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At&T Customer Service Jobs in Ohio (NOW HIRING)

T-Cetra

CUSTOMER SERVICE LEAD

Dublin, OH · On-site

Customer Service Team Lead - Night Shift Location: Dublin, Ohio Full-time, Hourly Department ... at all levels within T-CETRA. To create a safe and positive environment for employees, all ...

R & T Yoder Electric

CSR/Dispatch

Columbus, OH · On-site

$65K/yr

R & T Yoder Electric, Plumbing, & HVAC Inc. is looking for a CSR/Dispatch Lead. The ideal candidate will be highly organized with an attention to detail, able to manage multiple projects at one time.

T-Cetra

BILINGUAL CSR

Dublin, OH · On-site

$14.75 - $18.50/hr

BILINGUAL CSR 11am-8pm Shift: 11am - 8pm Days Off: Sunday & Wednesday Location: Remote with initial ... at all levels within T-CETRA. To create a safe and positive environment for employees, all ...

R&T Yoder Electric Inc

CSR/Dispatch

Columbus, OH · On-site

$65K/yr

R & T Yoder Electric, Plumbing, & HVAC Inc. is looking for a CSR/Dispatch Lead. The ideal candidate will be highly organized with an attention to detail, able to manage multiple projects at one time.

Long John Silver's

Customer Service

Cincinnati, OH · On-site

$12 - $14/hr

Apply now and become a part of our talented team at Long John Silver's! 50 years ago we began our ... all the people who aren't able to be near an ocean every day of their life. So from sea to ...

Long John Silver's

Customer Service

Cincinnati, OH

$11 - $14/hr

Apply now and become a part of our talented team at Long John Silver's! 50 years ago we began our ... all the people who aren't able to be near an ocean every day of their life. So from sea to ...

Long John Silver's

Customer Service

Fairfield, OH · On-site

$11 - $14/hr

Apply now and become a part of our talented team at Long John Silver's! 50 years ago we began our ... all the people who aren't able to be near an ocean every day of their life. So from sea to ...

Long John Silver's

Customer Service

Dayton, OH · On-site

$12 - $14/hr

Apply now and become a part of our talented team at Long John Silver's! 50 years ago we began our ... all the people who aren't able to be near an ocean every day of their life. So from sea to ...

Long John Silver's

Customer Service

Dayton, OH · On-site

$11 - $14/hr

Apply now and become a part of our talented team at Long John Silver's! 50 years ago we began our ... all the people who aren't able to be near an ocean every day of their life. So from sea to ...

Long John Silver's

Customer Service

Cincinnati, OH

$11 - $14/hr

Apply now and become a part of our talented team at Long John Silver's! 50 years ago we began our ... all the people who aren't able to be near an ocean every day of their life. So from sea to ...

Long John Silver's

Customer Service

Piqua, OH · On-site

$11 - $14/hr

Apply now and become a part of our talented team at Long John Silver's! 50 years ago we began our ... all the people who aren't able to be near an ocean every day of their life. So from sea to ...

Long John Silver's

Customer Service

Cincinnati, OH · On-site

$11 - $14/hr

Apply now and become a part of our talented team at Long John Silver's! 50 years ago we began our ... all the people who aren't able to be near an ocean every day of their life. So from sea to ...

Long John Silver's

Customer Service

Cincinnati, OH · On-site

$11 - $14/hr

Apply now and become a part of our talented team at Long John Silver's! 50 years ago we began our ... all the people who aren't able to be near an ocean every day of their life. So from sea to ...

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All JobsAt&T Customer Service JobsAt&T Customer Service Jobs in Ohio

At T Customer Service information

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How much do at&t customer service jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for at&t customer service in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is an AT&T Customer Service representative?

AT&T Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to AT&T's products and services. They communicate with customers via phone, chat, email, or in-store visits to resolve problems and provide information. Their goal is to ensure a positive customer experience, address concerns promptly, and help customers make the most of AT&T offerings.

What are the key skills and qualifications needed to thrive as an AT&T Customer Service representative?

To thrive as an AT&T Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and AT&T's product offerings is typically required. Patience, active listening, and a positive attitude help you excel when handling customer inquiries and resolving issues. These skills are crucial for delivering excellent customer experiences, retaining clients, and maintaining AT&T's reputation.

What are some common challenges faced by AT&T Customer Service representatives, and how can new hires prepare for them?

AT&T Customer Service Representatives often handle a high volume of calls, ranging from billing inquiries to technical troubleshooting. One common challenge is managing difficult or upset customers while maintaining professionalism and empathy. New hires can prepare by developing strong communication skills, learning the company’s products and services thoroughly, and practicing stress-management techniques. Team leads and ongoing training sessions offer support and opportunities to learn effective conflict resolution strategies.

What is the difference between At&T Customer Service vs At&T Retail Sales Associate?

AspectAt&T Customer ServiceAt&T Retail Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, customer support officesRetail stores, direct customer interaction
Employer & Industry UsageTelecommunications, customer supportTelecommunications, retail sales
Common Search & ComparisonCustomer support roles at AT&TSales roles at AT&T stores

At&T Customer Service primarily involves assisting customers via phone or online, focusing on resolving issues and providing support. In contrast, At&T Retail Sales Associates work directly in stores, engaging with customers to promote and sell products and services. Both roles require strong communication skills and familiarity with AT&T offerings, but they differ in work environment and daily responsibilities.

Does AT&T allow remote work?

AT&T Customer Service roles often offer remote work options, especially for positions involving customer support and call center functions. Availability of remote work depends on the specific role, location, and company policies, and employees typically need to have a suitable home office setup and reliable internet connection.

Is AT&T customer service a good job?

AT&T customer service positions typically involve assisting customers with billing, technical support, and service inquiries, often requiring strong communication skills and familiarity with company products. The job can offer benefits such as flexible schedules and training, but experiences vary based on individual roles and management. Overall, it is considered a stable entry-level customer service role within the telecommunications industry.

What are popular job titles related to At&T Customer Service jobs in Ohio?

For At&T Customer Service jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching At&T Customer Service jobs in Ohio look for?

The top searched job categories for At&T Customer Service jobs in Ohio are:

What cities in Ohio are hiring for At&T Customer Service jobs?

Cities in Ohio with the most At&T Customer Service job openings:

At T Customer Service jobs near you
Infographic showing various At&T Customer Service job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

CUSTOMER SERVICE LEAD

Dublin, OH • On-site

T-Cetra
See more jobs at T-Cetraexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Customer Service Team Lead - Night Shift
Location: Dublin, Ohio
Full-time, Hourly
Department: Operations
Reports to: Customer Service Manager
Hybrid (combo of in-office and remote)
We're constantly developing new and creative ways to solve the industry's most complex problems. Our enterprise software solutions run the gamut of Information Technology Services-from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today
T-CETRA is looking for a Customer Service team Lead. The successful candidate will have the opportunity to provide leadership for day-to-day processes. Design, test, implement and monitor any new processes and procedures. Including:

  • Monitor phone, activation, email inboxes, and ticket queues
  • Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
  • Answer escalated calls from Merchants and Master Agents
  • Analyze customer's needs, troubleshoot technical issues and provide appropriate solution
  • Team Management
  • Responsible to assist in meeting team goal service levels
  • Live monitoring of CSR phone calls
  • Develop and maintain a good relationship with customers, Master Agents and employees
  • Assist in CSR inquires
  • Escalate tickets to IT, Product, UI/UX, Sales, and Product Management
  • Other duties as assigned
Minimum Qualifications:
  • Associate degree or equivalent experience.
  • Ability to multi-task and work under pressure
  • Strong technical and computer skills
  • Ability to work directly with upper management
  • Patient and passionate personality
  • Communication skills
  • Ability to work in a fast-paced environment
  • Professional attitude towards customers and direct reports.
  • Fluency in Spanish a bonus
Why Should You Apply?
  • Paid Time Off
  • Comprehensive Medical, Vision and Dental
  • Matching 401k up to 4%
  • FMLA and Life Insurance
  • Tuition Reimbursement
  • Wellness Program
  • Employee Growth and Development Reimbursement Program
  • Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
  • Beautiful nearby walking paths and park
  • Fun, value centered work atmosphere
  • Flexible work environment

T-CETRA provides employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity, marital status, age, genetic information, disability, veteran-status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within T-CETRA. To create a safe and positive environment for employees, all applicants must perform a pre-employment drug screen and background check.

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