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Associate Kaiser Permanente Customer Service Representative Jobs

Kaiser Permanente

Certified Nurse Midwife

Fresno, CA · On-site

$157K - $204K/yr

Obtains consultation and assistance from ancillary services as needed. Teaches, counsels, and ... Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time ...

Kaiser Permanente

Optometrist - Woodlawn

Baltimore, MD · On-site

To refer patients to other appropriate Kaiser Permanente providers as needed for further evaluation ... Assists in implementing eye care in-service education programs for medical center staff and at ...

Kaiser Permanente

Pharmacist Resident PGY2

Oakland, CA · On-site

$38.20/hr

... services needed in a practice setting. Essential Responsibilities: * Train in the required pharmacy ... Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time ...

Kaiser Permanente

Staff Nurse - NICU

Honolulu, HI · On-site

$50.74 - $72.49/hr

... represented position. Job Summary: Provides nursing care and services to patients/families ... Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive ...

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Associate Kaiser Permanente Customer Service Representative information

What is the difference between Associate Kaiser Permanente Customer Service Representative vs Medical Office Assistant?

AspectAssociate Kaiser Permanente Customer Service RepresentativeMedical Office Assistant
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; medical assisting certification preferred
Work EnvironmentCall centers, patient support, administrative tasksMedical offices, clinics, direct patient interaction
Employer & Industry UsageCommon in healthcare customer service roles at Kaiser PermanenteCommon in healthcare clinics and outpatient facilities
Search & Comparison IntentYesRelated but different role

The Associate Kaiser Permanente Customer Service Representative primarily handles patient inquiries via phone and provides administrative support, focusing on customer service. In contrast, a Medical Office Assistant performs clinical and administrative tasks within medical offices, including patient check-in, scheduling, and basic clinical duties. Both roles support healthcare operations but differ in daily responsibilities and work settings.

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Associate Kaiser Permanente Customer Service Representative jobs near you
Infographic showing various Associate Kaiser Permanente Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Inpatient MSW (FT, Days)

Kaiser Permanente

Hillsboro, OR • On-site

Full-time

Medical

This job post has expired 2 days ago. Applications are no longer accepted.

Kaiser Permanente rating

8.2

Company rating: 8.2 out of 10

Based on 927 frontline employees who took The Breakroom Quiz

54th of 898 rated healthcare providers

Job description

Job Summary:
The Social Worker provides comprehensive psychosocial assessments to members. Social work services are designed to support and maximize the members ability to better direct their own health care experience through the use of assessment and intervention, educational programs, and linkage to health plan and community resources. The Social Worker encourages respect for individuality, independence and patient choice and collaborates on policies and systems that respect the cultural, religions, and ethnic differences among patients and families. Social work contributes to the medical teams understanding of patient beliefs, behaviors, and barriers regarding the members illness. Essential Responsibilities:

  • Uses age appropriate assessment and intervention skills. Able to use a range of interventions, depending upon the needs of the patient/family.

  • Assists members in developing cost effective, appropriate health care plans through optimizing the members personal resources as well as community and Kaiser Permanente resources and programs.

  • Promotes multi-disciplinary care that is patient-centered and considers all aspects of members personal, psychological, economic, and cultural needs.

  • Maintains thorough knowledge of Kaiser Permanente services/benefits, public/private community resources, as well as federal/state laws which effect health care planning.

  • Completes required documentation of services and Social Work plan of care per department policy.

  • Participates in program development, orientation, and educational activities which further members capacity to better direct their own health care experience.


Basic Qualifications:Experience
  • Minimum one (1) year of Social Work experience in a hospital, medical outpatient clinic, home health/hospice, or long-term care setting -OR- successful completion of the Kaiser Permanente NW Social Worker Internship program.
  • Minimum three (3) years of additional experience in a related environment.
Education
  • Masters degree in social work from an accredited university.
License, Certification, Registration

  • This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire. required at hire

  • Clinical Social Work Associate Certificate (Oregon) within 6 months of hire OR Licensed Clinical Social Worker (Oregon) within 6 months of hire OR Masters Social Worker License (Oregon) within 6 months of hire

  • Licensed Social Worker Associate-Independent Clinical (Washington) within 6 months of hire OR Certified Social Worker Associate License (Washington) within 6 months of hire OR Licensed Advanced Social Worker License (Washington) within 6 months of hire OR Licensed Independent Clinical Social Worker (Washington) within 6 months of hire

  • Basic Life Support within 3 months of hire from American Heart Association

  • National Provider Identifier required at hire
Additional Requirements:
  • Ability to work effectively on a multi-disciplinary team.
Preferred Qualifications:
  • Minimum three (3) years of professional Social Work experience in a hospital, medical outpatient clinic, home health/hospice, or long-term care setting.
  • LCSW
  • Working knowledge of KPNW services and benefits
  • Expertise with short term counseling interventions.
  • Demonstrated ability to provide leadership to a multi-disciplinary team.
  • Advanced knowledge of local and national resources related to health care.

Notes:

  • Working days will be open Mon-Sun including holidays

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