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At&T Customer Service Jobs (NOW HIRING)

Telarus

Pricing Specialist-AT&T

Sandy, UT · Remote

Customer service background * Advanced organizational skills * Microsoft Office365 predominantly with Outlook and Excel * Intermediate computer knowledge * Intermediate comprehension of telecom ...

Sila

Customer Service Representative

Buffalo, NY · On-site

$21 - $23/hr

At T-Mark, we know great customer experiences start with great people. We're looking for a Customer Service Representative who enjoys helping others, thrives in a fast-paced environment, and knows ...

Customer Service | Full-Time

Customer Care Agent

Hinesville, GA · On-site

$14.25 - $19/hr

... services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed ...

T-Roc

Local Event Sales Specialist

Salt Lake City, UT · On-site

$33K - $38K/yr

Excellent customer service and ability to identify and solve problems quickly. * Prior experience ... At T-ROC (The Revenue Optimization Companies), we blend innovation, technology, and an energetic ...

T-Roc

Local Event Sales Specialist

Salt Lake City, UT · On-site

$33K - $38K/yr

Excellent customer service and ability to identify and solve problems quickly. * Prior experience ... At T-ROC (The Revenue Optimization Companies), we blend innovation, technology, and an energetic ...

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How much do at&t customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for at&t customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an AT&T Customer Service representative?

AT&T Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to AT&T's products and services. They communicate with customers via phone, chat, email, or in-store visits to resolve problems and provide information. Their goal is to ensure a positive customer experience, address concerns promptly, and help customers make the most of AT&T offerings.

What are the key skills and qualifications needed to thrive as an AT&T Customer Service representative?

To thrive as an AT&T Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and AT&T's product offerings is typically required. Patience, active listening, and a positive attitude help you excel when handling customer inquiries and resolving issues. These skills are crucial for delivering excellent customer experiences, retaining clients, and maintaining AT&T's reputation.

What are some common challenges faced by AT&T Customer Service representatives, and how can new hires prepare for them?

AT&T Customer Service Representatives often handle a high volume of calls, ranging from billing inquiries to technical troubleshooting. One common challenge is managing difficult or upset customers while maintaining professionalism and empathy. New hires can prepare by developing strong communication skills, learning the company’s products and services thoroughly, and practicing stress-management techniques. Team leads and ongoing training sessions offer support and opportunities to learn effective conflict resolution strategies.

What is the difference between At&T Customer Service vs At&T Retail Sales Associate?

AspectAt&T Customer ServiceAt&T Retail Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, customer support officesRetail stores, direct customer interaction
Employer & Industry UsageTelecommunications, customer supportTelecommunications, retail sales
Common Search & ComparisonCustomer support roles at AT&TSales roles at AT&T stores

At&T Customer Service primarily involves assisting customers via phone or online, focusing on resolving issues and providing support. In contrast, At&T Retail Sales Associates work directly in stores, engaging with customers to promote and sell products and services. Both roles require strong communication skills and familiarity with AT&T offerings, but they differ in work environment and daily responsibilities.

Does AT&T allow remote work?

AT&T Customer Service roles often offer remote work options, especially for positions involving customer support and call center functions. Availability of remote work depends on the specific role, location, and company policies, and employees typically need to have a suitable home office setup and reliable internet connection.

Is AT&T customer service a good job?

AT&T customer service positions typically involve assisting customers with billing, technical support, and service inquiries, often requiring strong communication skills and familiarity with company products. The job can offer benefits such as flexible schedules and training, but experiences vary based on individual roles and management. Overall, it is considered a stable entry-level customer service role within the telecommunications industry.
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At T Customer Service jobs near you
Infographic showing various At&T Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Pricing Specialist-AT&T

Telarus

Sandy, UT • Remote

Full-time

Re-posted yesterday

Job description

Headquarters is located in Sandy, Utah however, this position is remote and can be worked from anywhere in the U.S.

  • Must be willing to work 10am-7pm Mountain Time hours
  • Preference for candidate to live in Mountain or Pacific Time Zones


Role and Responsibilities

Primary functions of this role include but are not limited to:

Specializing in pricing ACC, AT&T, Brightspeed, Lumen and Verizon on the pre-sales side of Operations

You may be assigned to specific suppliers exclusively.

Processing quote requests for our sales advisors by utilizing supplier portals, channel contacts, and rate cards

Processing deal registrations

Segmentation and serviceability checks

Contract creation

Ensure accuracy of signed contract/documents, order gathering forms and LOAs

Research where answers and solutions are unclear or unknown

Provide resolution on first-level pricing escalations

Salesforce opportunity, quote, and order management

Strive for a 2-hour quote pick-up within Salesforce

Strive for a 2-hour email response time

Juggle processing new quote requests while handling questions, contract, and order requests from previous quotes

Monitor and respond to questions through company chat groups and email

Build relationships with advisors, internal departments and suppliers

Team coverage

Attend regular supplier meetings and trainings

Responsible for taking calls from the shared call queue and making regular outgoing calls to suppliers and advisors

Qualifications and Education Requirements

Bachelor's degree preferred

Telecom experience6 months+ preferred

  • Adaptable to constant change
  • Customer service background
  • Advanced organizational skills
  • Microsoft Office365 predominantly with Outlook and Excel
  • Intermediate computer knowledge
  • Intermediate comprehension of telecom/technology carrier's product offerings
  • Exceptional written and verbal skills with engaging phone presence

Preferred Skills

1+ year telecom/technology experience

  • Detail driven, ability to prioritize
  • Ability to work within the "grey" when things are not black and white
  • Self-motivated
  • Strong communicator - ability to have hard conversations
  • Personable
  • Team collaborator
  • Quick learner
  • Independent problem solver
  • Forward thinker

Additional Notes

Additional job duties and projects may be assigned. Prior experience quoting with AT&T, Lumen, Brightspeed, and/or Verizon is preferred but not required.


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