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SKIDMORE

B2B Customer Service Representative

West Chester, OH · On-site

$15 - $20.50/hr

Customer Service Reps process orders for our customers, respond to inquiries, and handle any issues ... Skidmore Sales is a second-generation, family-owned business that has earned the respect of both ...

Ace Hardware

B2B Champion

Fort Worth, TX · On-site

As a Business to Business Account Specialist, you will introduce Jabo's Ace Hardware solutions, products, and services to business customers. You will spend time meeting first-time and current ...

Devine Business Group

B2B Sales Representative

Magna, UT · On-site

$70K - $90K/yr

B2B Sales Representative Do you thrive on new experiences, enjoy building strong relationships, and ... A collaborative team culture and tools like a built-in CRM to support your growth Qualifications ...

SKIDMORE

B2B Customer Support Specialist

Frazer, PA · On-site

Customer Support Specialists process orders for our customers, respond to inquiries, and handle any ... service. We provide innovation and value to our clients in the food industry, and we are successful ...

Devine Business Group

B2B Sales Representative

Logan, UT · On-site

$70K - $90K/yr

B2B Sales Representative Do you thrive on new experiences, enjoy building strong relationships, and ... A collaborative team culture and tools like a built-in CRM to support your growth Qualifications ...

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How much do b2b customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for b2b customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a B2B Customer Service job?

A B2B Customer Service job involves supporting business clients by addressing their inquiries, resolving issues, and ensuring a smooth customer experience. Unlike B2C service, B2B interactions often involve larger accounts, longer sales cycles, and more complex problem-solving. Responsibilities may include order management, troubleshooting, coordinating with internal teams, and maintaining strong client relationships. Effective communication and a deep understanding of the company's products or services are key to success in this role.

What are the key skills and qualifications needed to thrive in the B2B Customer Service position, and why are they important?

Success in a B2B Customer Service role requires strong communication, problem-solving abilities, and a solid understanding of product or service offerings, often supported by a degree in business, communications, or a related field. Familiarity with CRM software, order management systems, and sometimes industry-specific platforms or certifications are highly valued. Outstanding interpersonal skills, patience, and the ability to manage client expectations are essential soft skills that help build lasting client relationships. These qualifications ensure the representative can address complex business needs efficiently and maintain positive partnerships with key clients.

What are some common challenges faced in a B2B Customer Service role?

B2B Customer Service professionals often deal with complex client accounts, requiring them to resolve issues that may impact multiple stakeholders within a business. It can be challenging to navigate varying expectations, tight deadlines, and the need for tailored solutions. Team members generally work closely with sales, account management, and technical support to provide comprehensive assistance. Success often depends on balancing customer satisfaction with company policies and operational constraints, making adaptability and proactive communication especially important in this role.

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What are the most commonly searched types of B2B Customer Service jobs? The most popular types of B2B Customer Service jobs are:
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B2B Customer Service jobs near you
Infographic showing various B2B Customer Service job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

B2B Customer Service Manager

Christofle Silver Inc.

Kennesaw, GA • On-site

$100K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Who We Are

Christofle is a French goldsmith house that embodies and celebrates tradition and the French art of living. Since 1830, Christofle has constantly reinvented itself by giving relief to the most beautiful tables around the world, by bringing an extra touch of soul to cutlery, decorative objects, jewelry, and other exceptional accessories. Maison Christofle uses entirely handmade manufacturing. In addition to Studio Christofle creations, the Maison collaborates with the leading designers of the day to create ambitious, contemporary pieces produced in its workshop. Christofle is the absolute reference throughout the world, between heritage and modernity, for what remains as complex as it is universal: l'art sur la table.

Who You Are

The B2B Customer Service Manager is responsible for leading all wholesale customer service operations across North America, ensuring a seamless, high-touch experience for key accounts.

This role acts as the primary operational partner to Wholesale, owning the end-to-end order experience from confirmation through delivery, while working closely with Supply Chain, Planning, and Finance.

The position is client-facing and commercially driven, directly impacting order fulfillment, account satisfaction, and revenue realization.

What You'll Do

1. B2B Customer Experience Ownership

  • Own the end-to-end wholesale client experience post-sale
  • Oversee the accurate entry of purchase orders according to customer requirements
  • Manage orders received through EDI
  • Communicate order confirmations, delivery ETAs, and delays to clients
  • Resolve Customer issues in a timely manner
  • Ensure the efficient movement of inventory between distribution centers in France and the U.S.
  • Manage Special Orders from original placement to final delivery

2. Wholesale Purchase Order Administration

  • Oversee the full B2B order lifecycle
  • Monitor order log and proactively communicate risks to Sales and Planning
  • Oversee and execute EDI transactions for both inbound and outbound shipping confirmation *Upload and maintain UPC codes with 3PL*
  • Coordinate with Supply Chain, Planning, and Finance to ensure timely execution, clear communication, and proper invoicing of all drop-ship transactions.
  • Create pick tickets for shipments
  • Prepare pro-forma and invoices

3. Cross-Functional Partnership

  • Partner with Supply Chain, Planning, Finance, and Wholesale teams
  • Ensure alignment on shipments, stock availability, and payments

4. Returns, Claims & Compliance

  • Oversee the processing of returns, damages, and claims
  • Align with Finance on credits and disputes
  • Identify root causes and implement improvements

5. Process & SOP Ownership

  • Build and standardize SOPs
  • Drive operational discipline and consistency across accounts

6. Process & SOP Ownership

  • Build and standardize SOPs
  • Drive operational discipline and consistency across accounts
What You Bring

Required skills:

  • Bachelor's degree in business management  
  • 5-8+ years in wholesale operations or B2B customer service 
  • Experience with major wholesale accounts 
  • Strong ERP and order lifecycle knowledge
  • Strong leadership and communication skills
  • Knowledge in EDI 
  • Luxury wholesale environment & customer service experience
  • Data applications (Microsoft Office, D365, Power BI) 
What We Offer

Salary- $100k based on experience

WHAT WE'LL PROVIDE YOU WITH IN RETURN:

  • Base + Yearly Bonus 
  • Robust healthcare offerings: medical, dental, vision, Flexible Spending Accounts, a Health Savings Account
  • Generous paid time off policies to include vacation, holiday, personal, floating, and sick days.
  • 401K + company match
  • Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term
  • Disability, Pet benefits, Commuter Transit & Parking.
  • 30% retail discount.

#IND1

Employment Type: OTHER

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