At&T Customer Service Jobs (NOW HIRING)

This position requires a flexible field & office presence and is only located in the location(s) posted. No relocation is offered.
Sr. National Account Manager Connected Communities
Overall Purpose: Will serve as a National Account Manager within Connected Communities' National Accounts & Portfolio Management organization. This role is responsible for managing executive relationships, driving portfolio growth strategies, supporting contract renewals, and serving as the primary point of accountability for AT&T's largest national MDU and SFU customers. Success in this role requires strong executive presence, strategic thinking, customer advocacy, and the ability to lead cross-functional initiatives that improve customer satisfaction, retention, and portfolio performance.
Key Roles and Responsibilities:
Typical tasks may include, but are not limited to, the following:
Client Relationship Management: Form strong relationships with property owners and developers by meeting them at their locations.
Sales Growth and Revenue Generation: Develop and manage sales opportunities to meet targets. Coordinate with Network and product teams on product and service availability.
Strategic Planning and Execution: Plan and manage events to drive sales of AT&T products, including budget management.
Strategic Portfolio Ownership: Serve as the single point of accountability for assigned national customer portfolios, developing and executing account strategies that align customer objectives with Connected Communities growth priorities. Maintain a comprehensive understanding of portfolio performance, customer priorities, contract obligations, competitive dynamics, and future growth opportunities.
Executive Relationship Management: Develop and maintain executive-level relationships with property owners, operators, and builder leadership teams to strengthen long-term partnerships and position AT&T as a strategic business partner. Lead Quarterly Business Reviews (QBRs), executive planning sessions, and customer engagement activities designed to improve customer satisfaction, retention, and growth.
Customer Retention & Contract Strategy: Support contract negotiations, marketing agreement renewals, and portfolio retention strategies while identifying opportunities to expand AT&T's presence within existing customer assets. Proactively identify and mitigate risks that may impact customer satisfaction, contract renewals, or future growth opportunities.
Portfolio Growth & Performance: Partner with Sales, Marketing, Operations, Property Acquisition, Construction, and other organizations to improve fiber penetration, subscriber growth, and overall portfolio performance. Identify and execute strategies that drive growth across existing communities while improving the overall customer experience.
Cross-Functional Leadership & Accountability: Act as the customer advocate within AT&T by coordinating resources across multiple organizations to resolve escalations, remove barriers, and ensure successful execution of strategic initiatives. Provide leadership and influence across organizations without direct reporting authority to deliver business outcomes for assigned portfolios.
Job Contribution: A mid-level sales representative and strategic portfolio leader with comprehensive knowledge of sales principles, practices, products, and services. Manages mid-size to large, complex customer portfolios with moderate supervision. Responsible for driving customer retention, portfolio growth, contract strategy, and executive relationship management across assigned national accounts. Utilizes advanced data analysis, creative problem-solving, and exercises judgment. Leads customer presentations, executive business reviews, and mentors less experienced peers.
Supervisor: No
This job code may apply to both exempt and non-exempt employees depending on state requirements. Duties directly related to making sales include: Meeting with customers and engaging in sales activities at customer site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales, etc.; traveling to/from the customer premise for sales activities; providing subject matter expertise on technical sales issues; advising customers on suitability of products based on technical needs; preparing proposals/presentations/bids, including developing pricing/strategic plans and proposed solutions/sales; researching/developing solutions with AT&T external partners, including design/engineering; researching customer business/industry to identify new sales opportunities.
Education/Experience: Bachelor's degree (BS/BA) desired. 5+ years of sales-related experience.
Our Senior Natl Sales Exec Conn Comm Subsc jobs earn between $74,900.00 - $112,300.00 + commission $40,000 . Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:
40
Time Type:
Regular
Location:
Dallas, Texas, Richardson, Texas
Salary Range:
$74,900.00 - $112,300.00
AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.