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Assistant Concierge Manager Jobs (NOW HIRING)

Stratton Amenities

Concierge Operations Manager

Boston, MA · On-site

$62K - $70K/yr

Stratton Amenities, a leader in delivering unparalleled front desk concierge and amenity management ... Assist with site visits and client introductions • Attend local industry events to promote ...

Stratton Amenities

Lead Concierge

Austin, TX · On-site

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

Stratton Amenities

Lead Concierge

Langhorne, PA · On-site

$19/hr

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

Stratton Amenities

Lead Concierge

Allen, TX · On-site

$17 - $18/hr

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

Stratton Amenities

Lead Concierge

East White Plains, NY · On-site

$21 - $22/hr

This role serves as the primary on-site leader and liaison between property management and the ... Assist with coordinating amenity and resident service requests • Escort residents, guests, or ...

Stratton Amenities

Lead Concierge

Atlanta, GA

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

Stratton Amenities

Lead Concierge

Seattle, WA · On-site

$24/hr

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

Stratton Amenities

Lead Concierge

Flower Mound, TX · On-site

$18/hr

This role serves as the primary on-site leader and liaison between property management and the ... Assist with coordinating amenity and resident service requests • Escort residents, guests, or ...

Stratton Amenities

Lead Concierge

Austin, TX · On-site

$45K/yr

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

Stratton Amenities

Lead Concierge

Dallas, TX · On-site

$17 - $17.50/hr

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

Stratton Amenities

Lead Concierge

Austin, TX · On-site

$22/hr

Manage team schedules and oversee weekly payroll * Hold monthly staff meetings and conduct one-on ... security * Assist in scheduling and completing amenities' requests * Escort individuals as ...

LIVunLtd

LIV- Lead Concierge

New York, NY · On-site

$17 - $19/hr

As the Lead Concierge, you will serve as the main point of contact for all things related to concierge requests and assist in managing the Lifestyle Associate/s. Internally, we refer to this position ...

Trademark Property Company

Concierge

Atlanta, GA

$15 - $19.25/hr

We don't just manage properties; we curate experiences. If you want a career that is as dynamic and ... Events & Administration : Assist with VIP events and coordinate party room bookings, including ...

LIVunLtd

LIV- Lead Concierge

New York, NY

$17 - $19/hr

As the Lead Concierge, you will serve as the main point of contact for all things related to concierge requests and assist in managing the Lifestyle Associate/s. Internally, we refer to this position ...

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Assistant Concierge Manager information

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How much do assistant concierge manager jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for assistant concierge manager in the United States is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.52 per hour, depending on experience, location, and employer.

What are some common challenges faced by an assistant concierge manager and how can they be addressed?

Assistant Concierge Managers often juggle multiple guest requests while ensuring high service standards, which can be challenging during peak periods. Effective time management, clear communication, and proactively anticipating guest needs are key to overcoming these challenges. Collaborating closely with other departments and training team members to handle high-pressure situations smoothly also helps maintain excellent guest experiences. Embracing feedback and continuously updating local knowledge can further enhance service quality and guest satisfaction.

What are the key skills and qualifications needed to thrive as an assistant concierge manager?

To thrive as an Assistant Concierge Manager, you need a solid background in hospitality management, customer service, and a working knowledge of local attractions and services, often supported by a hospitality degree or equivalent experience. Familiarity with property management systems (PMS), booking platforms, and guest communication tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and a keen attention to detail help individuals excel in this role. These competencies are crucial for ensuring guest satisfaction, coordinating services efficiently, and maintaining the high standards expected in luxury hospitality environments.

What is the difference between Assistant Concierge Manager vs Concierge Supervisor?

AspectAssistant Concierge ManagerConcierge Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality background
Work EnvironmentHotels, luxury residences, resortsHotels, luxury properties, cruise ships
Employer & IndustryHospitality industry, luxury service providersHospitality industry, hotel management
Search & Comparison IntentRoles involving assisting guests and managing concierge teamsRoles focused on supervising concierge staff and operations

The Assistant Concierge Manager and Concierge Supervisor roles both operate within the hospitality industry, focusing on guest services. The Assistant Concierge Manager typically has broader responsibilities, including supporting the concierge team and handling guest inquiries, while the Concierge Supervisor mainly oversees daily operations and staff management. Both positions require customer service experience and are found in similar work environments, but their scope and focus differ slightly.

What is an assistant concierge manager?

Assistant Concierge Managers are hospitality professionals who support the Concierge Manager in overseeing the concierge team and ensuring guests receive exceptional service. They help manage guest inquiries, coordinate special requests, and provide recommendations for local attractions, dining, and events. Additionally, they assist in training and supervising concierge staff, resolving guest issues, and maintaining high service standards. Their goal is to enhance the guest experience and contribute to the smooth operation of the hotel's front-of-house services.
More about Assistant Concierge Manager jobs
What cities are hiring for Assistant Concierge Manager jobs? Cities with the most Assistant Concierge Manager job openings:
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Assistant Concierge Manager jobs near you
Infographic showing various Assistant Concierge Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $48,758 per year, or $23.4 per hour.

Concierge Operations Manager

Stratton Amenities

Boston, MA • On-site

$62K - $70K/yr

Part-time

Re-posted 5 days ago

Stratton Amenities rating

3.2

Company rating: 3.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description


Stratton Amenities, a leader in delivering unparalleled front desk concierge and amenity management services, is on the lookout for a motivated and dynamic individual to enhance our team as a Regional Concierge Operations Manager for the Boston region. This role demands a strong commitment to delivering exceptional hospitality experiences, fostering lasting relationships with clients, effectively managing hospitality teams, and ensuring the delivery of premium hospitality services.
Primary Responsibilities - Operations Focus
• Oversee daily operations at multiple properties across the Boston region
• Hire, train, and support concierge, courtesy patrol, and porter teams
• Conduct regular site visits and ensure service delivery meets brand standards
• Build strong, long-term relationships with clients through proactive communication and support
• Lead performance reviews, team check-ins, and disciplinary actions when needed
• Handle onboarding for new team members and property startups
• Provide emergency response and coverage support. This is a 24/7 operation and flexibility is required
• Partner with internal departments to address staffing, scheduling, and payroll needs
• Maintain a strong culture of accountability and hospitality among all team members
Secondary Responsibility - Business Development Support
• Support regional growth by identifying new property opportunities and monitoring market trends
• Assist with site visits and client introductions
• Attend local industry events to promote Stratton's services and build visibility
• Serve as a representative of the Stratton brand in the Boston market
Qualifications & Skills
• High emotional intelligence and a passion for service and hospitality
• Minimum 3 years of experience in hospitality or operations management, preferably multi-site
• Excellent leadership and team development skills
• Strong written and verbal communication abilities
• Organized and able to manage multiple priorities across sites
• Entrepreneurial mindset with the ability to work both independently and collaboratively
• Experience in luxury residential, hotel, or multifamily services preferred
Requirements
• Must reside in Boston.
• Flexible availability, including evenings, weekends, and on-call emergencies
• Reliable transportation required (mileage reimbursement provided)
• Proficiency in Microsoft Office and comfort using basic reporting tools
Stratton Amenities is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, religion, gender, age or disability.

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