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Application Support Jobs in Dallas, TX (NOW HIRING)

BravoTech

Application Support Analyst

Irving, TX · On-site

Application Support Analyst Location: Hybrid About the Role We are seeking an experienced Application Support Analyst to provide Level 1 and Level 2 production support for critical enterprise ...

City IT

Application Support Specialist

Dallas, TX · On-site

Summary Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via ...

New

Forhyre

.Net Application Support Lead

Dallas, TX

Net Application Support Lead to provide enterprise-level assistance to our customers. Ultimately, you will be a person that our customer's trust. They will rely on you to provide timely and accurate ...

City IT

Application Support Specialist

Dallas, TX

Summary Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via ...

New

E*Pro, Inc.

Pega Application Support

Plano, TX

$53.75 - $70.50/hr

We are looking for Pega Application support @ Plano, TX on Full time/permanent employment. Please find below the details of the position. ===== NO THIRD PARTY SUBCONTRACTING FOR THIS POSITION No Visa ...

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All JobsApplication Support JobsApplication Support Jobs in Dallas, TX

Application Support information

See Dallas, TX salary details

$30.8K

$160.1K

$204.6K

How much do application support jobs pay per year?

As of Jul 31, 2026, the average yearly pay for application support in Dallas, TX is $160,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,300.00 and $203,700.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What Does an Application Support Do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are Application Support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an Application Support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an Application Support Specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Dallas, TX? The most popular types of Application Support jobs in Dallas, TX are:
What are popular job titles related to Application Support jobs in Dallas, TX? For Application Support jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Dallas, TX look for? The top searched job categories for Application Support jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Application Support jobs? Cities near Dallas, TX with the most Application Support job openings:
Application Support jobs near you
Infographic showing various Application Support job openings in Dallas, TX as of July 2026, with employment types broken down into 78% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $160,132 per year, or $77 per hour.

Application Support Analyst

BravoTech

Irving, TX • On-site

Full-time

Re-posted 17 days ago

Job description


Application Support Analyst
Location: Hybrid
About the Role
We are seeking an experienced Application Support Analyst to provide Level 1 and Level 2 production support for critical enterprise applications that support warehouse, supply chain, and business operations. In this role, you'll troubleshoot application issues, manage ServiceNow incidents, monitor system performance, and collaborate with technical teams to ensure reliable, high-quality application support.
The ideal candidate has strong production support experience, excellent customer service skills, and enjoys solving technical problems in a fast-paced environment.
What You'll DoProduction Support
  • Provide Level 1 and Level 2 application support for enterprise business applications.
  • Monitor production systems and resolve application issues while meeting established SLAs.
  • Troubleshoot application, system, and user-related incidents and escalate complex issues when necessary.
  • Perform root cause analysis and support continuous service improvements.
  • Coordinate with onshore and offshore support teams to ensure timely issue resolution.
Incident & Service Management
  • Manage incidents and service requests using ServiceNow.
  • Document, prioritize, track, and update tickets throughout the support lifecycle.
  • Communicate issue status and resolutions with end users and business stakeholders.
  • Maintain accurate documentation of incidents, resolutions, and recurring issues.
  • Support IT service management (ITSM) processes and best practices.
Application & Business Support
  • Support enterprise applications, including warehouse management, integration, CRM, and ERP-related platforms.
  • Analyze user issues and recommend effective technical solutions.
  • Identify system, process, and data quality improvement opportunities.
  • Assist with application testing, system changes, and production deployments.
  • Promote self-service reporting and analytics tools where appropriate.
Collaboration & Continuous Improvement
  • Partner with IT teams and business users to improve application performance and user experience.
  • Follow IT standard operating procedures and security requirements.
  • Participate in knowledge sharing, documentation, and process improvement initiatives.
  • Provide exceptional customer service while supporting a dynamic business environment.
Requirements
  • Must have strong support experience with at least one of the following applications: Blue Yonder, WMS, IBM Sterling OMS, Manhattan OMS, iSeries, eComm, or Salesforce
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 3-4 years of application, systems, or technical production support experience.
  • Experience supporting enterprise applications in a production environment.
  • Hands-on experience with ServiceNow or similar ITSM platforms.
  • Experience supporting 100+ end users in both local and remote environments.
  • Strong troubleshooting, problem-solving, and analytical skills.
  • Experience managing incidents, service requests, and SLA-driven support processes.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Ability to collaborate effectively with technical teams and business stakeholders.
  • Willingness to participate in weekend or holiday support as business needs require.
Preferred Qualifications
  • Experience supporting BY Warehouse Management (BY WMS/Blue Yonder WMS).
  • Experience with IBM i (iSeries/AS400), Salesforce, Boomi, or similar enterprise applications.
  • Experience supporting distribution, logistics, manufacturing, or supply chain environments.
  • Familiarity with ITIL and IT service management best practices.
  • Experience working with global onshore and offshore support teams.
  • Knowledge of application monitoring, production operations, and change management processes.
Why Join Us?
You'll become part of a collaborative technology team responsible for supporting mission-critical business applications that keep operations running efficiently. This role offers the opportunity to work with modern enterprise platforms while helping drive continuous improvement, operational excellence, and outstanding customer service.
If you're passionate about application support, problem-solving, and delivering exceptional service, we'd love to hear from you. Apply today!
Meet Your Recruiter
Hailey Pacha
Text me about this job - 972-419-1627
Please include your name and Job Title in your Text.
Thanks!
  • 972-419-1627
  • hpacha@bravotech.com

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