funds efficiently.

What is a bank collections?

A Bank Collections job involves contacting customers who have overdue accounts to arrange payment and help them resolve outstanding debts. Collections agents work with individuals or businesses to negotiate payment plans, provide information on account status, and, if necessary, escalate cases to legal or recovery departments. Strong communication, negotiation, and problem-solving skills are essential to succeed in this role.

What are popular job titles related to Bank Collections jobs in Delaware?

For Bank Collections jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Bank Collections jobs in Delaware look for?

The top searched job categories for Bank Collections jobs in Delaware are:

Bank Collections jobs near you
Infographic showing various Bank Collections job openings in Delaware as of August 2026, with employment types broken down into 50% Full Time, and 50% Temporary. Highlights an 100% In-person job distribution, with an average salary of $44,685 per year, or $21.5 per hour.

Collections Specialist (Early Stage) - Hybrid

M&T Bank

Millsboro, DE • On-site

$18 - $28.31/hr

Full-time

Re-posted 21 hours ago

M&T Bank rating

7.9

Company rating: 7.9 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

79th of 171 rated banks

Job description

Make a Difference While Helping Customers Find Financial Solutions
Are you someone who enjoys helping people, solving problems, and thriving in a fast-paced environment? M&T Bank is seeking customer-focused professionals to join our Collections team. In this role, you'll work directly with customers who are experiencing financial challenges, helping them explore repayment options and return their accounts to good standing while delivering an exceptional customer experience. This is an excellent opportunity for individuals with customer service, retail, call center, banking, sales, or collections experience who enjoy building rapport, navigating conversations, and finding solutions that work for both the customer and the bank.
What You'll Do:
As a Collections Representative, you'll play a key role in helping customers manage and resolve delinquent accounts during the early stages of delinquency (approximately 30-90 days past due). On a typical day, you will:
  • Make and receive a high volume of customer phone calls using automated dialing technology
  • Contact customers to discuss past-due accounts and identify appropriate repayment solutions
  • Recommend payment plans and other available programs designed to help customers resolve delinquency
  • Handle a variety of consumer products, including credit cards, auto loans, recreational vehicle loans, and overdraft accounts
  • Document customer interactions accurately and thoroughly within internal systems
  • Research account issues, identify potential concerns such as fraud or insurance-related matters, and escalate when appropriate
  • Answer questions from customers and internal business partners regarding delinquent accounts
  • Navigate multiple systems and applications while managing customer conversations
  • Follow all regulatory, compliance, and operational risk requirements

What Makes Someone Successful in This Role:
We're looking for individuals who combine strong customer service skills with the ability to confidently navigate challenging conversations. Successful candidates typically demonstrate:
  • A genuine desire to help customers and identify solutions
  • Strong verbal communication and phone etiquette
  • Empathy, professionalism, and the ability to build rapport quickly
  • Excellent attention to detail and documentation skills
  • Comfort working in a fast-paced, performance-driven environment
  • Strong computer and multitasking skills
  • The ability to learn new systems and processes quickly
  • Good judgment and problem-solving abilities
  • A positive attitude and collaborative team mindset

Education and Experience Required:
  • High School Diploma or GED
  • 1+ year relevant work experience

Education and Experience Preferred:
  • Previous collections experience is beneficial but not required - we welcome candidates who have demonstrated success in customer-facing environments and are eager to learn
  • Experience in customer service, retail sales and service, contact center/call center operations, banking or financial services, collections, account servicing, consumer lending
  • Strong computer proficiency, including experience with business software applications
  • Detail-oriented with strong written and verbal communication skills

Work Model & Office Location:
  • This is a hybrid role requiring four days per week in the office
  • Eligible candidates must live within reasonable commuting distance to 499 Mitchell Street, Millsboro, DE 19966

Required Availability/Scheduled Shift:
Monday-Friday:
  • 8:00am-4:30pm on four weekdays
  • 12:30pm-9:00pm on one weekday
  • Employees receive a 10% shift differential for the evening shift

Saturdays:
  • 8:00am-12:30pm
  • 1-2 Saturdays per month is required

Why Join Our Team?
You'll become part of a collaborative team that values support, development, and engagement. The team regularly participates in team-building activities and events, creating an environment where employees can build strong relationships while growing their careers. At M&T Bank, you'll have the opportunity to develop valuable skills in customer service, negotiation, problem-solving, and financial services while making a meaningful impact on customers and the organization.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Millsboro, Delaware, United States of America

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