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Applications Manager Jobs (NOW HIRING)

GENERAL SUMMARY The Applications Manager's role is to supervise and maintain the organization's repository of software applications through best practices and the appropriate staffing and management ...

The Applications Manager is also responsible for planning and coordinating the processes required for the provision of user applications and systems necessary for business operations. This individual ...

Applications Manager

Herndon, VA · On-site

$146K - $234K/yr

Responsibilities We are seeking a highly skilled and innovative Applications Manager to join our team in the greater DMV area, supporting the Army National Guard. Key Responsibilities * Direct ...

The Senior Applications Manager plays a critical role in expanding our semiconductor business across the United States. This role partners closely with semiconductor OEMs and end users to solve ...

The Applications Manager will also serve as the liaison between the business unit management team requesting projects and software programmers. Specific job function: Owner of the SDLC (System ...

Applications Management & Strategy: Oversee the administration, optimization, and maintenance of all business applications, including ERP, MES, and other software tools. Develop strategies for ...

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How much do applications manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for applications manager in the United States is $121,466.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,500.00 and $142,000.00 per year, depending on experience, location, and employer.

What are some typical challenges an Applications Manager faces when coordinating between IT and business teams?

Applications Managers often encounter the challenge of translating business needs into technical requirements. Bridging communication gaps between non-technical stakeholders and IT professionals requires strong interpersonal skills and the ability to manage expectations on both sides. Additionally, they must prioritize competing demands while ensuring application stability, security, and performance. Navigating these complexities effectively leads to smoother project delivery and enhances cross-functional collaboration.

What is an Applications Manager?

An Applications Manager is a professional responsible for overseeing the development, implementation, and maintenance of software applications within an organization. They coordinate with IT teams, vendors, and business stakeholders to ensure applications meet business needs and function efficiently. Applications Managers also handle troubleshooting, upgrades, and user support, often managing a team of application specialists or analysts. Their role is crucial in ensuring software applications are secure, up-to-date, and aligned with organizational objectives.

What is the difference between Applications Manager vs Software Developer?

AspectApplications ManagerSoftware Developer
CredentialsBachelor's in IT, Computer Science, or related field; often certifications in project management or specific applicationsBachelor's in Computer Science, Software Engineering, or related field; programming certifications optional
Work EnvironmentOversees application teams, manages projects, liaises with stakeholdersDevelops, codes, tests software applications, often in a team or solo
Industry UsageCommon in IT departments, enterprise software managementCommon in software development firms, tech companies
Search & Comparison IntentUnderstanding management roles in applicationsUnderstanding development roles in software projects

The Applications Manager focuses on overseeing application operations, managing teams, and ensuring project delivery, while the Software Developer concentrates on designing, coding, and testing software solutions. Both roles require technical knowledge, but their responsibilities and work environments differ significantly.

What are the key skills and qualifications needed to thrive as an Applications Manager, and why are they important?

To thrive as an Applications Manager, you need expertise in software development lifecycle management, application deployment, and a background in computer science or a related field. Familiarity with enterprise application platforms (such as SAP, Oracle, or Salesforce), ITIL certification, and project management tools like Jira are typically required. Strong leadership, problem-solving, and communication skills help coordinate teams and manage stakeholder expectations effectively. These skills ensure that business-critical applications are delivered reliably, efficiently, and in alignment with organizational goals.
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Applications Manager

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago


AAA The Auto Club Group rating

7.5

Company rating: 7.5 out of 10

Based on 273 frontline employees who took The Breakroom Quiz

194th of 260 rated insurance


Job description

Applications Manager
As our Application Line Manager leading our Customer Experience Product team you will oversee a team of approximately 20 Dev Ops Engineers who develop, enhance, and maintain our call center technology systems and services. You, your peers, and your teams will work closely with our Product Owner and our business leaders as we support their strategic roadmaps and operational backlog. Teams are responsible for working in an agile development environment, utilizing a variety of technology platforms. We expect our teams to leverage our technical expertise to help design solutions for the needs and opportunities our business leaders present. Our consolidated efforts support the growth, service quality and profitably goals on our Corporate Scorecard.

What You'll Do

  • Every day, you will begin by checking for any enterprise impacting issues or outages and success of changes completed the night before both by your own team and by other Infrastructure teams especially those impacting the endpoints.
  • You will address any issues; you are responsible for directing the restoration of service with your team or participating with your peers in other service restoration activities.
  • The rest of your time will be spent on typical people-management tasks. You will conduct one-on-one meetings with your employees, enforce company policies, manage time and attendance, do performance reviews, determine pay increases, hire as needed and conduct terminations if necessary. You will also set and track individual and team goals.
  • You'll manage or conduct new contract negotiations and renewals, hardware and software purchases required to support approved Initiatives and projects.
  • You'll accomplish your work each day, by using numerous Microsoft tools: Office, Exchange, Teams, etc. We also use Everbridge to manage on-call rotations and BMC Helix ITSM to manage incidents and tickets.
  • Daily you will manage technical resources on agile product teams
  • You'll be responsible for the delivery and execution of new system capabilities, improvement implementations, system consolidations, as well as support activities.
  • You'll collaborate with business SMEs, IS colleagues and vendor partners to ensure that capabilities are delivered quality and efficiency and in alignment with business expectations.

What You'll Need

  • You have a four-year college degree in Information Systems, technology or related area of computer science or equivalent work experience.
  • To thrive in this role, you must have prior work experience in a senior role within the Call Center Technology space, with Call Center as a Service (CCaaS) / Genesys Cloud preferred. This will enable you to fully understand our systems and, in turn, be able to accurately evaluate the work your team is doing.
  • You'll need experience working in the development space. Call Center Technology development, including Genesys Cloud is preferred.
  • You have experience planning, designing, and deploying technology projects and capabilities.
  • To be successful in this position you will need strong leadership skills that can energize multi-disciplined work teams to respond to business needs.
  • You have extensive management skills, including interviewing, mentoring, staff development, goal setting, and performance management.
  • You should have at least three years of experience managing a team of 10 or more people in some type of DevOps role. If you can manage 10 people, you can manage 20. And after three years, you should have determined your management style and be able to explain how you would handle various challenges that managers often face.
  • You should be a clear and effective communicator. This means that you can prioritize the information you take in as well as what you send out. You read and respond to the important messages first, you share pertinent information in a clear and concise way, and you make sure that information flows where it needs to go. If someone needs an important answer from you, they never have to ask you a second time.
  • You have strong verbal and written communication skills, with an ability to express complex technical concepts in business terms.

#LI-LD1

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match AND Pension

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify


What AAA The Auto Club Group employees say

Pay

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Hours and flexibility

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Get the full story on Breakroom


American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

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