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B2B Customer Service Jobs (NOW HIRING)

Ace Hardware

B2B Champion

Rowlett, TX

As a Business to Business Account Specialist, you will introduce Jabo's Ace Hardware solutions, products, and services to business customers. You will spend time meeting first-time and current ...

Ace Hardware

Business to Business Champion

Titusville, FL · On-site

$16/hr

Primary responsibility for all positions with ACE Hardware Titusville is to Amaze Every Customer Every Time. The primary responsibility of the Business to Business (B2B) Champion is building, growing ...

DMC Tucson

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B2B Sales Representative

Dallas, TX · On-site

$45K - $65K/yr

B2B Sales Representative DMC | Dallas, TX | Full-Time Looking to start a career in business-to ... Learn each customer's telecommunications and business service needs * Recommend products and ...

Cos Phones

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B2B Sales Representative

Haltom City, TX · On-site

$16 - $36/hr

We are seeking a B2B Sales Representative to join our team! You will resolve customer questions and ... Present and sell company products and services to new and existing customers * Prospect and contact ...

Tri State Vending Inc

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B2B Sales Representative

Whiting, NJ · On-site

$23 - $25/hr

Job Title: B2B Sales Representative - Micromarkets, Vending & Coffee Services Employment Type ... Maintain accurate records of outreach, proposals, and pipeline status in our CRM. Qualifications ...

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TF Partners, Inc.

B2B Sales Executive

Oklahoma City, OK · On-site

$75K - $130K/yr

B2B Sales Executive TF Partners - Oklahoma City, OK Full-Time | Monday-Friday (Flexible Schedule ... Generate and manage leads using CRM tools (Salesforce experience a plus) * Build and maintain a ...

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How much do b2b customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for b2b customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a B2B Customer Service?

A B2B Customer Service job involves supporting business clients by addressing their inquiries, resolving issues, and ensuring a smooth customer experience. Unlike B2C service, B2B interactions often involve larger accounts, longer sales cycles, and more complex problem-solving. Responsibilities may include order management, troubleshooting, coordinating with internal teams, and maintaining strong client relationships. Effective communication and a deep understanding of the company's products or services are key to success in this role.

What are the key skills and qualifications needed to thrive in B2B Customer Service, and why are they important?

Success in a B2B Customer Service role requires strong communication, problem-solving abilities, and a solid understanding of product or service offerings, often supported by a degree in business, communications, or a related field. Familiarity with CRM software, order management systems, and sometimes industry-specific platforms or certifications are highly valued. Outstanding interpersonal skills, patience, and the ability to manage client expectations are essential soft skills that help build lasting client relationships. These qualifications ensure the representative can address complex business needs efficiently and maintain positive partnerships with key clients.

What are some common challenges faced in a B2B Customer Service role?

B2B Customer Service professionals often deal with complex client accounts, requiring them to resolve issues that may impact multiple stakeholders within a business. It can be challenging to navigate varying expectations, tight deadlines, and the need for tailored solutions. Team members generally work closely with sales, account management, and technical support to provide comprehensive assistance. Success often depends on balancing customer satisfaction with company policies and operational constraints, making adaptability and proactive communication especially important in this role.

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B2B Customer Service jobs near you
Infographic showing various B2B Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

B2B Customer Service Representative

Spirax-Sarco Engineering

Cary, IL • On-site

$39K - $55K/yr

Other

Re-posted 3 days ago

Job description

B2B Customer Service Representative
Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies.
Durex Industries has over 40 years' expertise in the thermal control business. A trusted custom thermal solutions supplier and engineering design partner for customers across a range of industry sectors, it also offers engineering, manufacturing, testing and laboratory and quality assurance services.
Durex serves businesses in sectors including process industries, life sciences, plastics processing, food and packaging, aerospace, defense, and security. Its innovative bespoke solutions - such as retrofitting heating elements to prevent outdoor beverage dispensers from failing in low temperatures and custom-made circulation heaters to heat fuel in large ship engines.
Join us as we continue to provide solutions to our customers and the world!
The Role:
Reporting to the Inside Sales Manager, the Inside Sales Representative will provide sales support to Customers, Inside Sales Engineers and Field Sales Engineers.
As the Inside Sales Representative, you will process customer requests for quote, review and enter purchase orders, process Return Material Authorization (RMA) requests, and facilitate order expedites as required to provide internal and external customers with the best possible customer service.
Your Responsibilities:
  • Secure purchase orders and manage customers' expectations
  • Coordinates customer requirements with sales, manufacturing, marketing & engineering
  • Processes requests for quote
  • Conducts extensive reviews of customer purchase orders for accuracy
  • Performs accurate and efficient customer order entry
  • Administrates order expedite requests
  • Provides notification of late shipments to customers
  • Facilitates communication between Credit Department and customers on payment delays
  • Initiates Return Material Authorizations
  • Addresses customer inquiries promptly
  • Initiates review of pricing, when appropriate, to ensure profitability
  • Continually seeks and shares strategies for enhanced sales and service
  • Notifies sales management immediately of any business at risk situations
  • Supports reception desk and Customer Service as necessary
Requirements:
  • Associate's degree in a related field or 2-3 years direct sales or customer service experience and/or a combination of education and experience
  • Familiar with the use of Windows based PC's and programs (MS Office programs mandatory)
  • Must be able to multi-task as well as possess a strong sense of urgency
  • Excellent verbal and written communications skills with a strong service mindset
  • Must work well within a team or independently and demonstrate initiative and drive for results
  • Ability to communicate clearly and effectively in a professional business environment
  • Approachable and friendly with strong customer service orientation
  • Ability to complete individual responsibilities while collaborating with Team Members
  • Detail orientated and enjoys a hardworking, fast-paced environment

Pay Range: $39,000 - $55,000
At Durex Industries, we are not just an employer but a champion of equal opportunities and inclusivity. We are dedicated to fostering a workplace that adheres to the highest hiring standards and is free from discrimination and harassment.
Durex Industries is an equal opportunity employer; our commitment extends to all aspects of employment, ensuring that no individual is mistreated or discriminated against based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.

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