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Associate Kaiser Permanente Customer Service Representative information

What is the difference between Associate Kaiser Permanente Customer Service Representative vs Medical Office Assistant?

AspectAssociate Kaiser Permanente Customer Service RepresentativeMedical Office Assistant
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; medical assisting certification preferred
Work EnvironmentCall centers, patient support, administrative tasksMedical offices, clinics, direct patient interaction
Employer & Industry UsageCommon in healthcare customer service roles at Kaiser PermanenteCommon in healthcare clinics and outpatient facilities
Search & Comparison IntentYesRelated but different role

The Associate Kaiser Permanente Customer Service Representative primarily handles patient inquiries via phone and provides administrative support, focusing on customer service. In contrast, a Medical Office Assistant performs clinical and administrative tasks within medical offices, including patient check-in, scheduling, and basic clinical duties. Both roles support healthcare operations but differ in daily responsibilities and work settings.

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Associate Kaiser Permanente Customer Service Representative jobs near you
Infographic showing various Associate Kaiser Permanente Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Occupational Therapist, Pediatrics

Kaiser Permanente

Fresno, CA • On-site

$40 - $52.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Kaiser Permanente rating

8.2

Company rating: 8.2 out of 10

Based on 927 frontline employees who took The Breakroom Quiz

54th of 898 rated healthcare providers

Job description

Job Summary:
Responsible for the occupational therapy of patients under the direction and supervision of the Rehabilitation Services.
UNAC/UHCP (United Nurses Association of California/Union of Health Care Professionals) is the collective bargaining representative of Rehab Services positions in Northern California effective 9/26/2021.
Essential Responsibilities:
  • Evaluates patients, interprets evaluation findings to determine the nature and extent of dysfunction. Establishes treatment goals and plans treatment to achieve established goals. Initiates discharge planning for occupational therapy.
  • Implements the treatment program through direct treatment of the patient. May delegate a portion of the treatment program to the appropriate supportive personnel. Coordinates the treatment program with other health care personnel as appropriate. Provides advice and education to patient and family.
  • Regularly assesses clinical signs and symptoms to determine effectiveness of treatment, progress of patient towards goals, the need for modifying goals and treatment. Discharges patient from occupational therapy when the patient has received maximum benefit from occupational therapy. Provides accurate, timely documentation of occupational therapy patient management. Demonstrates progress toward meeting the criteria for professional practice.
  • Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.
Basic Qualifications:
Experience
  • N/A
Education
  • Graduate of an accredited occupational therapy curriculum with a bachelors or masters degree with certification in occupational therapy or foreign-trained equivalent by date of hire.
License, Certification, Registration
  • Occupational Therapist License (California) required at hire
  • Basic Life Support required at hire
  • National Provider Identifier required at hire
Additional Requirements:
  • Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
  • N/A

Primary Location: California,Fresno,Fresno Hospital - Sequoia
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri*May travel to other Fresno service area locations
Working Hours Start: 09:00 AM
Working Hours End: 05:30 PM
Job Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Worker Location: Onsite
Employee Group/Union Affiliation: A20|AFSCME|UNAC-UTNC-United Therapists of Northern CA
Job Level: Individual Contributor
Department: Fresno Sequoia Hospital - Pediatrics-Rehab Services - 0206
Pay Range: $56.67 - $60 / year Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 50 % of the Time Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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