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Assistant Concierge Manager Jobs (NOW HIRING)

Capitol Concierge

Concierge Manager

Washington, DC

$20 - $20.50/hr

Concierge Manager Are you a natural leader with a passion for delivering exceptional customer ... You will coach and mentor team members, assist with resolving property-related issues, and oversee ...

Jones Lang LaSalle IP, Inc.

Concierge Manager

Rosemont, IL · On-site

$23 - $24.13/hr

The Concierge Manager is responsible for leading and overseeing the day-to-day operations of the ... Physical ability to walk the property, lift light materials, and assist with event set-up/teardown

JLL

Concierge Manager

Rosemont, IL · On-site

$23 - $24.13/hr

The Concierge Manager is responsible for leading and overseeing the day-to-day operations of the ... Physical ability to walk the property, lift light materials, and assist with event set-up/teardown

JLL

Concierge Manager

Washington, DC · On-site

$27/hr

The Concierge Manager is responsible for leading and overseeing the day-to-day operations of the ... Physical ability to walk the property, lift light materials, and assist with event set-up/teardown

Marriott

Assistant Concierge

Seattle, WA

$17.75 - $22.75/hr

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and ... assist individuals with disabilities, and thank guests with genuine appreciation. Speak with ...

Aramark

Concierge Manager

Saint Louis Park, MN · On-site

$60K - $68K/yr

... managing conference room and workspace reservations, and assisting with daily office and facilities ... assist with printing, copying, faxing or scanning; and schedule internal messenger services and ...

Aramark

Concierge Manager

Saint Louis Park, MN · On-site

$60K - $68K/yr

... managing conference room and workspace reservations, and assisting with daily office and facilities ... assist with printing, copying, faxing or scanning; and schedule internal messenger services and ...

Aramark

Concierge Manager

Saint Louis Park, MN · On-site

$60K - $68K/yr

... managing conference room and workspace reservations, and assisting with daily office and facilities ... assist with printing, copying, faxing or scanning; and schedule internal messenger services and ...

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How much do assistant concierge manager jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for assistant concierge manager in the United States is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.52 per hour, depending on experience, location, and employer.

What are some common challenges faced by an Assistant Concierge Manager and how can they be addressed?

Assistant Concierge Managers often juggle multiple guest requests while ensuring high service standards, which can be challenging during peak periods. Effective time management, clear communication, and proactively anticipating guest needs are key to overcoming these challenges. Collaborating closely with other departments and training team members to handle high-pressure situations smoothly also helps maintain excellent guest experiences. Embracing feedback and continuously updating local knowledge can further enhance service quality and guest satisfaction.

What are the key skills and qualifications needed to thrive as an Assistant Concierge Manager, and why are they important?

To thrive as an Assistant Concierge Manager, you need a solid background in hospitality management, customer service, and a working knowledge of local attractions and services, often supported by a hospitality degree or equivalent experience. Familiarity with property management systems (PMS), booking platforms, and guest communication tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and a keen attention to detail help individuals excel in this role. These competencies are crucial for ensuring guest satisfaction, coordinating services efficiently, and maintaining the high standards expected in luxury hospitality environments.

What is the difference between Assistant Concierge Manager vs Concierge Supervisor?

AspectAssistant Concierge ManagerConcierge Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality background
Work EnvironmentHotels, luxury residences, resortsHotels, luxury properties, cruise ships
Employer & IndustryHospitality industry, luxury service providersHospitality industry, hotel management
Search & Comparison IntentRoles involving assisting guests and managing concierge teamsRoles focused on supervising concierge staff and operations

The Assistant Concierge Manager and Concierge Supervisor roles both operate within the hospitality industry, focusing on guest services. The Assistant Concierge Manager typically has broader responsibilities, including supporting the concierge team and handling guest inquiries, while the Concierge Supervisor mainly oversees daily operations and staff management. Both positions require customer service experience and are found in similar work environments, but their scope and focus differ slightly.

What are Assistant Concierge Managers?

Assistant Concierge Managers are hospitality professionals who support the Concierge Manager in overseeing the concierge team and ensuring guests receive exceptional service. They help manage guest inquiries, coordinate special requests, and provide recommendations for local attractions, dining, and events. Additionally, they assist in training and supervising concierge staff, resolving guest issues, and maintaining high service standards. Their goal is to enhance the guest experience and contribute to the smooth operation of the hotel's front-of-house services.
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Assistant Concierge Manager jobs near you
Assistant Concierge Manager - Avalon

Assistant Concierge Manager - Avalon

Jamestown Management Corporation

Alpharetta, GA • On-site

Full-time

Posted 7 days ago

Job description

Jamestown

JOB DESCRIPTION


POSITION/LEVEL: Assistant Concierge Manager FLSA STATUS: Exempt

DEPT/OFFICE: Property Management DATE: December 2025

REPORTS TO: General Manager

JOB SUMMARY:

The Assistant Concierge Manager will interact with internal and external guests and residents of Avalon. Provide unparallel service, creating and providing a seamless experience for all customers. The Assistant Concierge Manager will service customers both on the phone and in person, providing information in response to inquiries on a variety of calls, having a broad base of knowledge in a wide variety of areas. The position will provide leadership support; and assistance to the team; train and coach ambassadors as needed and enforce all policies and procedures.

QUALIFICATIONS:

  • High School Diploma, AA. Degree preferred, or equivalent work experience.
  • Excellent communication skills – verbal and written.


ESSENTIAL JOB FUNCTIONS:

  • Utilize all resources available to ensure full knowledge and understanding of the property to provide an exceptional service experience for our guest.
  • Identify and fully develop the inventories of services provided to guests and residents of Avalon.
  • Assist with overseeing the “surprise and delight” offerings to guest of Avalon by coordinating the Concierge responsible portion of hospitality.
  • Develop relationships with Avalon retail, office tenants, and residential communities. Leverage these relationships to build loyalty to Avalon and devoted fans of the services offered through Club Avalon.
  • Provide leadership support for the Concierge team; including training and ongoing coaching as needed.
  • Coordinate customer, guest, and resident’s needs with other departments as required, ensuring a seamless guest experience.
  • Assist with managing Club Avalon Black Card program, communicating benefits of the program to all guests and coordinating monthly events for members.
  • Prepare supply and equipment orders for the Concierge booth and Concierge team, to be approved by the Concierge Manager
  • Ensure uniform guidelines are always adhered to by Concierge members; clean and pressed and worn in the appropriate manner.
  • Assist the Concierge Manager and Management office in special event planning.
  • Facilitate daily line-ups with all operational departments.
  • Develop and retain the best ExperienceMakers that make up the Avalon Concierge team.
  • Assistant Concierge Manager will work scheduled shifts in Concierge in addition to scheduled meetings.


IMPORTANT JOB FUNCTIONS:

Majority of work time will be spent in an office environment, however, set up and during events, candidate should be able to meet the following physical requirements:

Physical Requirements:

  • Able to lift up to 35 pounds
  • Standing up to 8 hours a day in an outdoor environment
  • Walking for up to 8 hours a day
  • Stooping
  • Bending up to 4 hours a day
  • Working outdoors for up to 8 hours a day
  • Ability to climb ladders and stairs
  • Must be able to work in a fast-paced environment, always maintaining professionalism.
  • Ability to multi-task and work well under pressure.
  • Excellent customer service experience in hotel, retail or restaurant setting.
  • Organized, detail-oriented self-starter, able to work independently and part of a group.
  • Must be flexible and able to work weekends, nights and holidays to support shopping center peak hours of operation and Concierge team needs.

MATERIAL AND EQUIPMENT USED:

  • Computer
  • Microsoft Office Suite
  • General Office Equipment

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

  • All computer applications and hardware related to performance of the essential functions of the job.

Skill in:

  • Conflict Management Resolution
  • Organizational and interpersonal skills
  • The ability to meet deadlines; accomplish work in order of priority; professionally maintain composure & effectiveness under pressure and changing conditions