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B2B Customer Service Jobs (NOW HIRING)

Keeper Security

B2B Customer Support Representative

$17.50 - $22.25/hr

Provide excellent B2B customer service and top notch support * Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them Requirements * 1+ ...

Ace Hardware

B2B Champion

Lewisville, TX · On-site

As a Business to Business Account Specialist, you will introduce Jabo's Ace Hardware solutions, products, and services to business customers. You will spend time meeting first-time and current ...

Ace Hardware

B2B Champion

Rowlett, TX · On-site

As a Business to Business Account Specialist, you will introduce Jabo's Ace Hardware solutions, products, and services to business customers. You will spend time meeting first-time and current ...

Devine Business Group

B2B Sales Representative

Tucson, AZ · On-site

$70 - $90/hr

B2B Sales Representative Do you thrive on new experiences, enjoy building strong relationships, and ... A collaborative team culture and tools like a built-in CRM to support your growth Qualifications ...

Devine Business Group

B2B Sales Representative

Boise, ID · On-site

$70K - $90K/yr

B2B Sales Representative Do you thrive on new experiences, enjoy building strong relationships, and ... A collaborative team culture and tools like a built-in CRM to support your growth Qualifications ...

Devine Business Group

B2B Sales Representative

Redmond, OR · On-site

$70K - $90K/yr

B2B Sales Representative Do you thrive on new experiences, enjoy building strong relationships, and ... A collaborative team culture and tools like a built-in CRM to support your growth Qualifications ...

Devine Business Group

B2B Sales Representative

Prescott, AZ · On-site

$70K - $90K/yr

B2B Sales Representative Do you thrive on new experiences, enjoy building strong relationships, and ... A collaborative team culture and tools like a built-in CRM to support your growth Qualifications ...

Devine Business Group

B2B Sales Representative

Herriman, UT · On-site

$70K - $90K/yr

B2B Sales Representative Do you thrive on new experiences, enjoy building strong relationships, and ... A collaborative team culture and tools like a built-in CRM to support your growth Qualifications ...

Devine Business Group

B2B Sales Representative

Maricopa, AZ · On-site

$70K - $90K/yr

B2B Sales Representative Do you thrive on new experiences, enjoy building strong relationships, and ... A collaborative team culture and tools like a built-in CRM to support your growth Qualifications ...

Culligan Water

B2B Sales Rep

Grand Rapids, MI · On-site

$65 - $235/hr

... customer and employee expectations. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Specific Job Duties ...

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Treenova Inc

Be Seen First

B2B Sales Representative

Chicago, IL · On-site

$55K - $90K/yr

Answer questions and provide information about our products and services * Support customer accounts and help maintain positive, long-term relationships * Follow up with business clients to make sure ...

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How much do b2b customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for b2b customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a B2B Customer Service?

A B2B Customer Service job involves supporting business clients by addressing their inquiries, resolving issues, and ensuring a smooth customer experience. Unlike B2C service, B2B interactions often involve larger accounts, longer sales cycles, and more complex problem-solving. Responsibilities may include order management, troubleshooting, coordinating with internal teams, and maintaining strong client relationships. Effective communication and a deep understanding of the company's products or services are key to success in this role.

What are some common challenges faced in a B2B Customer Service role?

B2B Customer Service professionals often deal with complex client accounts, requiring them to resolve issues that may impact multiple stakeholders within a business. It can be challenging to navigate varying expectations, tight deadlines, and the need for tailored solutions. Team members generally work closely with sales, account management, and technical support to provide comprehensive assistance. Success often depends on balancing customer satisfaction with company policies and operational constraints, making adaptability and proactive communication especially important in this role.

What are the key skills and qualifications needed to thrive in B2B Customer Service, and why are they important?

Success in a B2B Customer Service role requires strong communication, problem-solving abilities, and a solid understanding of product or service offerings, often supported by a degree in business, communications, or a related field. Familiarity with CRM software, order management systems, and sometimes industry-specific platforms or certifications are highly valued. Outstanding interpersonal skills, patience, and the ability to manage client expectations are essential soft skills that help build lasting client relationships. These qualifications ensure the representative can address complex business needs efficiently and maintain positive partnerships with key clients.

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B2B Customer Service jobs near you
Infographic showing various B2B Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

B2B Customer Support Representative

Keeper Security

Remote

$17.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Description
Keeper is hiring a passionate B2B Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing best-in-class technical support to Keeper customers.
About Keeper
Keeper Security is transforming cybersecurity for people and organizations globally. Keeper's intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
About the Job
As a B2B Customer Support Representative with Keeper, you will handle client requests and feedback via phone and email through Salesforce (including technical troubleshooting and real time assistance). The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.
Responsibilities
  • Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
  • Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
  • Know when to escalate more in-depth issues to the Tier 2 team
  • Provide excellent B2B customer service and top notch support
  • Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Requirements
  • 1+ years of experience in a business to business (B2B) technical support role
  • Experience with Google Docs and MS-office tools
  • Excellent communication and presentation skills, both written and verbal
  • Ability to work independently and as part of a team in a fast-paced, high-growth environment
  • Proven history of maintaining a high level of professionalism with clients

Preferred
  • Bachelor's degree
  • Salesforce experience
  • ServiceNow experience
  • Technical proficiency with smartphones, tablets and computers

Benefits
  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
  • Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Non-Exempt
#LI-Remote
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
  • Contact details, CV/resume, cover letter
  • Employment history, qualifications, work eligibility
  • Application responses and uploaded documents

Information We generate:
  • Interview notes, assessments, communications
  • Scheduling information

Information From Others:
  • Recruiter/referral information who submit your profile
  • References (with your consent, before final offer)
  • Public professional profiles
  • Background verification (post offer)

Voluntary Diversity and Equal Opportunity Information
  • We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

2. How We Use Your Data
  • Assess your application and suitability
  • Manage interviews and recruitment workflow
  • Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
  • Comply with employment law obligations

3. Legal Basis
  • Legitimate Interests (recruitment management, security and integrity of the hiring process)
  • Contracting steps (for progressed candidates)
  • Legal and regulatory compliance obligations; explicit consent where required

4. Who We Share Information With
Internal:
  • HR, hiring managers, interviewers*, IT support for system administration

*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
  • Applicant tracking, recruitment systems and assessment providers
  • Background verification vendors (post offer)
  • Recruitment agencies (where applicable)
  • Tools to support communication, collaboration and to securely store your data

Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
  • You opt into our talent database for further retention by providing consent (extended retention)
  • You're hired (transfers to employee records)

8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
  • Access, correct, or delete your data, subject to applicable law and retention requirements
  • Object to or restrict processing
  • Withdraw consent (where applicable)
  • Request data portability
  • Lodge a complaint with your data protection authority

If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com

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