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Assistant Concierge Manager Jobs (NOW HIRING)

Seaport Hotel

Concierge

Boston, MA · On-site

$16.75 - $21.75/hr

You will report directly to the Concierge Manager with indirect reports to the Guest Services ... Competes any duties and projects assigned by Chef Concierge. * Assist guests checking in and ...

Equum Medical

Senior Supervisor, Concierge

Canton, MA · On-site

$50K - $71K/yr

Manage a dedicated team to provide 24-hour service that surpasses the expectations of residents, visitors, and staff. * Assist the Evening Concierge Supervisor in developing the 24/7 schedule and ...

Stratton Amenities

Lead Concierge

Plano, TX · On-site

$18 - $19/hr

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

Stratton Amenities

Lead Concierge

Los Angeles, CA · On-site

$19 - $20/hr

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

Stratton Amenities

Lead Concierge

Seattle, WA

$23 - $24/hr

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

Stratton Amenities

Lead Concierge

Atlanta, GA · On-site

$18 - $19/hr

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

Stratton Amenities

Lead Concierge

Flower Mound, TX

$17 - $18/hr

This role serves as the primary on-site leader and liaison between property management and the ... Assist with coordinating amenity and resident service requests • Escort residents, guests, or ...

Stratton Amenities

Lead Concierge

Needham Heights, MA

$18 - $19/hr

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

Stratton Amenities

Lead Concierge

Raleigh, NC · On-site

$19 - $20/hr

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

Stratton Amenities

Lead Concierge

Charleston, SC

$20 - $21/hr

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

New

Stratton Amenities

Lead Concierge

Philadelphia, PA · On-site

$17 - $18/hr

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

Stratton Amenities

Lead Concierge

Allen, TX · On-site

$17 - $18/hr

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

Stratton Amenities

Lead Concierge

Oakland, CA

$24 - $25/hr

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

New

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Assistant Concierge Manager information

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How much do assistant concierge manager jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for assistant concierge manager in the United States is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.52 per hour, depending on experience, location, and employer.

What are some common challenges faced by an Assistant Concierge Manager and how can they be addressed?

Assistant Concierge Managers often juggle multiple guest requests while ensuring high service standards, which can be challenging during peak periods. Effective time management, clear communication, and proactively anticipating guest needs are key to overcoming these challenges. Collaborating closely with other departments and training team members to handle high-pressure situations smoothly also helps maintain excellent guest experiences. Embracing feedback and continuously updating local knowledge can further enhance service quality and guest satisfaction.

What are the key skills and qualifications needed to thrive as an Assistant Concierge Manager, and why are they important?

To thrive as an Assistant Concierge Manager, you need a solid background in hospitality management, customer service, and a working knowledge of local attractions and services, often supported by a hospitality degree or equivalent experience. Familiarity with property management systems (PMS), booking platforms, and guest communication tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and a keen attention to detail help individuals excel in this role. These competencies are crucial for ensuring guest satisfaction, coordinating services efficiently, and maintaining the high standards expected in luxury hospitality environments.

What is the difference between Assistant Concierge Manager vs Concierge Supervisor?

AspectAssistant Concierge ManagerConcierge Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality background
Work EnvironmentHotels, luxury residences, resortsHotels, luxury properties, cruise ships
Employer & IndustryHospitality industry, luxury service providersHospitality industry, hotel management
Search & Comparison IntentRoles involving assisting guests and managing concierge teamsRoles focused on supervising concierge staff and operations

The Assistant Concierge Manager and Concierge Supervisor roles both operate within the hospitality industry, focusing on guest services. The Assistant Concierge Manager typically has broader responsibilities, including supporting the concierge team and handling guest inquiries, while the Concierge Supervisor mainly oversees daily operations and staff management. Both positions require customer service experience and are found in similar work environments, but their scope and focus differ slightly.

What are Assistant Concierge Managers?

Assistant Concierge Managers are hospitality professionals who support the Concierge Manager in overseeing the concierge team and ensuring guests receive exceptional service. They help manage guest inquiries, coordinate special requests, and provide recommendations for local attractions, dining, and events. Additionally, they assist in training and supervising concierge staff, resolving guest issues, and maintaining high service standards. Their goal is to enhance the guest experience and contribute to the smooth operation of the hotel's front-of-house services.
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What cities are hiring for Assistant Concierge Manager jobs? Cities with the most Assistant Concierge Manager job openings:
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Assistant Concierge Manager jobs near you
Infographic showing various Assistant Concierge Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,758 per year, or $23.4 per hour.
Concierge

Concierge

Seaport Hotel

Boston, MA • On-site

$16.75 - $21.75/hr

Full-time

Re-posted 3 days ago

Job description

Overview

Scope of Position

You will play an important role in the perception of our service quality, with the opportunity to go well beyond guest expectations of superior service.  Supporting all services in the Hotel lobby, the friendly atmosphere you and the lobby team create will help ensure guest satisfaction and their intent to return, which will maximize revenue and serve as your benchmark of success.  You will report directly to the Concierge Manager with indirect reports to the Guest Services Manager on Duty and the Director of Guest Services.

Schedule Requirements

The operation is 24 hours a day 7 days a week, inclusive of all holidays.  While the company will make every attempt to create a work and life balance, all team members may be required to work extended shifts and additional days based on business demands. 

Responsibilities

Essential Functions

  • Meet and greet guests, patrons, and visitors.
  • Maintain updated knowledge of city events, restaurant recommendations and regional tourist and travel information
  • Handle and accommodate all guest requests in a timely manner (i.e., reservations, ticket purchases, directions, etc.)
  • Assist fellow team members with greeting, registering and luggage transport and storage as needed.
  • Responsible for practicing, managing, and promoting our Mission and Values so that it becomes an intricate part of the everyday operations.
  • Ensure adequate inventory of supplies i.e., booklets, guides, maps, brochures, and front office stationery.
  • Rotate job with positions located in hotel on a regularly scheduled basis.
  • Competes any duties and projects assigned by Chef Concierge.
  • Assist guests checking in and checking out

Required Job Knowledge and Skills

  • Prior concierge, guest services, or related experience.
  • Intimate knowledge of Boston's modes of transportation, social and cultural events, stores, restaurants, sightseeing and general services.
  • Exceptional verbal communication skills.
  • Exceptional customer service skills along with great problem-solving skills.
  • Computer experience required.
  • Additional languages preferred.
  • Dedication to perform and foster Seaport's mission and values.
  • Ability to stand for long periods.
  • Ability to lift 35lbs. 

Supportive Functions

  • In addition to the performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the Chef Concierge / Director of Guest Services based upon the requirements of the hotel.
  • Maintain regular attendance in compliance with hotel standards.
  • Adhere to hotel rules and regulations for safe and efficient operations.
  • Foster a culture of trust and respect.
  • Live Seaport Hotel's Core Principles:
    • Seek to warmly greet everyone
    • Engage in active communication
    • Anticipate guest needs
    • Promote creativity and connections
    • Openly inquire about guest satisfaction
    • Respond with passion and commitment
    • Thank each guest and each other
Qualifications

Experience:

  • At least 1-year Hotel Operations experience
  • Previous Front Office experience in an Upscale or Luxury property preferred
  • Previous customer service and comprehensive computer experience

Education:

  • High School diploma, general education degree or international equivalent preferred.
  • College degree or equivalent work experience

Language Skills:

  • Fluency of the English language is strongly preferred.
  • Ability to understand and compose instructions, memos, and short correspondence.
Employment Type: FULL_TIME

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