ZipRecruiter

Log In

1

Application Support Analyst Jobs in Dallas, TX (NOW HIRING)

BravoTech

Application Support Analyst

Irving, TX · On-site

Application Support Analyst Location: Hybrid About the Role We are seeking an experienced Application Support Analyst to provide Level 1 and Level 2 production support for critical enterprise ...

IRMI

Software Support Analyst - Hybrid

Dallas, TX · Hybrid

Software Support Analyst DFW Area | IT Department | Hybrid (Up to 3 Remote Days/Week) Are you the ... This is an excellent opportunity for someone looking to grow a career in application support ...

IRMI

Software Support Analyst - Hybrid

Dallas, TX · On-site

This is an excellent opportunity for someone looking to grow a career in application support ... log analysis Why IRMI? Hybrid work environment (up to 3 remote days per week) Robust benefits ...

Harris

Support Analyst

Allen, TX · On-site

$60K - $70K/yr

Support Analyst Harris Govern - Allen, Texas Harris Govern is a software provider for the property tax and appraisal industry. We place a high value on customer relationships to promote 'customers ...

next page

Showing results 1-20

All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Dallas, TX

Application Support Analyst information

See Dallas, TX salary details

$15

$38

$69

How much do application support analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for application support analyst in Dallas, TX is $38.88, according to ZipRecruiter salary data. Most workers in this role earn between $28.99 and $44.23 per hour, depending on experience, location, and employer.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Dallas, TX?

For Application Support Analyst jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Dallas, TX look for?

The top searched job categories for Application Support Analyst jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Application Support Analyst jobs?

Cities near Dallas, TX with the most Application Support Analyst job openings:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,208 per year, or $39 per hour.

Application Support Analyst

BlueSky Resource Solutions

Irving, TX • On-site

Other

Posted 4 days ago

Job description

JOB DESCRIPTION
POSITION SUMMARY
The Application Support Analyst is responsible for providing production support for applications used throughout the business. This individual will serve as a key support resource across multiple enterprise systems, including Salesforce, Sterling OMS, Blue Yonder WMS, Boomi, Karmak, and iSeries.
The primary responsibility is to manage incoming incidents, service requests, and user inquiries through ServiceNow. The analyst will document the user’s issue, investigate the underlying cause, determine the appropriate resolution, communicate status, and escalate unresolved incidents when necessary.
The Application Support Analyst will provide Level 2 support and help ensure incidents and service requests are resolved within established SLAs and operating procedures.
ESSENTIAL RESPONSIBILITIES

  • Provide production support for enterprise applications, with a primary emphasis on Salesforce and Sterling OMS.
  • Receive, investigate, classify, and resolve application incidents and service requests.
  • Troubleshoot order failures, stuck or exception statuses, integration issues, and other production problems.
  • Perform Level 2 investigation, triage, diagnosis, and resolution.
  • Escalate complex or unresolved incidents to Level 3 Application Support or Engineering.
  • Log incidents and service requests while maintaining complete and accurate records.
  • Document symptoms, investigation steps, resolutions, progress, and status within ServiceNow.
  • Ensure incidents and service requests are addressed within established SLAs.
  • Keep users and relevant stakeholders informed throughout the resolution process.
  • Perform daily ticket analysis and maintenance.
  • Monitor, test, and troubleshoot user-related and system-related application problems.
  • Analyze user needs and identify practical solutions.
  • Identify gaps in applications or business processes that could create data or performance issues.
  • Follow standard IT operating procedures and information-security requirements.
  • Work with onshore and offshore team members to track activities on a daily and weekly basis.
  • Collaborate with IT teams and business partners to resolve incidents and improve application support.
  • Share ideas for improving production-support practices, processes, and service quality.
  • Maintain a high level of customer satisfaction with business users.
  • Adapt to changing priorities within a fast-paced enterprise environment.
  • Perform other duties as assigned.


GENERAL ATTRIBUTES

  • Detail-oriented, organized, responsible, and service-focused.
  • Able to prioritize multiple incidents and requests effectively.
  • Able to work independently and collaboratively with limited supervision.
  • Strong analytical and problem-solving abilities.
  • Strong interpersonal, written, and verbal communication skills.
  • Able to protect confidential business and system information.
  • Adaptable and comfortable working in a changing environment.
  • Willing to support weekend or holiday coverage if future business needs require it.

Apply