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At&T Customer Service Jobs in Springfield, MO (NOW HIRING)

Phenom People

Customer Service Part Time

Ozark, MO · On-site

... t require a four-year degree o I'm a stay-at-home parent, ready to return to work o I need ... Lowe's * Deliver excellent customer service * Help customers find products and provide ...

Five Below

Customer Experience Manager

Springfield, MO · On-site

$18/hr

At Five Below our growth is a result of the people who embrace our purpose: We know life is way ... S.T. customer service experience; ensuring that each guest has a fast, friendly check out ...

QCHI

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

This position will work at Branch 0598 located at 2565 S Campbell Ave Springfield, MO 65807. The Customer Service Representative opportunity is a full-time entry-level position that has great ...

QCHI

Customer Service Representative

Marshfield, MO · On-site

$16.50/hr

This position will work at Store 0138 located at 1350 Spur Dr STE 110 Marshfield, MO 65706. The Customer Service Representative opportunity is a full-time entry-level position that has great ...

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At T Customer Service information

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How much do at&t customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for at&t customer service in Springfield, MO is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What is an AT&T Customer Service representative?

AT&T Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to AT&T's products and services. They communicate with customers via phone, chat, email, or in-store visits to resolve problems and provide information. Their goal is to ensure a positive customer experience, address concerns promptly, and help customers make the most of AT&T offerings.

What are the key skills and qualifications needed to thrive as an AT&T Customer Service representative?

To thrive as an AT&T Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and AT&T's product offerings is typically required. Patience, active listening, and a positive attitude help you excel when handling customer inquiries and resolving issues. These skills are crucial for delivering excellent customer experiences, retaining clients, and maintaining AT&T's reputation.

What are some common challenges faced by AT&T Customer Service representatives, and how can new hires prepare for them?

AT&T Customer Service Representatives often handle a high volume of calls, ranging from billing inquiries to technical troubleshooting. One common challenge is managing difficult or upset customers while maintaining professionalism and empathy. New hires can prepare by developing strong communication skills, learning the company’s products and services thoroughly, and practicing stress-management techniques. Team leads and ongoing training sessions offer support and opportunities to learn effective conflict resolution strategies.

What is the difference between At&T Customer Service vs At&T Retail Sales Associate?

AspectAt&T Customer ServiceAt&T Retail Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, customer support officesRetail stores, direct customer interaction
Employer & Industry UsageTelecommunications, customer supportTelecommunications, retail sales
Common Search & ComparisonCustomer support roles at AT&TSales roles at AT&T stores

At&T Customer Service primarily involves assisting customers via phone or online, focusing on resolving issues and providing support. In contrast, At&T Retail Sales Associates work directly in stores, engaging with customers to promote and sell products and services. Both roles require strong communication skills and familiarity with AT&T offerings, but they differ in work environment and daily responsibilities.

Does AT&T allow remote work?

AT&T Customer Service roles often offer remote work options, especially for positions involving customer support and call center functions. Availability of remote work depends on the specific role, location, and company policies, and employees typically need to have a suitable home office setup and reliable internet connection.

Is AT&T customer service a good job?

AT&T customer service positions typically involve assisting customers with billing, technical support, and service inquiries, often requiring strong communication skills and familiarity with company products. The job can offer benefits such as flexible schedules and training, but experiences vary based on individual roles and management. Overall, it is considered a stable entry-level customer service role within the telecommunications industry.

What are popular job titles related to At&T Customer Service jobs in Springfield, MO?

For At&T Customer Service jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching At&T Customer Service jobs in Springfield, MO look for?

The top searched job categories for At&T Customer Service jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for At&T Customer Service jobs?

Cities near Springfield, MO with the most At&T Customer Service job openings:

At T Customer Service jobs near you
Infographic showing various At&T Customer Service job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,560 per year, or $17.1 per hour.

Customer Service Representative

Digital Monitoring Products

Springfield, MO • On-site

$14.50 - $19.75/hr

Other

Re-posted 19 days ago

Job description

Description
If serving others is part of who you are, we'd love to meet you.
Some people answer phones.
Others build trust, solve problems before they're asked, and make every customer feel like they're the only customer that matters.
We're looking for the second kind.
At DMP, we've been designing and manufacturing innovative electronic security solutions in Springfield, Missouri, since 1975. As a family-owned company, we've built our reputation by delivering quality products backed by exceptional support. Our dealers rely on us every day, and our Customer Success team plays a huge role in keeping that promise. Our commitment to quality, innovation and responsive service is at the heart of everything we do.
What you'll do
This isn't a call center job where you're only measured by how quickly you get someone off the phone.
Your job is to create an outstanding experience every time someone reaches out. Sometimes that means entering an order. Sometimes it means helping troubleshoot a question. Sometimes it means following up before a customer even realizes they need help.
You'll spend your day:
  • Answering customer questions by phone, email and chat
  • Entering customer orders accurately and efficiently
  • Providing order status updates
  • Helping customers understand DMP products and services
  • Processing returns and warranty claims
  • Supporting sales territories when a sales representative is unavailable
  • Updating customer information in our CRM
  • Following up to ensure issues are fully resolved
  • Building relationships that create loyal customers
No two days look exactly the same, and that's one of the things our team enjoys most.
Who succeeds here
We're much more interested in your mindset than your résumé.
Yes, experience in customer service is great. But we've also hired incredible people from restaurants, retail, hospitality and other service-focused careers because they genuinely enjoy helping others.
The people who thrive on our team:
  • Look for ways to help before they're asked.
  • Follow through on every commitment.
  • Stay calm when problems arise.
  • Communicate with kindness and professionalism.
  • Enjoy learning new products and solving problems.
  • Pay attention to the small details because they know they matter.
  • Take ownership instead of waiting for someone else to solve the issue.
  • Believe every interaction is an opportunity to strengthen a relationship.

If you've ever been the person who noticed what someone needed before they asked, you'll probably fit in well here.
Whether you're an experienced customer service professional or just beginning your career, we're interested in people with the right attitude, strong character and a desire to grow.
What you'll find at DMP
You'll join a Customer Success team of about ten people working together across customer service, reception, outbound sales and support. We collaborate, help one another and celebrate wins together because our success depends on delivering an exceptional experience to every customer.
This is a full-time, in-person position based at our Springfield, Missouri headquarters.
If this sounds like you...
If you're looking for more than "just another customer service job"-if you want to be part of a team that values service, ownership, continuous learning and doing the right thing-we'd love to hear from you.
Come help us create customers who know they're valued every time they interact with DMP.
EOE/Vet/Disabled

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