Zachary Piper Solutions is seeking a Cloud Support Administrator to join a Secure Operations Center (SOC) team providing 24x7x365 operational support for Azure core and Office365 platforms. This role is critical to maintaining secure, resilient, and high-performing infrastructure across multiple workstreams in a classified environment. This position will be onsite in Reston, VA and requires a TS/SCI with FSP clearance ! Responsibilities of the Cloud Support Administrator include: โข Monitor deployment flows and escalate operational issues to deployment teams โข Run documented deployment scripts and procedures with precision โข Coordinate and support outage restoration actions within published SLAs โข Document investigative and restorative actions for audit and root cause analysis โข Collaborate with feature teams to identify and drive fixes and recovery levers โข Troubleshoot and debug service outages and customer-impacting issues โข Update SOPs and technical training documentation as needed โข Support secure work area operations, including hardware deployments and equipment troubleshooting โข Provide physical escort for maintenance, cleaning, and other services โข Assist with user account provisioning, certificate issuance, and troubleshooting Required Qualifications for the Cloud Support Administrator: โข Active TS/SCI with FSP clearance โข 2 years operations experience providing application infrastructure support โข 1 year performing system administration support (Windows/Linux) โข Experience working with Powershell โข Azure experience โข Comfortable with shift work in a 24/7 support environment โข Excellent customer service and communication skills โข Strong written and verbal English communication skills โข Adaptability to fast-paced environments with shifting priorities Compensation for the Cloud Support Administrator includes: โข Salary Range: $70,000 - $100,000 *depending on experience* โข Full Benefits: Medical, Dental, Vision, 401k, Paid Time Off, and Federal Holidays This job opens for applications on 9/2/2025. Applications will be accepted for at least 30 days from the posting date. Keywords: #LI-MM1 #LI-ONSITE TechOps Administrator, Secure Operations Center, SOC, Azure Support, Office365, TS/SCI with Poly, Deployment Monitoring, Outage Restoration, Hardware Provisioning, Secure Facility Operations, Certificate Management, Incident Response, Audit Documentation, Troubleshooting, Shift Work, Classified Environment, Federal IT Support, Network Operations, System Administration, Technical SOPs, Secure Infrastructure, Azure, Powershell