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Customer Service at Founteyn

Fort Lauderdale, FL · On-site

$17.25 - $22.50/hr

CUSTOMER SERVICE & OPERATIONS COORDINATOR USA Do you enjoy creating exceptional customer experiences while keeping operations running smoothly? Founteyn is launching its connected beverage platform ...

SocialFind

Customer Service at Founteyn

Fort Lauderdale, FL · On-site

$17.25 - $22.50/hr

CUSTOMER SERVICE & OPERATIONS COORDINATOR USA Do you enjoy creating exceptional customer experiences while keeping operations running smoothly? Founteyn is launching its connected beverage platform ...

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How much do at&t customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for at&t customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an AT&T Customer Service representative?

AT&T Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to AT&T's products and services. They communicate with customers via phone, chat, email, or in-store visits to resolve problems and provide information. Their goal is to ensure a positive customer experience, address concerns promptly, and help customers make the most of AT&T offerings.

What are the key skills and qualifications needed to thrive as an AT&T Customer Service representative?

To thrive as an AT&T Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and AT&T's product offerings is typically required. Patience, active listening, and a positive attitude help you excel when handling customer inquiries and resolving issues. These skills are crucial for delivering excellent customer experiences, retaining clients, and maintaining AT&T's reputation.

What are some common challenges faced by AT&T Customer Service representatives, and how can new hires prepare for them?

AT&T Customer Service Representatives often handle a high volume of calls, ranging from billing inquiries to technical troubleshooting. One common challenge is managing difficult or upset customers while maintaining professionalism and empathy. New hires can prepare by developing strong communication skills, learning the company’s products and services thoroughly, and practicing stress-management techniques. Team leads and ongoing training sessions offer support and opportunities to learn effective conflict resolution strategies.

What is the difference between At&T Customer Service vs At&T Retail Sales Associate?

AspectAt&T Customer ServiceAt&T Retail Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, customer support officesRetail stores, direct customer interaction
Employer & Industry UsageTelecommunications, customer supportTelecommunications, retail sales
Common Search & ComparisonCustomer support roles at AT&TSales roles at AT&T stores

At&T Customer Service primarily involves assisting customers via phone or online, focusing on resolving issues and providing support. In contrast, At&T Retail Sales Associates work directly in stores, engaging with customers to promote and sell products and services. Both roles require strong communication skills and familiarity with AT&T offerings, but they differ in work environment and daily responsibilities.

Does AT&T allow remote work?

AT&T Customer Service roles often offer remote work options, especially for positions involving customer support and call center functions. Availability of remote work depends on the specific role, location, and company policies, and employees typically need to have a suitable home office setup and reliable internet connection.

Is AT&T customer service a good job?

AT&T customer service positions typically involve assisting customers with billing, technical support, and service inquiries, often requiring strong communication skills and familiarity with company products. The job can offer benefits such as flexible schedules and training, but experiences vary based on individual roles and management. Overall, it is considered a stable entry-level customer service role within the telecommunications industry.
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What states have the most At&T Customer Service jobs?

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What job categories do people searching At&T Customer Service jobs look for?

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At T Customer Service jobs near you
Infographic showing various At&T Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Business Sales Representative - Territory Accounts

AT and T

Atlanta, GA • On-site

$88K - $137K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

AT&T rating

7.3

Company rating: 7.3 out of 10

Based on 729 frontline employees who took The Breakroom Quiz

53rd of 99 rated telecommunications companies

Job description

Exciting opportunity to be eligible for a $2,500 bonus when you join our team.
As a Business Sales Representative - Territory Accounts, you will own a defined local geography and focus on creating new business with small and mid-sized companies. This is an acquisition sales role built for a motivated outside seller who is comfortable with various prospecting strategies including cold calling and walking into businesses to set appointments that will then be used to work with the customer to identify their challenges and create solutions to solve your customer's problems. You will spend most of your time in the market identifying these opportunities, meeting business owners and decision-makers, and positioning the right AT&T solutions.
Earn with confidence and upside. This role offers a competitive base salary as well as performance-based commissions tied directly to your sales results. At 100% of target, annual earnings range from $88,100 to $137,600. Earnings ramp as you build your customer opportunities, develop new customer relationships, and consistently close new business. Your income is directly correlated to your activity, execution, quota performance, and the strength of your sales pipeline.
What you'll do day to day:
  • Balance field and office collaboration: Sales employees will concentrate on acquiring new business and conducting customer meetings most often, at the customer location. When not in the field, sales employees are expected to collaborate with their team from their assigned office location and place of work.
  • Prospect for new logos: Identify and pursue new business through customer prospect lists that will be provided and will enable the seller to cold call door knock, and email. The seller will also be able to leverage in-person customer meetings, work referrals, networking, and local market research.
  • Set appointments and create a pipeline: Build a consistent approach of customer outreach, qualify prospects, schedule customer meetings, and advance opportunities through the sales process.
  • Own your territory: Manage a defined geographic territory, prioritize target accounts, understand local business needs, and execute a market plan that supports consistent quota attainment.
  • Sell a broad business portfolio: Position AT&T solutions across wireless, fiber, internet, voice, software defined networking and cybersecurity.
  • Serve multiple customer segments: Engage small and mid-sized businesses across vertical industries such as retail, professional services, healthcare, construction, logistics, hospitality, and local multi-site operators.
  • Manage the full sales cycle: Move opportunities from prospecting and discovery through proposal, negotiation, close, implementation handoff, and follow-up.
  • Maintain disciplined CRM activity: Record calls, visits, appointments, opportunities, next steps, and forecast updates accurately and consistently.

What you'll bring:
  • 2-5 years of quota carrying outside acquisition sales experience is ideal.
  • Demonstrated success acquiring new business sales through prospecting, cold calling, referrals, appointment setting, and disciplined follow-up with both customers and in Salesforce.
  • Comfort spending significant time in the field visiting businesses, initiating conversations, and building relationships with owners, operators, and decision-makers.
  • Strong business acumen with the ability to uncover customer needs and connect them to AT&T's product and solution portfolio.
  • Confidence handling objections, negotiating, asking for the sale, and advancing opportunities toward close.
  • Self-disciplined work style and the ability to manage daily activity, Salesforce updates, pipeline health, and quota expectations.
  • Ability to collaborate with the team from the assigned office location, if available, when not acquiring new business or conducting customer visits in the field.
  • Valid driver's license, satisfactory driving record, current auto insurance, and reliable transportation to support field-based selling.

Selling for AT&T means bringing a recognized brand, broad product portfolio, and established business reputation into every customer conversation. You will receive paid training, sales support, coaching, and access to tools that help you build pipeline and grow your book of business. For sellers who consistently perform, this role creates a path into larger territories, advanced sales roles, account management, leadership opportunities, and long-term career across AT&T.
Ready to close the deal on a career with AT&T?
Apply today.
#MidMarketSales
Our Specialist Sales Exec S1-Territory Fib jobs earn between $43,100.00 - $64,700.00 + commission $45,000 . Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:
40
Time Type:
Regular
Location:
Atlanta, Georgia
Salary Range:
$43,100.00 - $64,700.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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