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Application Support Analyst Jobs in Austin, TX (NOW HIRING)

NEOGOV

IT Application Support Analyst

San Marcos, TX · On-site

The IT Application Support Analyst is responsible for maintaining and enhancing the county's Judicial/Law Enforcement/Jail databases and application environment, serving as a project lead and ...

Hirekeyz Inc

CADD Application Support

Austin, TX · On-site

Role: CADD Application Support Location: Austin TX 78744 Duration: Long Term Contract * Minimum ... The IT Division of TxDOT is seeking experienced support analysts to provide operation, management ...

Danaher

Application Support Scientist

Austin, TX · On-site

The Application Scientist supports LC-MS product demonstrations, application development, technical ... D. in Chemistry, Biochemistry, Analytical Chemistry, or related life sciences field * 2+ Experience ...

ADP, Inc.

Application Support Specialist

Austin, TX · On-site

$60 - $90/hr

What we're looking for Required * 3+ years in application support, product support, technical training, or IT support for a business application * Demonstrated ability to learn a complex system ...

Dlapiper

Litigation Support Analyst

Austin, TX · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm ... Processes ESI through sophisticated technology application for data analysis, such as Clearwell.

CSC Corptax

Technical Support Analyst

Austin, TX · Remote

Technical Support Analyst Remote-United States Monday to Friday from 9 to 6 EST, 8-5 CST, and 7 to 4 MST *Some weekend overtime may be required The Technical Support Analyst (TSA) is a developmental ...

Ursus, Inc.

Fleet Support Analyst - Austin

Austin, TX · On-site

Ursus, Inc. is seeking a Fleet Support Analyst to engage in the operational uptime of their fleet. The role involves troubleshooting hardware/software-related issues, collaborating with operators ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Austin, TX

Application Support Analyst information

See Austin, TX salary details

$15

$38

$69

How much do application support analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for application support analyst in Austin, TX is $38.95, according to ZipRecruiter salary data. Most workers in this role earn between $29.09 and $44.33 per hour, depending on experience, location, and employer.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Austin, TX?

For Application Support Analyst jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Austin, TX look for?

The top searched job categories for Application Support Analyst jobs in Austin, TX are:

What cities near Austin, TX are hiring for Application Support Analyst jobs?

Cities near Austin, TX with the most Application Support Analyst job openings:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,025 per year, or $39 per hour.

IT Application Support Analyst

NEOGOV

San Marcos, TX • On-site

Full-time

Re-posted 3 days ago

Key responsibilities

  • Supports and maintains the county's judicial/law enforcement/jail databases environment, reports, and third-party developed database applications.

  • Serves as a project lead on assigned projects and assists with client data acquisitions and conversions.

  • Coordinates training, provides support for county employees and outside agencies, and administers user accounts and passwords related to the databases.

Job description

Job Summary:
NEOGOV is a company that focuses on providing technology solutions for government agencies. The IT Application Support Analyst is responsible for maintaining and enhancing the county’s Judicial/Law Enforcement/Jail databases and application environment, serving as a project lead and supporting various technology infrastructure tasks.
Responsibilities:
• Supports and maintains the county’s judicial/law enforcement/jail databases environment, reports, and third-party developed database applications.
• Performs system tuning, performance monitoring, and database maintenance.
• Maintains documentation related to support applications and databases.
• Researches and compiles information from the county’s judicial/law enforcement/jail databases in response to open records requests.
• Executes adult and juvenile records sealing/expunction orders in the county’s judicial/law enforcement/jail databases.
• Serves as project lead on projects as assigned.
• Assists supervisor with client data acquisitions and conversions.
• Administers user accounts and passwords for Hays County and outside Law Enforcement and Judicial agencies associated with the county’s judicial/law enforcement/jail databases.
• Coordinates training and provides support for county employees and all outside agencies associated with the county’s judicial/law enforcement/jail databases.
• Confidentially removes all expunged cases from each of the county’s judicial/law enforcement/jail databases.
• Serves as a liaison between software vendors and county staff including but not limited to all outside law enforcement and judicial agencies.
• Prepares and submits required documents for work completed and in progress.
• Evaluates competitive products for design soundness, failure modes and functionality.
• Prepares and submits weekly DPS ACCR submissions from the county’s Judicial/Law Enforcement/Jail databases to corresponding courts.
• Administers updated DPS offense codes for judicial and law enforcement agencies in the county’s judicial/law enforcement/jail databases.
• Administers updated Justice of the Peace traffic offense codes and fines.
• Monitors and performs data merges in the county’s judicial/law enforcement/jail databases.
• Interacts with federal, state and local agencies regarding code files and electronic filing.
• Maintains, collects data and prints current Judicial Legislative traffic/license and weight violation forms.
• Assesses the effectiveness of the county’s software by responding to user comments
• Maintains utmost confidentiality as to dissemination of information
• Prepares statistical reports, documentation and graphs
• Provides a variety of technical support in the use of all county software applications, including relational data bases, word processing, spreadsheets and Internet access.
• Assumes the responsibility of providing timely appropriate responses to technical comments or problems stating challenges and providing clarification in a courteous and professional manner.
• Meets with county personnel regarding computer user problems and requests identifying problems and learning specific input and output requirements and current operational procedures.
• Provides phone and remote support.
• Performs other duties as assigned.
Qualifications:
Required:
• Bachelor’s Degree in business administration, computer science, accounting, finance, or a closely related field.
• Five years’ experience with client software product in an administrative role, computer science applications including hardware, software, and networking, or a closely related field.
• Must qualify and remain qualified for CJIS/DPS/FBI security certification.
• Annual certification of Judicial/Law Enforcement/Jail database administration.
• Annual TLETS 8 hour user and administrative usage certification.
Preferred:
• Criminal Justice experience preferred.
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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