Full Time B2B Customer Service Jobs (NOW HIRING)

Job Title: Business-to-Business Specialist

Pay Range: $17-$20

Dependent on Experience relating to this position

Benefits we offer:

Competitive pay

Learn Life Skills

Personal Time Off (PTO)

Paid Holidays

Medical, Dental, Group Life Insurance**

401K Retirement Plan***

Paul's Savings Plan

Monthly Incentives

Continuing education and cross-training opportunities

Promote from within

**Full-time status required; 30 or more total hours worked per week

***Hours and length of service requirement

We are always looking for management quality individuals for our growing company!

POSITION SUMMARY

The primary responsibilities of the Business-to-Business Specialist are to coordinate and maintain the activities of general Business-to-Business sales, while building and maintaining customer relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The major responsibilities for this position include:

Market program to Business-to-Business customers.

Generate sales leads from potential new customers.

Create and maintain customer relationships.

Learn customer base by interviewing customers, visiting outside business, and understanding critical buying influences in the area.

Communicate with and thank customers.

Research quotes and orders.

Process customer orders.

Pick, pull, and pack will call and/or deliver items for customers.

Establish sourcing of products from vendors.

Monitor competition's pricing, product assortment, services, fees, and marketing efforts to ensure stores Business-to-Business program is competitive.

Track and review Business-to-Business customers purchases to identify trends and opportunities.

Coordinate local community involvement.

Empower and involve entire store personnel.

Provide training to internal team members on product knowledge, sales skills, customer service and technology.

MINIMUM REQUIREMENTS

The minimum requirements for this position include the following:

Education/Training: High School degree, some college preferred. Possess a vast product knowledge of consumable products along with a willingness to learn.

Experience: Outside sales and marketing experience with retail programs, establishing relationships and new accounts, and other promotional activities.

Experience in retail environment either in marketing, sales, or back office.

Skills/Knowledge: Excellent quantitative and computer skills. Analytical and pricing knowledge with the ability to conduct comparison analysis and make sound decisions.

Knowledge of retail computer systems, MS Word, and Excel a plus.

Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task.

Ability and willingness to work flexible hours including evening, weekends, and holidays to meet the needs of the business.

PHYSICAL REQUIREMENTS

The minimum physical requirements for this position include:

• Ability to stand for an extended period of time.
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.
• Must be able to access various store locations of the company
• Move and handle merchandise up to a minimum of 50 pounds.

Job responsibilities may change based on the needs of the business.

SAFETY. SECURITY

Adhere to all safety and security procedures when assisting customers or handling merchandise,

reporting unsafe situations and any suspicion of shoplifting or theft. Any violations should be

reported to the Safety Committee. Maintain your area of concern in a clean, safe, orderly manner.

MISSION STATEMENT

Paul's Ace Hardware is committed to providing solutions and opportunities for people, with honesty and integrity.

Paul E. Dauwalder established his first hardware store in 1956 at the Northwest corner of Thomas and Scottsdale Roads, in what was then downtown Scottsdale Arizona. With a sales floor of approximately 1800 sq. ft. and a passion for taking care of customers, the company grew quickly. In our 3rd generation of being family owned and operated with eight Ace Hardware stores in the East Valley and Payson Arizona we maintain our commitment to our customers and employees by providing solutions with honesty and integrity.