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B2B Customer Service Jobs (NOW HIRING)

Ace Hardware

B2B Champion

Coppell, TX · On-site

As a Business to Business Account Specialist, you will introduce Jabo's Ace Hardware solutions, products, and services to business customers. You will spend time meeting first-time and current ...

SKIDMORE

B2B Customer Support Specialist

Brookfield, IL · On-site

$27.40 - $31.50/hr

B2B Customer Support Specialist We are currently looking for a dedicated, efficient individual to ... Customer service is a crucial part of the sales and service delivery team. The Customer Support ...

Devine Business Group

B2B Sales Representative

Greeley, CO · On-site

$70K - $90K/yr

B2B Sales Representative Do you thrive on new experiences, enjoy building strong relationships, and ... A collaborative team culture and tools like a built-in CRM to support your growth Qualifications ...

Devine Business Group

B2B Sales Representative

Sun City, AZ · On-site

$70K - $90K/yr

B2B Sales Representative Do you thrive on new experiences, enjoy building strong relationships, and ... A collaborative team culture and tools like a built-in CRM to support your growth Qualifications ...

Arrow Financial Business Group

Be Seen First

Account Executive B2B

Mansfield, OH · On-site

$80K - $125K/yr

We offer a workplace benefit at no-cost to business owners that protects employees and their ... Robust CRM systems to support you territory * A system built for people who want to dominate their ...

Arrow Financial Business Group

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Account Executive B2B

Columbus, OH · On-site

$80K - $125K/yr

We offer a workplace benefit at no-cost to business owners that protects employees and their ... Robust CRM systems to support you territory * A system built for people who want to dominate their ...

GoChyp

B2B Sales

Portland, OR · On-site

High level of integrity, customer service, and customer management skills * Excellent verbal ... Ability to hit aggressive sales objectives, enjoy challenges and competition * Have never ending ...

General Workforce

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Staffing B2B Sales

Phoenix, AZ · On-site

$60K/yr

Build and maintain a database of prospects using CRM tools. * Conduct market research to identify new business opportunities and trends within the staffing industry. * Coordinate marketing ...

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B2B Customer Service information

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How much do b2b customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for b2b customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a B2B Customer Service job?

A B2B Customer Service job involves supporting business clients by addressing their inquiries, resolving issues, and ensuring a smooth customer experience. Unlike B2C service, B2B interactions often involve larger accounts, longer sales cycles, and more complex problem-solving. Responsibilities may include order management, troubleshooting, coordinating with internal teams, and maintaining strong client relationships. Effective communication and a deep understanding of the company's products or services are key to success in this role.

What are the key skills and qualifications needed to thrive in the B2B Customer Service position, and why are they important?

Success in a B2B Customer Service role requires strong communication, problem-solving abilities, and a solid understanding of product or service offerings, often supported by a degree in business, communications, or a related field. Familiarity with CRM software, order management systems, and sometimes industry-specific platforms or certifications are highly valued. Outstanding interpersonal skills, patience, and the ability to manage client expectations are essential soft skills that help build lasting client relationships. These qualifications ensure the representative can address complex business needs efficiently and maintain positive partnerships with key clients.

What are some common challenges faced in a B2B Customer Service role?

B2B Customer Service professionals often deal with complex client accounts, requiring them to resolve issues that may impact multiple stakeholders within a business. It can be challenging to navigate varying expectations, tight deadlines, and the need for tailored solutions. Team members generally work closely with sales, account management, and technical support to provide comprehensive assistance. Success often depends on balancing customer satisfaction with company policies and operational constraints, making adaptability and proactive communication especially important in this role.

More about B2B Customer Service jobs
What cities are hiring for B2B Customer Service jobs? Cities with the most B2B Customer Service job openings:
What are the most commonly searched types of B2B Customer Service jobs? The most popular types of B2B Customer Service jobs are:
What states have the most B2B Customer Service jobs? States with the most job openings for B2B Customer Service jobs include:
What job categories do people searching B2B Customer Service jobs look for? The top searched job categories for B2B Customer Service jobs are:
B2B Customer Service jobs near you
Infographic showing various B2B Customer Service job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Business (B2B) Customer Service Support Representative

Cellular Sales Verizon Authorized Retailer

Knoxville, TN • Hybrid

$18/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 8 days ago

Job description

Cellular Sales:

B2B Service Support Representative
 
Exciting B2B opportunity working with the leader in the wireless industry! You'll work with a team of talented, interactive, innovative, and responsible people who enjoy helping others. Leverage the team environment to learn, grow, and advance, while assisting customers with their wireless products and services. Start your Great Experience today!
 
 
Summary/Objective
 
Interact with business customers via phone and email to assist with business accounts. Act as a liaison between customers, business representatives and Verizon support paths to resolve credit, customer service and billing concerns.
 
 
What you'll do:
 
Confer with businesses by telephone and email to provide information about products and services.
 
· Keep records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken.
 
· Process service requests through appropriate Verizon Wireless channels to facilitate timely reconciliation.
 
· Ensure correct authorization is received, recorded, and saved on all requests.
 
· Conduct account analysis and reviews and proposals.
 
· Follow up with businesses to document their experience with service.
 
· Contact businesses to align with Cellular Sales B2B representatives for optimal care.
 
· Daily use of Word, Excel, Salesforce, and spreadsheets. Extensive and accurate typing required.
 
 
What we are looking for:
 
· Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
 
· Attention to detail: Taking responsibility for a thorough and detailed method of working.
 
· Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service.
 
· Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization.
 
· Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
 
· Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
 
 
Education and Experience:
 
· High School diploma or equivalent experience required.
 
· Proficient in Microsoft Office and basic computer skills.
 
· Experience with face to face or telephone sales preferred
 
· Experience with customer service over the phone preferred
 
 
What We Offer:
 
· Base Pay of $18/hr.
 
· Health, Vision, and Dental Insurance
 
· 401k matching
 
· Health and Wellness Program
 
· Discount on Verizon services
 
· Employee Assistance Program
 
· Onsite gym and walking trail
 
 
Schedule:
 
This is a full-time hybrid position. Our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are depending on schedule availability and business needs.
 

AAP/EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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