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Application Support Analyst Jobs in Austin, TX (NOW HIRING)

Enverus

Customer Support Representative - 26256

Austin, TX · On-site

$16.75 - $21.50/hr

As an Application Support Analyst at Enverus, you will play a crucial role in ensuring our customers and internal teams receive exceptional support and guidance to maximize the value of our software ...

Info Way Solutions

Teamcenter L2 Support

Austin, TX · On-site

... analysis, and monitoring to ensure application stability. • Support deployments, patches, and configuration updates in coordination with L3/engineering teams. • Document solutions, create ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Austin, TX

Application Support Analyst information

See Austin, TX salary details

$15

$38

$69

How much do application support analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for application support analyst in Austin, TX is $38.95, according to ZipRecruiter salary data. Most workers in this role earn between $29.09 and $44.33 per hour, depending on experience, location, and employer.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Austin, TX?

For Application Support Analyst jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Austin, TX look for?

The top searched job categories for Application Support Analyst jobs in Austin, TX are:

What cities near Austin, TX are hiring for Application Support Analyst jobs?

Cities near Austin, TX with the most Application Support Analyst job openings:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,025 per year, or $39 per hour.

Desktop Support Analyst I

Ottobock SE & Co. KGaA

Austin, TX • On-site

$50 - $70/hr

Other

Medical, Vision, Life, PTO

Posted 5 days ago

Key responsibilities

  • Perform day-to-day IT support requests and troubleshoot computer and application malfunctions.

  • Investigate user problems, identify their source, test, and implement solutions.

  • Track, prioritize, and document support requests using a support desk ticket system.

Job description

For more than a century, Ottobock has pursued the mission of helping people living with limb loss, limb difference, or mobility challenges maintain or regain their freedom of movement. We do this through the development of leading prosthetic, orthotic, and wheelchair innovation, and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 10,000 employees worldwide and 1,000 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it.

We have a great opportunity for a Desktop Support Analyst to join our team onsite in Austin, TX!

Duties & Responsibilities

The Desktop Support Analyst will be focused on daily support requests with inclusion of assisting in IT related projects as required by the IT management team. Other team members will be working on balancing the workload and assisting to increase the current project management capacity.

Perform day to day IT Support needs of the business according to service level targets and objectives as specified by management

Investigate user problems, identify their source, determine possible solutions, test and implement solutions.

Identify and recommend to management proactive system and application enhancements for business improvements with a cost benefit approach.

Perform software and application installation, and upgrades.

Troubleshoot computers and applications to identify and correct malfunctions and other operational difficulties.

Track, prioritize and document requests using a support desk ticket system.

Administer phone systems including hardware, softphone, voicemail and cellular.

Develop and conduct various training and instruction for system users on operating systems, and other applications; assist users in maximizing use of networks and computing systems.

Work as a team member with other technical staff.

Maintain confidentiality with regard to the information being processed, stored or accessed by the network.

Document all aspects of work including network problems and resolutions for future reference.

Other duties as assigned.

Qualifications

High school diploma or equivalent. Two to four years degree preferred. Additional training or certifications desired.

Recent experience in an information technology support role.

Ability to install, configure and maintain business computers, networks, and related hardware and software.

Strong knowledge of computer and/or network security systems, applications, procedures, and techniques.

Ability to identify and resolve computer system malfunctions and operational problems.

Skill in organizing resources and establishing priorities.

Work with clients requires interpersonal skills.

Must have a “Can do” Attitude.

Must be a good listener.

Works well in a team environment.

Must be a self-starter.

Analytical problem solver.

Benefits
  • Medical
  • Vision
  • Health savings accounts with employer contribution
  • Flexible spending account options
  • Company-paid life insurance policy
  • Paid time off
  • Company holidays
  • Floating holidays
  • 100% company-paid short & long-term disability
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