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Technical Support Analyst Remote Jobs in Cleveland, TX

Atlas Copco

Technical Support Engineer

Houston, TX · On-site +1

Manage technical support activities, including documentation, corrective actions, root cause analysis, CRM tickets, and warranty-related support. * Identify opportunities to improve field service ...

Aveva

Technical Support Engineer

Houston, TX · On-site +1

$56K - $115K/yr

Analyze customer support data and trends, communicating insights effectively to account teams and ... remote. The working arrangement for this position will be confirmed during the hiring process.

YO AI Labs

Data Privacy Analyst - Remote

Houston, TX · Remote

$31 - $60/hr

Remote Job Overview We are seeking experienced Data Privacy Analysts to support a data privacy and AI training project focused on protecting sensitive information. In this role, you will review ...

All-Star ABA Therapy

Be Seen First

Board Certified Behavior Analyst**Remote

Houston, TX · Remote

$60 - $70/hr

Remote work allowed for supervision, program updates, caregiver training, and team meetings. The ... Collaborate with caregivers and school personnel to support generalization of skills * Train and ...

PNC Bank

Loan Support Analyst Sr (Commercial)

Houston, TX · On-site +1

$41K - $82K/yr

As a Loan Support Analyst Sr, within PNC's Business Credit Loan Admin Organization, you will be ... This position may be eligible for remote work in select geographic locations, subject to approval ...

YO AI Labs

Technical Writer - Remote

Houston, TX · Remote

$30 - $60/hr

Remote Job Overview We are seeking experienced Technical Writers to contribute to an AI benchmark ... Analytical Reasoning * Technical Editing * Acceptance Criteria & Rubric Development Preferred ...

YO AI Labs

AI Consulting Expert - Remote

Houston, TX · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Analytical Reasoning * Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical ...

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How much do technical support analyst remote jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for technical support analyst remote in Cleveland, TX is $24.87, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $28.22 per hour, depending on experience, location, and employer.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What job categories do people searching Technical Support Analyst Remote jobs in Cleveland, TX look for?

The top searched job categories for Technical Support Analyst Remote jobs in Cleveland, TX are:

What cities near Cleveland, TX are hiring for Technical Support Analyst Remote jobs?

Cities near Cleveland, TX with the most Technical Support Analyst Remote job openings:

Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Cleveland, TX as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,721 per year, or $24.9 per hour.

Technical Support Engineer

Atlas Copco

Houston, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Atlas Copco rating

8.5

Company rating: 8.5 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

90th of 499 rated machine equipment manufacturers

Job description

Your role
As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel quickly resolve complex technical issues and maintain reliable equipment performance. You will report to the Field Service Manager.
You will
  • Serve as a primary technical resource for customers and field service personnel, providing troubleshooting and support for centrifugal compressors and turbomachinery systems.
  • Investigate and resolve complex mechanical, electrical, and controls-related issues while ensuring timely, accurate, and well-documented solutions.
  • Collaborate with Engineering, Operations, Quality, Supply Chain, vendors, and product companies to drive issue resolution and support customer needs.
  • Manage technical support activities, including documentation, corrective actions, root cause analysis, CRM tickets, and warranty-related support.
  • Identify opportunities to improve field service processes, technical training, and customer support capabilities across the organization.
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
  • You have 10+ years of experience in field service, technical support, or maintenance of centrifugal compressors, rotating equipment, or turbomachinery or a bachelor's degree in Mechanical or Electrical Engineering with relevant industry experience.
  • Strong troubleshooting skills involving mechanical systems, controls, and electrical components.
  • Excellent communication, prioritization, and problem-solving abilities with the ability to support customers during urgent situations.
  • Hands-on experience with centrifugal compressors, turboexpanders, or other large rotating equipment.
  • Experience with SAP, CRM systems, and the oil & gas or process industries.
In return, we offer
  • A culture of trust, accountability, and collaboration.
  • Lifelong learning and career growth opportunities within a global organization.
  • Innovation powered by people, where your expertise directly impacts customer success.
  • Competitive compensation, annual bonus opportunity, and comprehensive benefits.
  • Medical, dental, and vision coverage.
  • 401(k) with up to a 6% company match.
  • Generous paid time off, including vacation, sick time, and company holidays.
  • Flexible working arrangements that support work-life balance.
  • Health and well-being programs designed to help you thrive personally and professionally.
Job location
Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working from home and being on-site at our service center in Houston, TX, United States (US).
#LI-Hybrid
This location is in Houston, TX, near the William P. Lobby Airport.
Contact information
Talent Acquisition Team: Ally Romero
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

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