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Automotive Service Advisor Jobs in Virginia (NOW HIRING)

Meineke

Automotive Service Advisor

Forest, VA · On-site

$18 - $22/hr

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing ...

Proo Auto Repair

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Automotive Service Advisor

Newport News, VA · On-site

$16 - $24/hr

Automotive Service Advisor PRO AUTO REPAIR is looking for an organized, motivated, customer-focused Service Advisor to join our growing team. You'll work directly with customers, technicians, and ...

Proo Auto Repair

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Automotive Service Advisor

Newport News, VA · On-site

$16 - $24/hr

Automotive Service Advisor PRO AUTO REPAIR is looking for an organized, motivated, customer-focused Service Advisor to join our growing team. You'll work directly with customers, technicians, and ...

Midas - PGW

Automotive Service Advisor

Manassas, VA · On-site

$50K - $70K/yr

We are looking for automotive service advisor to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

AAA Club Alliance, Inc.

Automotive Service Advisor

VA · On-site

$24.70/hr

Automotive Service Advisor - Hiring Now | AAA Club Alliance Drive Your Career Forward with AAA Club Alliance! Are you a customer-focused professional with a passion for the automotive industry? AAA ...

Meineke

Automotive Service Advisor

Virginia Beach, VA · On-site

$75K/hr

Prior automotive service advisor or shop experience preferred * Strong communication and customer service skills * Valid driver's license What we offer: * Competitive performance-based pay * Paid ...

Meineke

Automotive Service Advisor

Newport News, VA · On-site

$82K/yr

Prior automotive service advisor or shop experience preferred * Strong communication and customer service skills * Valid driver's license What we offer: * Competitive performance-based pay * Paid ...

Meineke

Automotive Service Advisor

Henrico, VA

$82K/yr

Prior automotive service advisor or shop experience preferred * Strong communication and customer service skills * Valid driver's license What we offer: * Competitive performance-based pay * Paid ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Virginia

Automotive Service Advisor information

See Virginia salary details

$11

$25

$45

How much do automotive service advisor jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for automotive service advisor in Virginia is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.57 per hour, depending on experience, location, and employer.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role focuses on customer communication, estimating repairs, and sales. Mechanics usually earn hourly wages or flat rates for labor performed. Overall compensation depends on experience, location, and the specific dealership or repair shop.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and upselling, with compensation structures varying by dealership or service center.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair procedures. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or sales roles. Certification or training in automotive technology can be beneficial but is not always mandatory.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What are the most commonly searched types of Automotive Service Advisor jobs in Virginia? The most popular types of Automotive Service Advisor jobs in Virginia are:
What are popular job titles related to Automotive Service Advisor jobs in Virginia? For Automotive Service Advisor jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Automotive Service Advisor jobs in Virginia look for? The top searched job categories for Automotive Service Advisor jobs in Virginia are:
What cities in Virginia are hiring for Automotive Service Advisor jobs? Cities in Virginia with the most Automotive Service Advisor job openings:
What are popular job titles related to Automotive Service Advisor jobs in VA? For Automotive Service Advisor jobs in VA, the most frequently searched job titles are:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,479 per year, or $25.7 per hour.

Automotive Service Advisor

Malloy Chevrolet of Winchester

Winchester, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Malloy Chevrolet of Winchester is seeking an experienced Automotive Service Advisor to join our team. In this role, you are the face of the service department. You will be responsible for greeting guests, consulting on vehicle maintenance and repair needs, and ensuring a seamless, transparent experience from drop-off to delivery.
The ideal candidate is a "people person" with a strong technical understanding who can explain complex repairs in a way that is easy for customers to understand. We provide a professional environment where your ability to build trust and provide solutions directly impacts your earning potential.
Automotive Service Advisor Work Requirements:
  • Ability to commute to Winchester, VA required
  • Valid driver's license with a clean driving record
  • Ability to pass a background check and drug screening
  • Previous experience as a Service Advisor preferred

Automotive Service Advisor Responsibilities:
  • Greet customers promptly and professionally to initiate the service experience
  • Conduct thorough vehicle walk-arounds and document customer concerns accurately
  • Act as a consultant, advising customers on necessary maintenance and repair items based on manufacturer recommendations
  • Provide accurate cost estimates and clear timelines for repair completion
  • Maintain constant communication with customers regarding the status of their vehicles
  • Work closely with Technicians and the Parts Department to ensure efficient workflow
  • Close out repair orders and explain all work performed to the customer during delivery
  • Maintain high CSI (Customer Satisfaction Index) scores in accordance with Ford standards

Automotive Service Advisor Qualifications:
  • Strong communication and interpersonal skills
  • Proven track record of success in a fast-paced retail or service environment
  • General knowledge of automotive systems and maintenance requirements
  • Proficiency with Dealership Management Systems (DMS) and service scheduling software
  • Ability to multitask and manage a high volume of repair orders simultaneously
  • Professional, well-groomed appearance
  • Why Join Vaughn Ford of Zachary
  • Stable Growth: Work for a respected, family-owned dealership with a loyal customer base.
  • Supportive Culture: We believe in a team-oriented environment where everyone's contribution matters.
  • Modern Facility: Utilize the latest tools and technology to assist our guests.

Automotive Service Advisor Benefits:
  • Competitive compensation, depending on experience
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • Paid Holidays
  • Employee vehicle purchase and service discounts
  • Career Advancement: We value our employees and offer paths into service management.

Equal Opportunity Employer Statement
Malloy Chevrolet of Winchester is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law.

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