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B2B Customer Service Jobs in California (NOW HIRING)

Ezee Consulting Inc

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B2B Sales Assistant ENTRY LEVEL

Long Beach, CA · On-site

$1.0K - $1.5K/wk (+ commission)

Present and sell products and services to new and existing business owners. * Problem Solving: Resolve customer inquiries and complaints by offering tailored technology solutions that drive company ...

Ezee Consulting Inc

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B2B Sales Assistant ENTRY LEVEL

Long Beach, CA · On-site

$1.0K - $1.5K/wk (+ commission)

Present and sell products and services to new and existing business owners. * Problem Solving: Resolve customer inquiries and complaints by offering tailored technology solutions that drive company ...

Revelyst

Supervisor, B2B Dealer Experience

Irvine, CA · On-site

$70K - $80K/yr

... the B2B customer experience team. This role ensures the delivery of a highly personalized, proactive, and purpose-driven service model that aligns with strategic business goals. The Supervisor ...

Revelyst

Supervisor, B2B Dealer Experience

Irvine, CA · On-site

$70K - $80K/yr

... the B2B customer experience team. This role ensures the delivery of a highly personalized, proactive, and purpose-driven service model that aligns with strategic business goals. The Supervisor ...

Revelyst

Supervisor, B2B Dealer Experience

Irvine, CA · On-site

$70 - $80/hr

Bachelor's degree in Business, Communications, or related field; equivalent experience considered. * 5+ years of experience in customer service, account management, or B2B operations. * 2+ years of ...

Leadway International, Inc.

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B2B Sales Representative

Hayward, CA · On-site

$50K - $65K/yr

B2B Sales Representative (Entry to Mid-Level) - Food Service Industry Are you a driven, people ... Develop proposals aligned with customer needs and business goals * Manage the full sales cycle ...

Mokwheel Bikes

B2B Sales Representative

Chino, CA · On-site

$20/hr (+ commission)

Computer literate and comfortable using CRM and sales tools * Willing and able to travel up to 25 ... Develop and manage B2B accounts and partnerships * Identify and close new business opportunities

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B2B Customer Service information

What is a B2B Customer Service?

A B2B Customer Service job involves supporting business clients by addressing their inquiries, resolving issues, and ensuring a smooth customer experience. Unlike B2C service, B2B interactions often involve larger accounts, longer sales cycles, and more complex problem-solving. Responsibilities may include order management, troubleshooting, coordinating with internal teams, and maintaining strong client relationships. Effective communication and a deep understanding of the company's products or services are key to success in this role.

What are some common challenges faced in a B2B Customer Service role?

B2B Customer Service professionals often deal with complex client accounts, requiring them to resolve issues that may impact multiple stakeholders within a business. It can be challenging to navigate varying expectations, tight deadlines, and the need for tailored solutions. Team members generally work closely with sales, account management, and technical support to provide comprehensive assistance. Success often depends on balancing customer satisfaction with company policies and operational constraints, making adaptability and proactive communication especially important in this role.

What are the key skills and qualifications needed to thrive in B2B Customer Service, and why are they important?

Success in a B2B Customer Service role requires strong communication, problem-solving abilities, and a solid understanding of product or service offerings, often supported by a degree in business, communications, or a related field. Familiarity with CRM software, order management systems, and sometimes industry-specific platforms or certifications are highly valued. Outstanding interpersonal skills, patience, and the ability to manage client expectations are essential soft skills that help build lasting client relationships. These qualifications ensure the representative can address complex business needs efficiently and maintain positive partnerships with key clients.

What are the most commonly searched types of B2B Customer Service jobs in California?

The most popular types of B2B Customer Service jobs in California are:

What are popular job titles related to B2B Customer Service jobs in California?

For B2B Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching B2B Customer Service jobs in California look for?

The top searched job categories for B2B Customer Service jobs in California are:

B2B Customer Service jobs near you
Infographic showing various B2B Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

B2B CRM & Customer Retention Manager

Torchstar

Mira Loma, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

About the Role
 
Leonlite Lighting is looking for a hands-on B2B CRM & Customer Retention Manager to strengthen relationships with our existing business customers and increase repeat purchases.
 
Our B2B customers-including contractors, designers, builders, retailers, property professionals, and other commercial buyers-often have ongoing lighting needs. This role will ensure that we stay connected with them through relevant, timely, and personalized communication.
 
You will own the day-to-day management of our existing B2B customer database, customer segmentation, lifecycle email campaigns, and personalized account follow-up. You will identify which customers need product education, reorder reminders, new product recommendations, promotional offers, VIP recognition, or direct personal outreach.
 
This is an individual contributor role for someone who is equally comfortable working with CRM data, creating email campaigns, and building genuine one-to-one customer relationships.
 
Key Responsibilities
 
CRM and Customer Segmentation
  • Maintain accurate and complete B2B customer and contact records in our CRM.
  • Organize customers by account type, purchase history, revenue, product preference, engagement level, reorder cycle, and growth potential.
  • Create and maintain customer tiers such as new customer, repeat customer, VIP, high-potential, at-risk, inactive, and reactivated.
  • Track key information including customer type, contact role, recent purchases, active projects, product interests, last contact date, and next follow-up date.
  • Regularly audit customer records, remove duplicate data, and improve CRM data quality.
  • Make sure customer tags and segments remain actionable and up to date.
Lifecycle and Email Marketing
  • Plan and manage the B2B customer communication calendar.
  • Build and send targeted email campaigns for new product launches, promotions, seasonal needs, product education, and company updates.
  • Create automated lifecycle campaigns, including:
    • New customer onboarding
    • First-purchase follow-up
    • Product education and installation support
    • Reorder and replenishment reminders
    • Cross-sell and product recommendation campaigns
    • Inactive customer reactivation
    • VIP recognition and approved birthday or appreciation gifts
  • Customize messaging and product recommendations for different customer segments.
  • Test subject lines, content, offers, timing, and audience selection to improve results.
  • Monitor email deliverability, unsubscribes, bounces, and customer engagement.
Customer Relationship Management
  • Proactively contact key customers through personalized email, phone, and other approved communication channels.
  • Follow up after a customer's first purchase to offer product assistance and identify future needs.
  • Maintain regular contact with VIP, high-value, and high-potential accounts.
  • Learn about upcoming customer projects and anticipated lighting requirements.
  • Identify customers showing signs of inactivity or churn and develop appropriate re-engagement plans.
  • Build relationships that make customers feel recognized, supported, and connected to our company.
  • Coordinate with sales, customer service, operations, and product teams to resolve customer needs and create a consistent customer experience.
Reporting and Growth
  • Measure existing-customer revenue, repeat purchase rate, customer retention, reactivation, and cross-sell performance.
  • Track the progression of customers from first purchase to repeat buyer and VIP status.
  • Report on campaign-influenced revenue and customer engagement.
  • Identify customer segments with untapped revenue potential.
  • Recommend improvements to customer communication, offers, and follow-up processes.
  • Maintain dashboards and provide regular updates to management.
What Success Looks Like
Success in this role means:
  • More first-time customers return for a second purchase.
  • Existing customers purchase more frequently and across more product categories.
  • VIP and high-potential accounts receive consistent, personalized attention.
  • Inactive accounts are identified and reactivated.
  • Customer information is complete, organized, and useful.
  • Every priority account has a clear relationship status and next follow-up action.
  • Email campaigns generate measurable engagement and repeat revenue.
  • Customers view [Company Name] as a trusted, reliable lighting partner.
Required Qualifications
  • At least 3 years of experience in B2B CRM, customer retention, account management, lifecycle marketing, customer marketing, or a related role.
  • Demonstrated experience managing and growing relationships with existing B2B customers.
  • Hands-on experience with a CRM such as HubSpot, Salesforce, Zoho, or a similar platform.
  • Experience creating customer segments and email campaigns using Klaviyo, HubSpot Marketing, Mailchimp, or a comparable platform.
  • Strong business writing and customer communication skills.
  • Comfortable communicating with customers through both email and phone.
  • Ability to analyze customer, order, and campaign performance data.
  • Strong organizational skills and close attention to detail.
  • Proactive and comfortable taking ownership of follow-up without waiting for customers to initiate contact.
  • Ability to balance personalized relationship-building with scalable marketing automation.
Preferred Qualifications
  • Experience in lighting, electrical products, building materials, commercial interiors, furniture, construction, wholesale distribution, or a related B2B industry.
  • Familiarity with Shopify, ERP systems, order management systems, or wholesale ecommerce.
  • Experience working with contractors, designers, architects, builders, property managers, retailers, distributors, or hospitality customers.
  • Strong Excel or Google Sheets skills.
  • Experience developing customer loyalty, gifting, referral, or VIP programs.
  • Additional language skills relevant to our customer base are a plus.
The Right Person for This Role
You may be a strong fit if you:
  • Enjoy turning unorganized customer information into a useful and reliable system.
  • Think of CRM as a relationship and revenue tool-not simply a contact database.
  • Know how to communicate with customers in a helpful and personal way.
  • Are commercially minded without making every customer interaction feel like a sales pitch.
  • Understand that long-term B2B relationships are built through consistency, relevance, and trust.
  • Are comfortable moving between data analysis, campaign execution, and personal customer outreach.
  • Take pride in remembering what customers buy, what projects they are working on, and when they may need help again.
Compensation
The expected base salary range for this position is $60,000–$80,000 per year, depending on relevant experience, industry knowledge, technical skills, and overall qualifications.
This position may also be eligible for a performance-based bonus tied to customer retention, repeat revenue, customer reactivation, and other agreed-upon goals.
Benefits: health insurance, dental, vision, paid time off, 401(k), employee discount

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