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Automotive Service Writer Jobs in Virginia (NOW HIRING)

B&C Diesel Services

Be Seen First

Automotive Service Writer

Sterling, VA · On-site

$40K - $90K/yr

This role requires a strong understanding of automotive repair processes, excellent customer service skills, and the ability to upsell services when appropriate. Willing to train service writer ...

VIOC

Automotive Service Writer

Centreville, VA · On-site

$18/hr

Automotive Service Writer/Advisor - $18.00/hr. plus bonuses Full Time and Part Time Increase your wages through completion of in house, paid training! Benefits Include: -Health Insurance (Dental ...

Valvoline

Automotive Service Writer

Salem, VA · On-site

$16 - $19/hr

Automotive Service Writer/Advisor - $16.00-$19.00/hr. plus bonuses Full Time and Part Time Benefits Include: -Health Insurance (Dental, Vision, Medical) -Paid vacation and holidays -Matching 401(k) ...

Valvoline

Automotive Service Writer

Roanoke, VA · On-site

$16 - $19/hr

Automotive Service Writer/Advisor - $16.00-$19.00/hr. plus bonuses Full Time and Part Time Benefits Include: -Health Insurance (Dental, Vision, Medical) -Paid vacation and holidays -Matching 401(k) ...

VIOC

Automotive Service Writer

Salem, VA

$16 - $19/hr

Automotive Service Writer/Advisor - $16.00-$19.00/hr. plus bonuses Full Time and Part Time Benefits Include: -Health Insurance (Dental, Vision, Medical) -Paid vacation and holidays -Matching 401(k) ...

Valvoline

Automotive Service Writer

Hollins, VA · On-site

$16 - $19/hr

Automotive Service Writer/Advisor - $16.00-$19.00/hr. plus bonuses Full Time and Part Time Benefits Include: -Health Insurance (Dental, Vision, Medical) -Paid vacation and holidays -Matching 401(k) ...

VIOC

Automotive Service Writer

Roanoke, VA · On-site

$16 - $19/hr

Automotive Service Writer/Advisor - $16.00-$19.00/hr. plus bonuses Full Time and Part Time Benefits Include: -Health Insurance (Dental, Vision, Medical) -Paid vacation and holidays -Matching 401(k) ...

VIOC

Automotive Service Writer

Hollins, VA · On-site

$16 - $19/hr

Automotive Service Writer/Advisor - $16.00-$19.00/hr. plus bonuses Full Time and Part Time Benefits Include: -Health Insurance (Dental, Vision, Medical) -Paid vacation and holidays -Matching 401(k) ...

Valvoline

Automotive Service Writer

Woodbridge, VA · On-site

$15/hr

Automotive Customer Service Advisor - starting at $15.00/hr. plus incentives! Full Time and Part Time Increase your wages through completion of in house, paid training No experience necessary! What ...

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All JobsAutomotive Service Writer JobsAutomotive Service Writer Jobs in Virginia

Automotive Service Writer information

See Virginia salary details

$12

$23

$39

How much do automotive service writer jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for automotive service writer in Virginia is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $28.61 per hour, depending on experience, location, and employer.

What are Automotive Service Writers?

Automotive Service Writers, also known as service advisors, act as the liaison between customers and the automotive repair shop. They are responsible for listening to customer concerns about their vehicles, communicating those concerns to mechanics, estimating repair costs, and explaining recommended services to customers. Service Writers ensure that customers receive accurate information, schedule repair appointments, and help maintain customer satisfaction throughout the repair process.

What Is an Automotive Service Writer?

As an automotive service writer, you work at a vehicle service center, and your primary responsibilities are to inspect customer vehicles, such as light trucks and cars, to determine their working condition and then calculate how much any necessary repairs would cost. Your job duties include talking to the customer to find out what needs to be repaired, conducting visual inspections of a vehicle’s engine and other systems, and writing a report of your findings to include a list of recommended services and repairs. You can also find automotive service writer jobs at government agencies and corporations that own large fleets of vehicles. Car dealerships with automotive service departments hire automotive service advisors as well.

How does an Automotive Service Writer typically collaborate with technicians and customers during the repair process?

An Automotive Service Writer acts as the communication bridge between customers and technicians. They gather detailed information about vehicle issues from customers, relay this information clearly to technicians, and keep both parties updated throughout the repair process. Service Writers also review completed work with technicians to ensure accuracy before explaining repairs and associated costs to customers, ensuring transparency and customer satisfaction. Effective collaboration requires strong interpersonal skills and the ability to manage multiple tasks in a fast-paced environment.

How much do Walmart auto service writers make?

Walmart auto service writers typically earn an average hourly wage of around $12 to $20, depending on experience and location. They often work in a retail environment with flexible schedules and may need basic automotive knowledge and customer service skills.

How to become a service writer for a dealership?

To become a service writer for a dealership, candidates typically need strong communication skills, basic automotive knowledge, and customer service experience. Many employers prefer candidates with a high school diploma or equivalent, and some may require familiarity with dealership management software. Gaining experience in automotive service or sales can improve job prospects.

What is the difference between Automotive Service Writer vs Automotive Service Advisor?

AspectAutomotive Service WriterAutomotive Service Advisor
CredentialsHigh school diploma; some certificationsHigh school diploma; certifications optional
Work EnvironmentDealerships, repair shopsDealerships, repair shops
Primary RoleWriting repair orders, communicating with customersDiagnosing vehicle issues, recommending repairs
Customer InteractionModerate; explains repairsHigh; discusses diagnostics and solutions

Automotive Service Writer and Automotive Service Advisor roles often overlap, focusing on customer communication and repair documentation. While both require strong communication skills and familiarity with automotive repairs, Service Writers primarily handle paperwork and customer service, whereas Service Advisors diagnose issues and recommend repairs. Understanding these distinctions helps in choosing the right career path or job search focus.

What does an automotive service writer do?

An automotive service writer acts as a liaison between customers and the service department, documenting vehicle issues, explaining repair options, and preparing work orders. They often use dealership management software and need good communication skills to ensure customer satisfaction and accurate service delivery.

How much do car writers make?

Automotive service writers typically earn between $30,000 and $60,000 annually, with the average around $45,000. Earnings can vary based on experience, location, and the dealership or repair shop size, and often include commissions or bonuses for upselling services.

What are the key skills and qualifications needed to thrive as an Automotive Service Writer, and why are they important?

To thrive as an Automotive Service Writer, you need a solid understanding of automotive systems, strong customer service skills, and often a high school diploma or equivalent. Familiarity with shop management software, estimating tools, and basic computer systems is typically required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and collaborate effectively with technicians. These skills ensure smooth workflow, accurate service documentation, and high customer satisfaction in a fast-paced automotive environment.
More about Automotive Service Writer jobs
What are popular job titles related to Automotive Service Writer jobs in Virginia? For Automotive Service Writer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Automotive Service Writer jobs in Virginia look for? The top searched job categories for Automotive Service Writer jobs in Virginia are:
What cities in Virginia are hiring for Automotive Service Writer jobs? Cities in Virginia with the most Automotive Service Writer job openings:
What are popular job titles related to Automotive Service Writer jobs in VA? For Automotive Service Writer jobs in VA, the most frequently searched job titles are:
Automotive Service Writer jobs near you
Infographic showing various Automotive Service Writer job openings in Virginia as of July 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $49,783 per year, or $23.9 per hour.

Automotive Service Writer

B&C Diesel Services

Sterling, VA • On-site

$40K - $90K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 25 days ago

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Job description

Pay: $40,000.00 - $90,000.00 per year

Job description:

Job Summary
B&C Diesel Services are seeking a knowledgeable and customer-focused Service Writer to join our team. The ideal candidate will act as a liaison between customers and the service department, ensuring that fleet and vehicle maintenance and repair needs are accurately communicated and addressed. This role requires a strong understanding of automotive repair processes, excellent customer service skills, and the ability to upsell services when appropriate. Willing to train service writer position

Responsibilities

  • Greet customers and assess their vehicle maintenance or repair needs.
  • Document customer concerns and relay information to the service technicians.
  • Provide detailed estimates for repairs and maintenance services.
  • Upsell additional services based on vehicle condition and customer needs.
  • Schedule service appointments and manage the workflow in the service department.
  • Maintain accurate records of customer interactions, services performed, and parts used.
  • Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.
  • Stay updated on dealership promotions, service specials, and product knowledge.

Skills

  • Strong mechanical knowledge related to automotive systems, including diesel engine repair and general vehicle maintenance.
  • Experience in a dealership environment or as a mechanic is preferred.
  • Proficiency in upselling automotive services while maintaining excellent customer relations.
  • Exceptional customer service skills with the ability to communicate effectively with diverse clientele.
  • Familiarity with tire service procedures, alignment processes, and general automotive repair practices.
  • Ability to work collaboratively within a team-oriented environment while managing multiple tasks efficiently.

Join our team as a Service Writer where your expertise will help enhance our customers' experience while ensuring their vehicles are well-maintained!

Job Type: Full-time

Benefits:


  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Monday to Friday