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Technical Support Analyst Remote Jobs in Dallas, TX

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

SmartIPlace

GIS Analyst-Remote

Irving, TX · Remote

$55 - $60/hr

... supporting business goals and initiatives. The role of a Senior Analyst is to accurately translate business requirements into technical deliverables using the NextEra Energy Geospatial Platform and ...

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Reproduce customer issues where possible, analyze logs and system behavior, validate configurations ...

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Technical Support Analyst Remote information

See Dallas, TX salary details

$15

$27

$43

How much do technical support analyst remote jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical support analyst remote in Dallas, TX is $27.24, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $30.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

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Technical Support Analyst Remote jobs near you

Technical Analyst - Clinical Support

DRC Systems

Dallas, TX • Remote

$50 - $55/hr

Contractor

Re-posted 26 days ago

Job description

Title: Technical Analyst - Clinical Support

Location: Remote

Experience : 10+ Years

As a Technical Analyst – Clinical Support you will be a part of an Agile team to build healthcare applications and implement new features while adhering to the best coding development standards.

Responsibilities: -

  • Support and troubleshoot third-party clinical applications

·       Manage application configuration, upgrades, patches, and maintenance

·       Support integrations using HL7/FHIR

·       Troubleshoot interface and data flow issues

·       Support user access, security roles, and permissions

·       Coordinate with infrastructure, interface, and vendor teams

·       Support testing, incident management, and documentation

Educational Qualifications:

  • Engineering Degree – BE/ME/BTech/MTech/BSc/MSc.

·       Technical certification in multiple technologies is desirable.

Mandatory skills : Clinical Application, Healthcare