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Technical Support Analyst Remote Jobs in Cleveland, TX

Honeywell

Sr Advanced Application Engr

Houston, TX · Remote

... analyze system logs and diagnose faults and resolve software or hardware issues; Windows domain ... Deliver remote support and services remotely and effectively. * Execute GTAC (Global Technical ...

Honeywell

Sr Advanced Application Engr

Houston, TX · Remote

... analyze system logs and diagnose faults and resolve software or hardware issues; Windows domain ... Deliver remote support and services remotely and effectively. * Execute GTAC (Global Technical ...

YO AI Labs

Dutch Bilingual Expert - Remote

Houston, TX · Remote

$30 - $65/hr

... support language model improvement. No prior AI experience is required. Strong Dutch language ... Ability to analyze pronunciation, grammar, fluency, and linguistic authenticity. * Strong written ...

YO AI Labs

GIS/geospatial Expert - Remote

Houston, TX · Remote

$80 - $100/hr

Remote Job Overview We are seeking experienced GIS / Geospatial Experts with hands-on experience in ... Provide expert analysis and feedback on GIS and geospatial challenges. * Document technical ...

KBR

Workday Payroll Configuration Analyst

Houston, TX · On-site +1

This role's emphasis will be on the payroll module to support critical payroll operations and ... Preferably this position will be located on site at our Houston Office, but we will consider remote ...

Tally Group

Senior Business Analyst

Houston, TX · Remote

$94K - $122K/yr

Location: Remote Texas (occasional travel to Houston and/or client sites required) or Houston ... Identify, analyze and document business processes, technical functions and user stories ...

Tally Group

Senior Business Analyst

Houston, TX · Remote

$88K - $114K/yr

Location: Remote Texas (occasional travel to Houston and/or client sites required) or Houston ... Identify, analyze and document business processes, technical functions and user stories ...

YO AI Labs

CUDA Developer - Remote

Houston, TX · Remote

$60 - $100/hr

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge ... Excellent analytical, problem-solving, and technical communication skills. * Ability to work ...

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How much do technical support analyst remote jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for technical support analyst remote in Cleveland, TX is $24.87, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $28.22 per hour, depending on experience, location, and employer.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What job categories do people searching Technical Support Analyst Remote jobs in Cleveland, TX look for?

The top searched job categories for Technical Support Analyst Remote jobs in Cleveland, TX are:

What cities near Cleveland, TX are hiring for Technical Support Analyst Remote jobs?

Cities near Cleveland, TX with the most Technical Support Analyst Remote job openings:

Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Cleveland, TX as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,721 per year, or $24.9 per hour.

Tier 2 SOC Analyst with Threat Intelligence Experience - REMOTE

Binary Defense

Houston, TX • Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 11 days ago

Key responsibilities

  • Create internal alert strategy and process documentation for detection opportunities and prioritization.

  • Review and tune alerts to reduce noise and analyze false positives and false negatives.

  • Perform attack surface reduction activities, including vulnerability management, change management, and security remediation.

Job description

Description


Binary Defense is seeking a client-facing Tier 2 SOC Analyst with Cyber Threat Intelligence (CTI) experience to serve as a hands-on contributor within a client's Security Operations team.


This is a technical position responsible for transforming the client's detection strategy, organizing detections, tuning rules, and creating and maintaining cross functional feedback loops. Additionally, leading analysis, design, and hands-on analysis and remediation for Attack Surface Reduction functions such as vulnerability management and penetration test remediation.


You'll play a key role in growing capabilities with leading tools in the client's environment such as Splunk, Proofpoint, SentinelOne, and more. This role requires deep technical expertise, strong cross-functional communication, and the ability to deliver operational results.


Responsibilities


  • Create internal alert strategy and process documentation for how client identifies alerting opportunities, prioritizes based on threat level, with a focus and priority on gaps
  • Review alerts that are too noisy to tune and drive down alert fatigue
  • Assess alerts that haven't triggered to determine whether logic needs to
  • Be the main point of contact to the MDR Provider's Detection team
  • Work with the client's Incident Responders on alert feedback loops; analyze true and false positive alerts
  • Create regular reporting cadence for of all detections created, rules tuned
  • Contribute to client's homegrown "Signal to Noise ratio" detection metric
  • Coordinate with MDR Threat Hunting team to request and implement Sentinel One STAR rules
  • Map detections to standard frameworks such as the Cyber Kill Chain
  • Work with MDR provider on an ongoing tuning of the on-call criteria
  • Perform attack surface reduction including full-scope change management, cross functional coordination, enterprise communication planning/execution, execution of changes in support of security remediation
  • Provide vulnerability prioritization and analysis, ticketing, reporting, trending, metrics, assistance to patch teams on troubleshooting root cause of patching challenges
  • Analyze stale identities and accounts, admin privileges, and recommend and implement improvements


Requirements


  • 5+ Years Security Operations or Equivalent Experience
  • Cyber Threat Intelligence (CTI) experience.
  • Experience with Security Information and Event Management (SIEM) and Endpoint Detection and Response (EDR) tools
  • Experience mapping detections to common frameworks and risk reduction models
  • Familiarity with the latest trends in attacker TTPs


About Binary Defense


Binary Defense is a leading Managed Detection and Response (MDR) provider, trusted by hundreds of organizations to protect what matters most. Our team of SOC analysts, threat hunters, detection engineers, and threat researchers work around the clock to deliver proactive, risk-focused security outcomes. We bring the attacker's mindset to defense, helping clients detect threats earlier, respond faster, and continuously improve their security posture.


For more information, visit our website, check out our blog, or follow us on LinkedIn.


Binary Defense offers competitive medical, dental and vision coverage for employees and dependents, a 401k match which vests every payroll, a flexible and remote friendly work environment, as well as training opportunities to expand your skill set (to name a few!). If you're interested in joining a growing team with great perks, we encourage you to apply!

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