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Application Support Jobs in Texas (NOW HIRING)

campus4tech

Application Support Analyst

Houston, TX · On-site

Job Title- Application Support Analyst - Marketing & Sales (AMS) Location- Houston, TX, United States, 77002 Reporting Type- Onsite Duration: 35 Months The ideal candidate is a junior to mid-level ...

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All JobsApplication Support JobsApplication Support Jobs in Texas

Application Support information

See Texas salary details

$28.9K

$150.2K

$191.9K

How much do application support jobs pay per year?

As of Jun 27, 2026, the average yearly pay for application support in Texas is $150,172.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,800.00 and $191,000.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What Does an Application Support Do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are Application Support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an Application Support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an Application Support Specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Texas? The most popular types of Application Support jobs in Texas are:
What are popular job titles related to Application Support jobs in Texas? For Application Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Texas look for? The top searched job categories for Application Support jobs in Texas are:
What cities in Texas are hiring for Application Support jobs? Cities in Texas with the most Application Support job openings:
Application Support jobs near you
Application Support Developer

Application Support Developer

OneSource Virtual

Coppell, TX • On-site, Remote

Full-time

Posted 5 days ago

Job description

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions - all in one place.
Position Summary/Objective
The Application Support Developer provides technical support and development assistance for OSV's enterprise application portfolio, including platforms used by our BPaaS Operations team. This role requires hands-on technical capability across a modern stack-including C#/.NET, SQL Server, Salesforce, and Workday-paired with a customer service orientation and the ability to learn quickly in a fast-paced environment. The ideal candidate is a self-directed problem solver who takes end-to-end ownership of issues through resolution and communicates clearly with both technical and business audiences.
Essential Functions/Duties/Responsibilities
  • Deliver timely, high-quality technical support for OSV enterprise applications, serving as a responsive point of contact for issues and questions.
  • Investigate and resolve application issues by identifying root cause and coordinating with the development team on technical solutions.
  • Partner with development teams and product owners to identify, document, and prioritize defects; maintain current knowledge of features and work in progress across assigned product areas.
  • Log, track, and manage support tickets with internal teams and external vendors through resolution, maintaining clear documentation throughout.
  • Support the design, testing, and documentation of new and existing application features, enhancements, and bug fixes as assigned.
  • Develop and maintain skills in cloud-based technologies including Workday and Salesforce; develop and execute data scripts as needed.
  • Perform development work to resolve application defects and partner with development teams on testing and deployment of fixes.
  • Proactively monitor production applications and escalate emerging issues before they impact customers.
  • Produce clear, well-organized technical documentation for both business and technical audiences.

Competencies
  • Accountability: Work is thorough, complete, and high quality; sets accurate time estimates and communicates proactively when timelines shift.
  • Technical problem-solving: Able to understand and explain complex concepts in their area of knowledge, identify root cause, and develop practical solutions.
  • Communication: Communicates effectively in writing and verbally with team members, customers, and management; documents solutions clearly.
  • Collaboration: Works effectively with others to solve problems; proactively seeks help and shares knowledge across the team.
  • Adaptability: Flexible and effective in a changing environment; able to multitask, reprioritize, and operate with minimal supervision.
  • Business awareness: Understands the business implications of technical decisions and considers customer impact when evaluating solutions.

Supervisory Responsibility
This role does not have supervisory responsibilities.
Qualifications and Experience
  • Bachelor's degree in Computer Science, Information Technology, or a related field required.
  • 1-2 years of experience in software development, application support, or a related technical role preferred.
  • Proficiency constructing SQL queries of moderate complexity; experience with T-SQL and stored procedures.
  • Solid understanding of object-oriented programming principles.
  • Experience developing or consuming web services (SOAP, REST, JSON, XML).
  • Genuine passion for technology and continuous learning.

Preferred Skills
  • Salesforce platform development or administration experience.
  • Familiarity with Workday integration or reporting.
  • Experience with issue tracking platforms such as Zendesk, Jira, or ServiceNow.
  • Exposure to Azure DevOps or similar Agile project management tools.

#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

Apply