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At&T Customer Service Jobs (NOW HIRING)

Emperium Group Inc

Be Seen First

Customer Service and Sales Representative

Los Angeles, CA · On-site

$55K - $65K/yr

We handle AT&T's fiberoptic, TV, and wireless customer service and sales support for their consumer platform. No prior experience is required as we train all of our Customer Service and Sales ...

Acosta

Retail Sales Consultant-AT&T(Contract)

Aurora, CO · On-site

$17 - $20/hr

... service to customers, and suggest products by following our service and selling strategies ... with brands at every point in their shopping journey. Specializing in retail sales services ...

T.C. Lando's

Kitchen help

Acton, MA · On-site

$17/hr

... service. - Maintaining cleanliness and organization in the kitchen area. - Supporting the team ... both our customers and our staff. At T.C. Lando's, we believe in teamwork, respect, and making ...

S&T

Customer Service Representative

Oakley, KS · On-site

$14.25 - $19.25/hr

At S&T, we're working to change the way Western Kansas approaches technology. And we're all in it together! We pride ourselves on excellent customer service and are searching for an eager ...

B&T USA

Customer Service Representative

Herriman, UT · On-site

$15.25 - $20.50/hr

Customer Service Representative B&T USA is seeking a Customer Service Representative to join our ... S. All offers of employment at B&T are contingent upon clear results of a thorough drug and ...

T-Roc

Event Sales Specialist

San Jose, CA · On-site

$40K - $46K/yr

Excellent customer service and ability to identify and solve problems quickly. * Prior experience ... At T-ROC (The Revenue Optimization Companies), we blend innovation, technology, and an energetic ...

T-Roc

Event Sales Specialist

Lehi, UT

$32K - $37K/yr

Excellent customer service and ability to identify and solve problems quickly. * Prior experience ... At T-ROC (The Revenue Optimization Companies), we blend innovation, technology, and an energetic ...

T-Roc

Event Sales Specialist

Livermore, CA · On-site

$38K - $45K/yr

Excellent customer service and ability to identify and solve problems quickly. * Prior experience ... At T-ROC (The Revenue Optimization Companies), we blend innovation, technology, and an energetic ...

Banner House at T Bar M

Sushi Cook

Dallas, TX · On-site

$14.25 - $18.75/hr

About Banner House at T Bar M Founded in 1972, T Bar M Racquet Club has served as the premier ... customer service. What You'll Do * Prepare and assemble sushi, sashimi, rolls, and other Japanese ...

T-Roc

Event Sales Specialist

Fresno, CA

$34K - $39K/yr

Excellent customer service and ability to identify and solve problems quickly. * Proficiency with ... At T-ROC (The Revenue Optimization Companies), we blend innovation, technology, and an energetic ...

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All JobsAt&T Customer Service Jobs

At T Customer Service information

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How much do at&t customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for at&t customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by AT&T Customer Service Representatives, and how can new hires prepare for them?

AT&T Customer Service Representatives often handle a high volume of calls, ranging from billing inquiries to technical troubleshooting. One common challenge is managing difficult or upset customers while maintaining professionalism and empathy. New hires can prepare by developing strong communication skills, learning the company’s products and services thoroughly, and practicing stress-management techniques. Team leads and ongoing training sessions offer support and opportunities to learn effective conflict resolution strategies.

What are the key skills and qualifications needed to thrive as an AT&T Customer Service Representative, and why are they important?

To thrive as an AT&T Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and AT&T's product offerings is typically required. Patience, active listening, and a positive attitude help you excel when handling customer inquiries and resolving issues. These skills are crucial for delivering excellent customer experiences, retaining clients, and maintaining AT&T's reputation.

What are AT&T Customer Service representatives?

AT&T Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to AT&T's products and services. They communicate with customers via phone, chat, email, or in-store visits to resolve problems and provide information. Their goal is to ensure a positive customer experience, address concerns promptly, and help customers make the most of AT&T offerings.

What is the difference between At&T Customer Service vs At&T Retail Sales Associate?

AspectAt&T Customer ServiceAt&T Retail Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, customer support officesRetail stores, direct customer interaction
Employer & Industry UsageTelecommunications, customer supportTelecommunications, retail sales
Common Search & ComparisonCustomer support roles at AT&TSales roles at AT&T stores

At&T Customer Service primarily involves assisting customers via phone or online, focusing on resolving issues and providing support. In contrast, At&T Retail Sales Associates work directly in stores, engaging with customers to promote and sell products and services. Both roles require strong communication skills and familiarity with AT&T offerings, but they differ in work environment and daily responsibilities.

More about At T Customer Service jobs
What cities are hiring for At&T Customer Service jobs? Cities with the most At&T Customer Service job openings:
What states have the most At&T Customer Service jobs? States with the most job openings for At&T Customer Service jobs include:
What job categories do people searching At&T Customer Service jobs look for? The top searched job categories for At&T Customer Service jobs are:
At T Customer Service jobs near you
Infographic showing various At&T Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Principal Product Manager (PropTech & Property UX)

Principal Product Manager (PropTech & Property UX)

AT and T

Dallas, TX • On-site

$158K - $237K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 700 frontline employees who took The Breakroom Quiz

37th of 76 rated telecommunications companies

Job description

Principal Product Manager (PropTech & Property UX)
AT&T is seeking a senior individual contributor to own and elevate the Property Owner and Property Staff Experience across the Multi-Dwelling Unit (MDU) lifecycle. This role drives end-to-end connectivity experience for property stakeholders-ensuring clarity, reliability, and operational confidence from onboarding through steady-state operations.
The ideal candidate will translate real-world owner and staff needs into actionable product requirements, lifecycle metrics, and cross-functional execution that shift the experience from reactive "break/fix" to predictable, scalable operations aligned to the AT&T Guarantee.
Overall Purpose: This role is responsible for owning and improving the end-to-end experience for property owners and onsite staff across AT&T's MDU portfolio. The position ensures connectivity solutions are intuitive to operate, reliable at scale, and supported by clear visibility into performance, issues, and outcomes. By partnering across Product, Technology, Network, and Operations teams, this role transforms fragmented lifecycle experiences into a cohesive, confidence-building operating model for property stakeholders.
Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
  • Own the Property Owner & Property Staff Experience Strategy
    Define and drive a clear, lifecycle-based experience for property stakeholders across onboarding, activation, ongoing operations, and issue resolution. Ensure connectivity experiences are scalable, intuitive, and aligned to portfolio growth.
  • Translate Operational Needs into Product Outcomes

Convert owner and staff workflows into prioritized product requirements, roadmap initiatives, and measurable success criteria. Partner closely with Product, Technology, and Network teams to ensure execution reflects real-world property needs.
  • Establish Lifecycle-Based Success Metrics

Define and manage key experience metrics covering onboarding, activation, reliability, visibility, issue resolution, and ongoing operations. Use insights to reduce friction, prevent repeat issues, and improve confidence in connectivity performance.
  • Lead Cross-Functional Execution Without Direct Authority

Orchestrate execution across multiple teams to improve transparency, reporting, and proactive issue detection. Shift the owner experience from reactive support to predictable, self-service operations.
  • Drive Closed-Loop Feedback and Continuous Improvement

Establish structured feedback mechanisms with property owners and staff. Ensure insights are incorporated into backlog prioritization, product enhancements, and lifecycle improvements.
  • Align Experiences to the AT&T Guarantee
    Ensure owner and staff experiences reflect commitments to reliability, fast issue resolution, and customer-first service. Strengthen trust in AT&T connectivity by enabling understanding, visibility, and confidence in network performance.

Job Contribution: Reduces owner-reported issues, escalations, and reliance on reactive support through proactive lifecycle management.
  • Improves speed to resolution and transparency when issues occur.
  • Strengthens long-term property relationships that support MDU retention, expansion, and growth.
  • Enables scalable adoption of automation and AI-enabled monitoring by defining clear ownership, requirements, and outcomes.
  • Directly supports AT&T's customer-first and reliability commitments for MDUs.

This is an individual contributor role with enterprise-level influence, operating across Product, Network, Technology, Operations, and Care organizations.
Education/Experience: Bachelor's degree (BS/BA) or equivalent experience.
  • 7+ years of experience in one or more of the following: Product management Customer or partner experience Platform, lifecycle, or operations-focused roles Infrastructure, connectivity, or technology-enabled services
  • Demonstrated ability to drive cross-functional outcomes without direct authority.
  • Experience translating operational workflows into scalable product or platform requirements.
  • Strong analytical and storytelling skills, including executive-ready communication.
  • Familiarity with lifecycle metrics, operational KPIs, and experience measurement frameworks.
  • Experience in MDUs, property-based services, infrastructure platforms, or complex B2B2C environments preferred.

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Our Principal Product Management & Develop earns between $158,200 - $237,400 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
  • AT&T internet (and fiber where available) and AT&T phone

Call to action
If you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
Weekly Hours:
40
Time Type:
Regular
Location:
Dallas, Texas
Salary Range:
$158,200.00 - $237,400.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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