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Bank Collections Jobs in Delaware (NOW HIRING)

EMG Acquisitions

Store Manager - Seaford

Seaford, DE · On-site

Ensure procedures outlining opening, closing, banking, collections, audits, and other company policies are followed daily. * Provide guidance in all aspects of operations. * Recognize and develop ...

Jobless

Store Manager - Seaford

Seaford, DE · On-site

$52 - $68/hr

Ensure procedures outlining opening, closing, banking, collections, audits, and other company policies are followed daily. * Provide guidance in all aspects of operations. * Recognize and develop ...

State of Delaware

Chief Bank Examiner

Dover, DE · On-site

$92K - $111K/yr

Our mission at DOS range from preserving Delaware's historical sites and collections, to supporting ... Job Requirements JOB REQUIREMENTS for Chief Bank Examiner Applicants must have education, training ...

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See Delaware salary details

$12

$21

$30

How much do bank collections jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for bank collections in Delaware is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is a bank collections?

A Bank Collections job involves contacting customers who have overdue accounts to arrange payment and help them resolve outstanding debts. Collections agents work with individuals or businesses to negotiate payment plans, provide information on account status, and, if necessary, escalate cases to legal or recovery departments. Strong communication, negotiation, and problem-solving skills are essential to succeed in this role.

What are the key skills and qualifications needed to thrive in bank collections?

To thrive in Bank Collections, you need a solid understanding of financial regulations, debt recovery processes, and strong analytical abilities, often supported by a background in finance or customer service. Familiarity with collections management systems, CRM software, and knowledge of FDCPA (Fair Debt Collection Practices Act) guidelines are typically required. Excellent negotiation, problem-solving, and interpersonal skills distinguish top performers in this position. These skills ensure effective debt recovery while maintaining customer relationships and compliance with legal standards.

What are some typical challenges faced by professionals working in bank collections?

Professionals in Bank Collections often encounter challenges such as dealing with unresponsive or distressed customers, meeting collection targets under time constraints, and navigating complex financial situations. Balancing assertiveness with empathy is key when communicating with clients to find effective solutions for repayment. Additionally, staying up to date on changing regulations and maintaining accurate documentation are essential to avoid compliance issues. The role can be fast-paced, requiring resilience and adaptability to handle difficult conversations and high call volumes. However, overcoming these challenges can lead to valuable experience and opportunities for advancement within banking operations or credit management.

How to get a job in bank collections?

To get a job in bank collections, candidates typically need a high school diploma or equivalent, strong communication and negotiation skills, and familiarity with financial software. Relevant experience in customer service or finance can improve chances, and some employers may require certification or training in debt collection practices.

What does a bank collections specialist do at a bank?

A bank collections specialist is responsible for managing overdue accounts by contacting customers to arrange payments, resolving billing issues, and minimizing financial losses for the bank. They often use collection software and require strong communication and negotiation skills to recover delinquent funds efficiently.

What are popular job titles related to Bank Collections jobs in Delaware?

For Bank Collections jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Bank Collections jobs in Delaware look for?

The top searched job categories for Bank Collections jobs in Delaware are:

Bank Collections jobs near you
Infographic showing various Bank Collections job openings in Delaware as of August 2026, with employment types broken down into 50% Full Time, and 50% Temporary. Highlights an 100% In-person job distribution, with an average salary of $44,685 per year, or $21.5 per hour.

Operations Manager, Research and Claims

Phillips-&-Cohen-Associate

Wilmington, DE • On-site

$90 - $120/hr

Other

Posted 5 days ago

Key responsibilities

  • Lead, coach, and develop a team to achieve performance, quality, and service-level goals.

  • Manage team workload, staffing, and resource allocation to ensure business priorities are met.

  • Monitor operational performance and implement strategies to improve efficiency, quality, and employee effectiveness.

Job description

Posted Tuesday, August 18, 2026 at 4:00 AM

Position: Operations Manager, Research and Claims Department: Client Services

The Research & Claims Operations Manager is responsible for leading a team that supports probate research, claims processing, legal correspondence, and bankruptcy-related workflows. Reporting to the Department Head, this role focuses on driving team performance, meeting operational goals, maintaining compliance standards, and improving processes in a fast-paced, highly regulated environment. This leader will partner closely with stakeholders across the business to ensure service commitments are met, employees are developed and supported, and operational results continue to improve. The ideal candidate is an experienced people manager who can use data, coaching, and strong business judgment to build a high-performing team and deliver consistent results.

Responsibilities:
  • Lead, coach, and develop a team to achieve performance, quality, and service-level goals.
  • Drive accountability for departmental KPIs, productivity metrics, and operational results.
  • Manage team workload, staffing, and resource allocation to ensure business priorities are met.
  • Monitor operational performance and implement strategies to improve efficiency, quality, and employee effectiveness.
  • Analyze performance data and trends, providing insights and recommendations to department leadership.
  • Ensure compliance with internal policies, client requirements, regulatory standards, and audit expectations.
  • Serve as a subject matter expert and escalation point for complex operational and account-related matters.
  • Partner with cross-functional teams to support business initiatives, process enhancements, and client deliverables.
  • Lead continuous improvement efforts that enhance operational effectiveness and reduce risk.
  • Foster a culture of accountability, collaboration, communication, and continuous development.
Minimum Qualifications:
  • Three to five years of experience in a regulated, compliance-focused, audit-driven, or highly structured business environment such as financial services, banking, collections, legal support, claims administration, or a related industry.
  • Previous experience managing teams, performance metrics, and operational processes.
  • Experience managing operational workflows, priorities, and business deliverables.
  • Proven success achieving operational goals and leading teams in a performance-driven environment.
  • Strong analytical skills with the ability to interpret data, identify trends, and drive business decisions.
  • Proficiency in Microsoft Excel, Word, and Microsoft 365 applications.
  • Demonstrated ability to coach, develop, and motivate employees while driving accountability and results.
Preferred Qualifications:
  • Experience in financial services, banking, collections, probate, claims administration, or related operational functions.
  • Experience supporting audits, compliance initiatives, regulatory examinations, or risk-management activities.
  • Experience leading process improvement or operational efficiency initiatives.
  • Bachelor's degree or equivalent combination of education and relevant professional experience.
Core Competencies:
  • Drives Results
  • Optimizes Work Processes
  • Talent Development
  • Directs Work
  • Ensures Accountability
  • Decision Quality
  • Business Insight
  • Managerial Courage

About Phillips & Cohen Associates, LLC PCA provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of our jobs.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Phillips & Cohen Associates, Ltd. PCA provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of our jobs.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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