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Technical Support Analyst Remote Jobs in Cleveland, TX

Fulfillment IQ

Technical MATM Consultant

Atlanta, GA · On-site +1

Production-support ownership * Root-cause analysis * Technical documentation * Independent ... Remote and hybrid work options, flexible hours aligned to role and client needs Additional Perks ...

Fulfillment IQ

Technical MATM Consultant

Houston, TX · Remote

Production-support ownership * Root-cause analysis * Technical documentation * Independent ... Remote and hybrid work options, flexible hours aligned to role and client needs Additional Perks ...

NABORS

MPD ENGINEER II

Houston, TX · Remote

Root-Cause Analysis Remote Troubleshooting HSE Standards Continuous Improvement * Provide remote technical support and troubleshooting assistance to field engineers and rig teams, including after ...

New

YO AI Labs

AI Consulting Expert - Remote

Houston, TX · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Analytical Reasoning * Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical ...

Texas Technology Group

Be Seen First

Remote IT Support Technician (Microsoft 365)

Houston, TX · Remote

$50K - $85K/yr

We're hiring a full-time remote support technician to own day-to-day M365 administration and ... What we're looking for Required : * 2+ years providing technical support in an IT services, help ...

Mistras Group

TECHNICAL DIRECTOR

Houston, TX · Remote

... engineering support. * Manage performance, alignment, and communication across a remote ... root cause analysis. * Drive continuous improvement initiatives across all lab locations ...

Cority Software

Technical Consultant

Houston, TX · Remote

... on-site or remote), provide support for any in-scope technical requirements, and assist in ... analysis from the client and assessing viability of use for other Cority clients. EDUCATION: A ...

Insolation Technology Ltd

Data Analyst

Houston, TX · On-site +1

$21 - $26/hr

The Data Analyst will be responsible for collecting, processing, and analyzing data to support ... Flexible work schedule and remote work options Job Type: * Full time Pay: * $21.00 - $26.00 per ...

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How much do technical support analyst remote jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support analyst remote in Cleveland, TX is $24.87, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $28.22 per hour, depending on experience, location, and employer.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What cities near Cleveland, TX are hiring for Technical Support Analyst Remote jobs?

Cities near Cleveland, TX with the most Technical Support Analyst Remote job openings:

Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Cleveland, TX as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,721 per year, or $24.9 per hour.

Water Treatment/Wastewater Equipment Troubleshooting Specialist

Veolia Environnement SA

Houston, TX • On-site, Remote

$72K/yr

Full-time

Re-posted 8 days ago

Job description

Company Description
Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.
Job Description
Technical Support Specialist of the Technical Op's Services Technical Support team with focus on effective post commissioning technical support, warranty claim management and customer issue resolution. This role will be responsible for providing world class support to the ES install base customers. The Technical Support Specialist is accountable for managing customer issues to closure both during regular business hours & 24/7 after hours support.
Responsibilities include implementation of all necessary EHS, design standards, procedures, governance and processes required to represent the company as a customer facing Subject Matter Expert (SME). This is a highly networked role that requires an ability to work under pressure, make operational decisions under challenging deadlines. Success in this role requires strong people management and technical skills.
Key Characteristics
  • Able to communicate with fellow Technical Support team, engineering, process & controls groups to ensure issues are recorded and understood to allow uninterrupted customer service
  • Highlight chronic issues in product to Product Managers and engineering personnel and assist in implementing solutions
  • Able to provide training facilitation to both internal & external customers as a subject matter expert with specific product focus on P&D/Legacy(Ozonia, Aquaray UV, Clarifiers, DAF's, MBBR etc...) product lines
  • Strong focus on customer relationships (both external and internal customers). Understands balance between customer and Veolia teams

Duties & Responsibilities
  • Work closely with Product Management to understand the root cause of the failure, communicate and report on progress with the customer, update Customer Technical Support Cases (CTS) and ensure the technical closure of the case is recorded & validated with the customer
  • Organize and drive feedback to engineering and senior management for sustained product and project delivery improvement
  • Communicate with fellow Technical Support team members, process & controls groups to ensure cases are recorded and understood to allow uninterrupted customer service
  • Lead the resolution of customer complaints and issues throughout a project lifecycle
  • Investigate and report cases in the CTS application
  • Facilitate client issue resolution and participate in RCA (Root Cause Analysis) teams to identify & resolve systemic issues across the business
  • Active participation in Large Issue review meetings, responsible for the project to be completed on budget through tracking all project costs when leading complicated solutions to large issues
  • Develop and maintain an in-depth knowledge of all Veolia WTS and service offerings specific to P&D/Legacy Business and related products
  • Salary Range: $ 70,000 CAD / $ 66,000 USD - $ 78,500 CAD / $72,000 USD

Please note: This role can be based in one of our offices across NORAM, or it can be 100% remotely, depending on the candidate's experience and preference. There is minimal travel required to customer sites and Veolia offices, as deemed necessary.
Qualifications
Knowledge, Skills & Abilities
  • Ability to multitask on several concurrent projects
  • Ability to effectively present ideas and information verbally and through written documentation
  • Demonstrated ability to work independently
  • Be able to trouble shoot and repair Mechanical and Electrical components typically found in water treatment plants (pumps, blowers, valves etc...) via the phone with an operator or at a plant site
  • Have working knowledge of PLC controls and basic abilities to modify and read PLC logic
  • Be able to read and understand Process Flow Diagrams (PFD's), Process and Instrument Drawings (P&ID's), Electrical Drawings, Control Logic Summary Charts (CLSC) and Operating Sequence Charts (OSC)

Education & Experience
Required:
  • 5 years' experience with Veolia WTS systems or equivalent industry experience
  • 5 years of client relationship management experience

Preferred:
  • Relevant field experience working on Veolia WTS products
  • Background in Root Cause Analysis (RCA) tools
  • Bachelor's Degree or College Diploma with a minimum of 5 years of experience in a water treatment field
  • Knowledge of and/or demonstrated ability to learn new equipment and processes related to Veolia WTS products and systems including but not limited to RO/ED, UF/MBR, Ion Exchange, P&D (purification & disinfection), ADT and Thermal technologies

Additional Information
At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger
communities. We're an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

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