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Assistant Concierge Manager Jobs (NOW HIRING)

Stratton Amenities

Lead Concierge

Dallas, TX

$16 - $17/hr

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

Stratton Amenities

Lead Concierge

Austin, TX · On-site

$17 - $18/hr

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

AppFolio

Associate Manager, Concierge

Richardson, TX · On-site

$97K/yr

As the Associate Manager for the LiveEasy Concierge (Inside Sales) team, you will serve as a ... Report on team performance to management and provide operational insights that assist with broader ...

LIVunLtd

LIV- Lead Concierge

New York, NY · On-site

$17 - $19/hr

As the Lead Concierge, you will serve as the main point of contact for all things related to concierge requests and assist in managing the Lifestyle Associate/s. Internally, we refer to this position ...

LIVunLtd

LIV- Lead Concierge

New York, NY

$17 - $19/hr

As the Lead Concierge, you will serve as the main point of contact for all things related to concierge requests and assist in managing the Lifestyle Associate/s. Internally, we refer to this position ...

Trademark Property Company

Concierge

Atlanta, GA

$15 - $19.25/hr

We don't just manage properties; we curate experiences. If you want a career that is as dynamic and ... Events & Administration : Assist with VIP events and coordinate party room bookings, including ...

Trademark Property Company

Concierge

Atlanta, GA · On-site

$15 - $19.25/hr

We don't just manage properties; we curate experiences. If you want a career that is as dynamic and ... Events & Administration : Assist with VIP events and coordinate party room bookings, including ...

AppFolio, Inc.

Associate Manager, Concierge

Dallas, TX · On-site

$97K/yr

As the Associate Manager for the LiveEasy Concierge (Inside Sales) team, you will serve as a ... Report on team performance to management and provide operational insights that assist with broader ...

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Assistant Concierge Manager information

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How much do assistant concierge manager jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for assistant concierge manager in the United States is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.52 per hour, depending on experience, location, and employer.

What are some common challenges faced by an Assistant Concierge Manager and how can they be addressed?

Assistant Concierge Managers often juggle multiple guest requests while ensuring high service standards, which can be challenging during peak periods. Effective time management, clear communication, and proactively anticipating guest needs are key to overcoming these challenges. Collaborating closely with other departments and training team members to handle high-pressure situations smoothly also helps maintain excellent guest experiences. Embracing feedback and continuously updating local knowledge can further enhance service quality and guest satisfaction.

What are the key skills and qualifications needed to thrive as an Assistant Concierge Manager, and why are they important?

To thrive as an Assistant Concierge Manager, you need a solid background in hospitality management, customer service, and a working knowledge of local attractions and services, often supported by a hospitality degree or equivalent experience. Familiarity with property management systems (PMS), booking platforms, and guest communication tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and a keen attention to detail help individuals excel in this role. These competencies are crucial for ensuring guest satisfaction, coordinating services efficiently, and maintaining the high standards expected in luxury hospitality environments.

What is the difference between Assistant Concierge Manager vs Concierge Supervisor?

AspectAssistant Concierge ManagerConcierge Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality background
Work EnvironmentHotels, luxury residences, resortsHotels, luxury properties, cruise ships
Employer & IndustryHospitality industry, luxury service providersHospitality industry, hotel management
Search & Comparison IntentRoles involving assisting guests and managing concierge teamsRoles focused on supervising concierge staff and operations

The Assistant Concierge Manager and Concierge Supervisor roles both operate within the hospitality industry, focusing on guest services. The Assistant Concierge Manager typically has broader responsibilities, including supporting the concierge team and handling guest inquiries, while the Concierge Supervisor mainly oversees daily operations and staff management. Both positions require customer service experience and are found in similar work environments, but their scope and focus differ slightly.

What are Assistant Concierge Managers?

Assistant Concierge Managers are hospitality professionals who support the Concierge Manager in overseeing the concierge team and ensuring guests receive exceptional service. They help manage guest inquiries, coordinate special requests, and provide recommendations for local attractions, dining, and events. Additionally, they assist in training and supervising concierge staff, resolving guest issues, and maintaining high service standards. Their goal is to enhance the guest experience and contribute to the smooth operation of the hotel's front-of-house services.
More about Assistant Concierge Manager jobs
What cities are hiring for Assistant Concierge Manager jobs? Cities with the most Assistant Concierge Manager job openings:
What states have the most Assistant Concierge Manager jobs? States with the most job openings for Assistant Concierge Manager jobs include:
What job categories do people searching Assistant Concierge Manager jobs look for? The top searched job categories for Assistant Concierge Manager jobs are:
Assistant Concierge Manager jobs near you
Infographic showing various Assistant Concierge Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,758 per year, or $23.4 per hour.
Lead Concierge

Lead Concierge

Stratton Amenities

Dallas, TX

$16 - $17/hr

Full-time

Re-posted 2 hours ago

Stratton Amenities rating

3.2

Company rating: 3.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Stratton Amenities, a provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Front Desk Supervisor to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.

The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating exemplary experiences.

Key Responsibilities:

  • Act as the face of the property and leading by example
  • Facilitate communication between the property manager and the concierge team
  • Exceed expectations by providing anticipatory service and smooth accommodations
  • Address resident concerns and complaints promptly and professionally
  • Conduct weekly meetings with the property manager to identify areas for improvement
  • Manage team schedules and oversee weekly payroll
  • Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
  • Implement and enforce accountability measures, disciplinary action, and performance coaching
  • Develop and implement new SOPs to continually improve concierge operations
  • Foster a positive work culture and environment
  • Enforce uniform and grooming standards
  • Participate in monthly regional director calls

Position Requirements:

  • A passion for delivering exceptional service and hospitality
  • Excellent verbal and written communication skills
  • Strong problem-solving and leadership abilities
  • Outstanding relationship-building skills
  • Ability to maintain confidentiality
  • A sense of pride and ownership in the position and property
  • Ability to respond quickly and genuinely to residents’ and guests’ requests
  • At least five years of hospitality experience
  • Exceptional interpersonal skills and guest service abilities
  • Organized, proactive, productive, and self-motivated with a positive attitude
  • Ability to maintain a neat and professional appearance
  • Ability to think clearly and make concise decisions under pressure

Other Responsibilities:

  • Build rapport and relationships with residents
  • Maintain professional telephone etiquette and message delivery
  • Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
  • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  • Assist in scheduling and completing amenities’ requests
  • Escort individuals as necessary
  • Walk the premises to ensure the highest standards are being met
  • Perform all other duties as assigned by the property manager or per property SOP’s
  • Flexibility to work nights, weekends, and holidays

Qualifications:

  • Leadership and supervisory skills and experience
  • Training and development experience
  • Exceptionally enthusiastic and positive individual
  • 2 years’ experience in Hospitality, Multifamily or Upscale Hotel
  • 2 years’ experience in a busy luxury retail environment
  • Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.



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