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At&T Customer Service Jobs in Georgia (NOW HIRING)

Customer Service | Full-Time

Customer Care Agent

Hinesville, GA · On-site

$14.25 - $19/hr

... services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed ...

Customer Service | Full-Time

Customer Care Agent

Pembroke, GA · On-site

$14 - $18.75/hr

... services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed ...

Customer Service | Full-Time

Customer Care Agent

Midway, GA · On-site

$14.25 - $19/hr

... services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed ...

W1N Sales Incorporated

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AT&T Sales & Customer Service

Alpharetta, GA · On-site

$1.0K/wk

... AT&T. Whether you're just getting started or looking to accelerate your growth, our team is built ... Deliver top-tier customer service and product education * Engage with new customers and build ...

W1N Sales Incorporated

Be Seen First

AT&T Sales & Customer Service

Alpharetta, GA · On-site

$1.0K/wk

... AT&T. Whether you're just getting started or looking to accelerate your growth, our team is built ... Deliver top-tier customer service and product education * Engage with new customers and build ...

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At T Customer Service information

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How much do at&t customer service jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for at&t customer service in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is an AT&T Customer Service representative?

AT&T Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to AT&T's products and services. They communicate with customers via phone, chat, email, or in-store visits to resolve problems and provide information. Their goal is to ensure a positive customer experience, address concerns promptly, and help customers make the most of AT&T offerings.

What are the key skills and qualifications needed to thrive as an AT&T Customer Service representative?

To thrive as an AT&T Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and AT&T's product offerings is typically required. Patience, active listening, and a positive attitude help you excel when handling customer inquiries and resolving issues. These skills are crucial for delivering excellent customer experiences, retaining clients, and maintaining AT&T's reputation.

What are some common challenges faced by AT&T Customer Service representatives, and how can new hires prepare for them?

AT&T Customer Service Representatives often handle a high volume of calls, ranging from billing inquiries to technical troubleshooting. One common challenge is managing difficult or upset customers while maintaining professionalism and empathy. New hires can prepare by developing strong communication skills, learning the company’s products and services thoroughly, and practicing stress-management techniques. Team leads and ongoing training sessions offer support and opportunities to learn effective conflict resolution strategies.

What is the difference between At&T Customer Service vs At&T Retail Sales Associate?

AspectAt&T Customer ServiceAt&T Retail Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, customer support officesRetail stores, direct customer interaction
Employer & Industry UsageTelecommunications, customer supportTelecommunications, retail sales
Common Search & ComparisonCustomer support roles at AT&TSales roles at AT&T stores

At&T Customer Service primarily involves assisting customers via phone or online, focusing on resolving issues and providing support. In contrast, At&T Retail Sales Associates work directly in stores, engaging with customers to promote and sell products and services. Both roles require strong communication skills and familiarity with AT&T offerings, but they differ in work environment and daily responsibilities.

Does AT&T allow remote work?

AT&T Customer Service roles often offer remote work options, especially for positions involving customer support and call center functions. Availability of remote work depends on the specific role, location, and company policies, and employees typically need to have a suitable home office setup and reliable internet connection.

Is AT&T customer service a good job?

AT&T customer service positions typically involve assisting customers with billing, technical support, and service inquiries, often requiring strong communication skills and familiarity with company products. The job can offer benefits such as flexible schedules and training, but experiences vary based on individual roles and management. Overall, it is considered a stable entry-level customer service role within the telecommunications industry.

What are popular job titles related to At&T Customer Service jobs in Georgia?

For At&T Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching At&T Customer Service jobs in Georgia look for?

The top searched job categories for At&T Customer Service jobs in Georgia are:

At T Customer Service jobs near you
Infographic showing various At&T Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Customer Service Representative

Customer Service | Full-Time

Hinesville, GA • On-site

$14.75 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Customer Service Representative

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a natural problem solver with a passion for helping others? We're looking for a Customer Service Representative to join our team and provide outstanding support to customers while representing some of the world's most recognizable brands. If you thrive in a fast-paced environment and enjoy making a difference, we want to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities:
  • Engage with customers via inbound calls to understand and resolve their concerns.
  • Use internal systems and tools to manage accounts and process requests.
  • Identify opportunities to upsell or upgrade services using consultative sales techniques.
  • Clearly explain products, services, and procedures to customers.
  • Escalate unresolved or complex issues to the appropriate team or manager.
  • Ensure first-call resolution through effective communication and problem-solving.
Ideal Candidates for This Position Are Highly Motivated and Dedicated and Should Possess the Below Qualities:
  • Must be 18 years or older with a high school diploma or equivalent.
  • Strong written and verbal communication skills.
  • Ability to type 20+ words per minute accurately.
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Dependable and punctual with a strong work ethic.
  • Skilled in troubleshooting, conflict resolution, and customer follow-up.
  • A customer-first mindset: empathetic, patient, and responsive.
  • Ability to multi-task, stay organized, and work independently.
  • Thrive in a fast-paced, team-oriented environment.
  • Excellent interpersonal skills and a collaborative spirit.
Compensation and Benefits That Fit Your Life

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

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